Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Do not purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It barely works now and it hasnt even been 8 months. It hasnt even been used daily.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Microwave is a DUD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave straight up died after 1 month of light to moderate use. It didn’t trip the breaker or anything. The plug it was plugged into still works just fine. We are on the phone with GE now, but I don’t know how helpful they will be. I don’t think I’ve ever bought an appliance and gotten 1 month out of it. Makes me nervous about the oven we bought with it!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave stopped operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We're glad you have been able to speak with our representatives over the phone about this issue, though. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Broke after a few weeks. Warranty repair sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started to spark a few weeks after it was installed. GE sent a repair person out, made an appointment to come back in 2 months was necessary parts would be in for the repair. TWO MONTHS!
No, I would not recommend this to a friendGE disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave isn't working promptly, and needs to be replaced very disappointed that now I need to have someone come back, and replace this one with another I've always good luck with GE but thinking about changing in the future.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you for reaching out to us! We're sorry to hear about the issues that you've had with your microwave. We're sure that this is frustrating for you. We're happy to hear that this model is being replaced with another so that you can properly use your microwave. If you have other questions or concerns, please feel free to send us an email or reach out to us via social media. We hope that this helps and that you're staying safe. -Michael@GEA
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clearly on the cheaper end, but functions as advertised.
No, I would not recommend this to a friendNeeds extra clearence for door
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door hinge requires extra room to open, so if the hinge is on the side of a wall the door can’t open.
No, I would not recommend this to a friendMicrowave doesn't work properly.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwaves vent is not sucking the air in as it suppose to. The microwave does not come on automatically as it should when there is smoke on the oven.
No, I would not recommend this to a friendVery easy and smooth process
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The order process was very smooth, and the new microwave was installed very quickly and without any issues. I am very pleased with the product and the delivery/installation.
I would recommend this to a friendLasted less than 6 months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted less than 6 months. Fine while it worked but 6 months? Nope don't buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for sharing you feedback. We would like to find out more details. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Just ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little flimsy. Wasted space inside. No rack. On the cheap side.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Lulu - thank you for providing a review of your new microwave. We are sorry to hear that you believe it is a little flimsy and that there is wasted space inside. We appreciate your feedback. The additional space is to accommodate taller items. We hope you enjoy using it. Thanks for providing a review! NANCYatGEA
microwave is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't much appreciate the cockroaches that came in the box.
No, I would not recommend this to a friendZero quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made. Door does not line up correctly. I already paid to have it installed above range in rent house otherwise would return it.
No, I would not recommend this to a friendGood microwave, poor installation instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced old unit with this new one. Either installation instructions are incorrect or product is mis-designed. No one available at GE Customer Service competent enough to resolve problem. Problem not corrected.
No, I would not recommend this to a friendOops
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a gift to my Mother in law I was hoping it would have lasted . It stopped working after a month . What can I say
No, I would not recommend this to a friendLasted 2 years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted two years and stopped heating up. Such a dissapointment.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to provide feedback and we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
Great defroster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave heats quickly and is much prettier than the one it replaced. I especially like the reminder it gives you to turn your food over when defrosting.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did have a Lotta different kind of different models and I just started using GE so I believe it should be OK and I should do all the thing as microwave do
I would recommend this to a friendmeh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cheap on sale for $190. It's starting to fall apart after 2 years. The wiring is going out for the underneath stove lighting. It's the wiring not the bulb.
No, I would not recommend this to a friendStay away from this one.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke almost at the one year mark, and got it fixed by the manufacturers warranty. Now we are at the 2nd year and it broke again, and now the useless extended warranty is not showing up to fix it.
No, I would not recommend this to a friendBroke under two years, short warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave broke within a year and a half. No longer under warranty and GE wants $120 before parts/labor to even look at it, while a new microwave on sale is $200.
No, I would not recommend this to a friend