Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought again in 2yrs. Previous one worked 15 yrs. have to buy same due to size issue.
No, I would not recommend this to a friendGood microwave at a low price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one replaces a 10 year old unit. I was a little disappointed that mounting is not standardized. I had to drill new holes in the cabinet to make it fit. Hope this one outlasts the cabinets. It is a little noisier than I would like but not intolerable. The button take a little more pressure than I am accustomed to, but otherwise a fine unit.
I would recommend this to a friendNot worth half of what I spent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was ok, out of the box. Nothing spectacular, but I didn't pay for spectacular. I did pay for adequate, though, and I didn't get that. Microwave was incredibly loud, while operating. The lights burnt out, quickly. The buttons were somewhat unresponsive. Less than 3 years later, the microwave started tripping the breaker. It died, this morning. I guess paying for a rental is ok, if that's what you're expecting. I'll pass on any GE appliance, from now on, though.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello madchad, thank you for your review. We are very sorry that your microwave stopped performing properly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
- Cons mentioned:Display
No display
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product. Problems with the display showing the cook time.
No, I would not recommend this to a friend GE Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit replaced our 13 year old GE . This is a very well built unit as are all GE products . The only flaw is the lack of a lighted touch screen for use when the light is low . Double lights on the under side are a bonus when range top cooking . A very nice replacement .
I would recommend this to a friendNice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave great look and very powerful. GE makes top quality microwaves
I would recommend this to a friendDo Not Buy This Microwave Oven!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy this! Mine only lasted 2 1/2 years. Obvious flaw in this model since the Youtube negative reviews number in the hundreds possibly thousands!. If you open the door while it is running, it trips the house circuit breaker. One day it just stopped working even after a breaker reset. I followed advice and replaced the 20 amp fuse in the microwave but that did not solve the problem. GE offers no help with this obvious lemon of an oven. This is a definite design flaw & the fact that GE did not issue a recall is disturbing!
No, I would not recommend this to a friendGood above range GE microwave oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated 4 star as didn’t include instructions for using some of the selections. Had to call GE to get instructions. Only ordered basic oven as didn’t use all options on previous oven this one replaced.
I would recommend this to a friendGood daily appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave does well for daily use. May not be the best choice for primary cooking.
I would recommend this to a friendHeater element broke and no the LCD display is out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this microwave. A few months after we bought it one of the heating elements, or whatever you call it, went out and food that we would put in the microwave was unevenly heated. You can imagine how annoying it is to bite into a piece of pizza that is nice and hot on one side and still refrigerator cold on the other. We purchased this microwave on February 18, 2019.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Justin, thank you for your review. We are sincerely sorry that your microwave stopped heating food properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Broke after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first we loved this microwave, but the vent fan stopped working after 2 weeks. And we’re just outside the ridiculous 2 week return window. Hopefully GE will stand behind their product more than Best Buy does and fix it for free since it’s only 2 weeks old.
No, I would not recommend this to a friendNice built-in microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a huge improvement over the Kenmore microwave it is replacing (and which lasted only a little more than a year). It has more preset quick cooking buttons (6 vs 3), the reminder tone is bearable, and the door opens and closes easily. Now to see if it lasts....
I would recommend this to a friend- Pros mentioned:Ease of use
Basic microwave which met my needs perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and works very well. Heats everything properly. Easy to clean.
I would recommend this to a friend Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service and product is good delivery was just great
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so glad to hear that you're happy with your new over-the-range microwave! If you have any questions or concerns in the future, please reach out to us; we're always happy to help. Best, Kelsey@GEA
not very impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks nice. It heats up food. It is very loud. The light is very dim. Not very impressed with this GE item either.
No, I would not recommend this to a friend- Cons mentioned:Control panel
CONSUMER REPORTS FAILED ME !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.control panel is impossible to see without a flashlight. called GE and was told they heard this before and they would not buy this model but they could not help me.I am more upset with consumer reports. YOU FAILED ME !
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for taking the time to write a review. We're sorry to hear that you aren't pleased with your microwave's control panel and we do apologize for your inconvenience. Your suggestion for improvement with the microwave's design by adding backlighting is truly appreciated. As we always work to improve our products, we'll be sure to share your comments with our engineering team. Thanks again! -Mikayla@GEA
good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for a rental so I am not using the microwave. I like GE appliances and use them in my rental properties.
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello - this is Nancy at GE. We appreciate your loyalty to GE! We hope your tenants love the new GE microwave!
Its ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a bit noisy for my taste but I generally use my oven so I'll keep it.
No, I would not recommend this to a friendVery dissatisfied customer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave January of 2023 it is July of 2024 the microwave is on acting up and not working properly called BestBuy to check if it was still under warranty it is not only after a year wow what a waste of $415.00 I can believe this
No, I would not recommend this to a friendBrand response from GE Answers
Posted .For guidance, we recommend checking out the Troubleshooting Tips section on page 18 of the Owner’s Manual, which can be viewed at the bottom of the Features tab on the product page of the Best Buy website. If the issue persists, please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
door a little stiff.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we were were worried that the paint inside might peal. to early to tell if It will! a internet roomer!
I would recommend this to a friend