Customer Ratings & Reviews

Good Product / Nice and sturdy / delivery went well. Installation took place in a timely manner. Overall process went well and staff were very professional.

Got purchase home, found that box said was black, was white. Best Buy ordered a new unit with free pickup and delivery. After delivery, found was missing the bracket that bolts to the wall. Called GE, they "ordered" a replacement part, 2 weeks and still no bracket.

Difficult to install Once installed has worked well

My microwave is making a strange noise, I need a phone number to ask questions.

Great microwave! Overall great microwave gets food piping hot very fast! Just wish the light on the bottom was LED lit. But awesome product nonetheless!

needed a new microwave and you had a white one perfect

Ok, why would I buy the exact same model as I purchased in 2017 that failed so miserably? Because I did not want to re-invent the wheel. I wanted the new to fit the same footprint as the previous. I originally purchased this model (not from Best Buy) in 2017 and it failed shortly after the warranty expired. The cost to fix and install was almost as much as a new one. So if you buy this model, buy the 5 year warranty.

Under unit light way too low. Lettering on controls way too light and hard to read. Pressure necessary to activate controls way too hard especially for older people with arthritis. It should be as easy to press as your mobile phone. Handle isn't anywhere near as comfortable to grip as the Kitchen Aid microwave. I was an industrial product designer. Give this product a very poor rating.

It just stopped working. The microwave makes a humming noise, but does not heat anything. The repair cost is equivalent to purchasing a new one. This microwave replaced a KitchenAid microwave which lasted 25 years. My other microwave which is a GE countertop microwave is 19 years old and still going strong. Sadly, this one lasted 2.5 years, and of course it is out of warranty. Very disappointed!

Problems started immediately. It doesn’t make sound when the timer or cooking time is over. The motor gets very loud while cooking and then goes back to normal. The screen doesn’t always display properly, certain parts of it won’t light up. We haven’t had it a year and I don’t think it will last much longer.

After 6 months of use I had to have it repaired under warranty. This unit had the same wattage as the last but seemed to be hotter that my original..

Delivery was on time and well executed, answering all questions politely. Very satisfied with the delivery men. Very upbeat and friendly.

Buyer beware- stopped working in 20 months. Keeps blowing fuses and now doesn’t work. Handy man said this model has had a lot of issues. Waste of money

I'm very disappointed. My GE microwave shorted out this week, less than 2 years of owning it. I had the electrician out to make sure it had nothing to do with our electricity and it didn't. My previous microwave lasted over 15 years. I wish I could remember which brand it was as I won't waste my time with GE again. Beware!

We use it for reheating beverages and food as well as steaming vegetables. We have had this microwave for several weeks now and it is simple to operate and does a nice job. The fan works well as does the lighting. I'd buy this product again.

I brought this to replace one I had for 15 years. This one died 30 days after install. Had to call GE repair. They came and said the mother board went. They have to order it. Will be allegedly one week. Big disappointment to have a brand new microwave die. Had to buy a small counter one until this one is fixed. On another note. The fan runs whenever you use it and it is loud.

It was smashed in and broken. They dont carry a lot of inventory so they coildnt replace. Just save yourself time and buy from lowes.

So the microwave arrived with the dent on the side and the digital numbers are not working. Was not very happy with this plus I had to pay for them to install it.

Do not purchase this microwave Purchased GE microwave July 12, 2021 From Best Buy Had a PF error message on August 13, 2021 PF stands for power failure our power did not go out and the microwave quit working We unplugged to reboot but still no luck I was hoping we would at least get a year or two out of it We installed this ourself and it is not easy Dissatisfied

Sadly, this microwave broke. It stopped working on 11/10/22. The warranty is not available, because it was good for only a year. I need to find someone to either fix it or buy another one. I would not recommend buying this brand microwave.