Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
it's a microwave. what did you expect?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it to microwave food. it does that pretty well
I would recommend this to a friend- Cons mentioned:Door
Terrible Microwave - Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after about a year and half with only moderate use. Door also difficult to open. Replacing unit since warranty expired.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello MicrowaveOwner, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Purchase different brand. Do your research.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended. Purchased this based on the model in the store, and had it installed. Does not look the same, GE changed the model but use the same sku number. So beware of a purchase based on demo's in the store. The one that came, is cheaper looking and sound like a tin can. I cant give it more than two stars, since I was duped. Do better GE.
No, I would not recommend this to a friendFAULTY HANDLE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works fine...in less than a year, the handle completely breaks off. Never ever have I had a handle break off of a microwave. Totally unrepairable...and mounting screws sticking out making it dangerous.
No, I would not recommend this to a friendVery noisy when it’s in use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will start disturbing noise as soon as it’s turned on.
No, I would not recommend this to a friend!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel needs to be lighted but otherwise is great..
I would recommend this to a friendUgly Duckling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my GE Microwave in January 2017. I had to purchase this particular one because my previous Microwave was a GE and this was the one that will fit in between the cabinets. After about 2 months I noticed in the window what looked like a separation about the size of a dime. I called GE as a concern and I was told as long as it doesn't affect the performance there was nothing they will do. Now here in June this problem has grown to the size of a half dollar. I'm concerned that this could be some kind of protective film or something is slipping in between the glasses. I would have taken this thing down myself and returned it to BestBuy myself months ago but I had to pay $125 to have it installed by my contractor. Now I'm stuck with this ugly thing that anyone who comes over asks me what on earth is that? I tell them that it's the mark of GE customer service who don't care about their product. Very very disappointed!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello darylsig - thank you for reviewing your new over-the-range microwave. We are very sorry to hear that the door appears like it is separating in the glass. This is not what we would expect to hear and we apologize for your inconvenience. We recommend contacting GE Factory Service at 1-800-432-2737 to have it properly evaluated by a service technician. Thank you for providing your feedback. NANCYatGEA
Have it installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We should have put our shelves up ahead of time. That way we could have had it installed by BB.
I would recommend this to a friendBlew up after 2 years. 2nd failed GE micro
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace 6 year old original that came with our house, but failed. Just over 2 years later, this one sparked and quit. I really hate my GE appliances.
No, I would not recommend this to a friendSecond one purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I purchased in less than two years.
I would recommend this to a friend- Cons mentioned:Door
.awful micro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it. Waited for myonstaller. After all the work to install something wrong with door . Purchase exported now I cant return the piece lfjunk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We hate to hear of the trouble you've had with your microwave. This certainly isn't the experience we would want for you and we apologize for any inconvenience. It is always a pleasure to help and we would be glad to assist in any way we can. Please feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
Awful warehouse products!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful!! Service in the appliance section was very good. However the microwave must have been in some kind of flood, and sold anyway. The box itself was dry, but inside the plastic wrapping was soaking wet ,and the bottom of the microwave was completely corroded. When we returned it, the person sitting minding the front door laughed, and I was not amused!!!!! I returned the microwave and promptly went to Lowes! This is the 2nd time I have had trouble with an appliance I purchased from you, and I will never do so again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are sorry to hear about your experience when you purchased your GE microwave. We do hope you will reach out to us should you have any questions regarding the operation or care of your GE appliances in the future. All our best! Vikki@GEA
it does what we wanted it to do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works OK but the fan sounds terrible. I called and hope to get this problem resolved
I would recommend this to a friendGood microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good in the house that we are flipping.....
I would recommend this to a friendVery good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid microwave. Only minor complaint is the location of the surface light button is less intuitive than I’d like. Harder to find in the dark than it could be.
I would recommend this to a friendUse of Mucrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave has a loud sound at the start when in use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Mine, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship and noise level of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
nice for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will do the job if you do just the basic microwave !!!!!
I would recommend this to a friendnot working today after 18 months.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working today after 18 months of use. Looks like no warranty from GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out to us. Your microwave offered a one-year limited warranty. Given the difficulties you've had with your microwave, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
Bad purchases
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 3 months of use and it breaks down, didn't get extended warranty from best buy so i will have to try GE limited warranty, if you buy this get the extended warranty
No, I would not recommend this to a friendLoud, hard to clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is louder than the old one or replaced. The outside is hard to keep clean.
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello funluvncrmnl - this is Nancy at GE. We are sorry to hear that your microwave is louder and harder to clean than your previous microwave. Normally, just wiping the microwave with a soapy wash cloth, and then rinsing and drying well is all that is necessary. The microwave may have a difference in the door noise due to a firmer spring in the door latch; this is a normal condition for the microwave. You can lift up on the latch to feel the tension. I hope this helps! Thanks for providing your feedback!