Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
The whole family it happy again.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted and got a simple microwave that appears to he reliable. We only need the basic functions and this one has it.
I would recommend this to a friend- Cons mentioned:Control panel
Can't see
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel is not backlit - can't see it Trying to return the product was a nightmare
No, I would not recommend this to a friend GE is garbage!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave for a year and 1 month. Died while using it. I did some research and replaced the fuse still nothing. GE will not do anything for you after the year warranty. Total garbage!!! I do not recommend this microwave or brand!
No, I would not recommend this to a friendNoisy!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this microwave, and it has an incredibly loud buzzing/vibrating noise. And, I mean loud. It sounds like something is broken or damaged. The delivery box was in good condition. I installed it, myself, and it was gently and correctly installed. I bought this to replace an older microwave because it seemed to be wearing out. (Heating took more time, the inside light would only come on when the microwave started, and the light underneath was not working.) Looks like I'll have to reinstall the old one and return this one. That's a ton of work just because I made the mistake of buying this microwave.
No, I would not recommend this to a friendNot a good microwave.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this microwave 9 months and it already has an issue. The microwave inside gets HOT even when it hasn't been in use for hours, or days. I am trying to figure out how to get a refund/replacement but that is not easy...
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. The first six numbers on the keypad add the corresponding minutes instantly, which is a timesaver.
I would recommend this to a friendAbsoute Junk! Do not buy GE!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage! Just had the second one of these die in 3 years. This time it died in under 11 months. Getting a hold of GE service is worse than dealing with the DMV. I wish I could give this negative stars. I will never buy a GE product again after the quality issues with this microwave and their even worse customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Rick, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Still new. Solid basic unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this as an open box item. Took a little time to install as the mounts from the old GE didn't line up. But other than that, it works just fine. Nothing special, but it's a microwave. I don't need it to do backflips.
I would recommend this to a friendOk Microwave with Basic features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is an ok microwave The clock digits are spaced closed together Making it hard to read Buttons do not light up No pre programs
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It heats things up real nice! Buttons push well. If you pull on the handle the door opens. What do you want from me?
I would recommend this to a friendNot worth to buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month of buying this it break down. You cant heat up the food . They said the magnetron is not working. The sad thing is it happened after 30 day that you cant return it to best buy. But I called the GE and they repaired it after 2 weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re terribly sorry the microwave stopped working so shortly after purchasing it. This certainly isn’t the experience we expect for you and can imagine your disappointment. Thanks for letting us know our techs were able to get your unit repaired. We’re confident your microwave will be with you for many years to come. We’re always available should you need additional assistance. -Gina@GEA
Did not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan motor never worked..right out of the box it was broken. We will not buy another GE microwave again because of this experience. Best Buy manager did accept return and was very apologetic and professional but it was a huge inconvenience for us to have to return it and we are still looking for a replacement. It will never be a GE that’s for sure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there,
We're so sorry to hear that your microwave did not work. That is certainly not the quality we expect from our products and can understand your disappointment. We'll be sure to pass this information to our product team for future developments. We're sorry to hear you leave us and do hope you'll consider us in the future. Mike@GEA
- Cons mentioned:Display
GREAT MICROWAVE, IF .............................
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IF YOU USE A FLASHLIGHT TO SEE THE CONTROL NUMBERS. DISPLAY IS TOTALLY DARK. HAD TO RETURN IT.
No, I would not recommend this to a friend Do not buy this model
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t understand why California gets all the crap models but this one is neutered with all the idiot features. You can’t turn off the beeping and mute this microwave.
No, I would not recommend this to a friendBroken Heating
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after less than a year.. heating stopped.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit has quit working and can understand your disappointment as this is not what we would normally expect from our units. We would suggest taking advantage of your warranty and reaching out to our service team for an appointment. You can reach them at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We are confident they will be able to help properly diagnose the issue.
Mr
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the GE 1.6 cu ft Over-the-Range Microwave-Stainless Steel on June 9, 2021. It stopped working on January 6, 2022, seven months after my purchase. Fortunately, it happened within the 12 month manufacturer warrantee which covered the repair, but, I am very disappointed in the poor reliability of this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're incredibly sorry your microwave stopped working so soon after purchase. This certainly isn't the experience we expect as our products are built to last. Thanks for letting us know what happened and that you were able to get a replacement using your warranty. We appreciate having you as part of our GE Appliances family. -Gina@GEA
Buttons Not Actually Functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defrost settings burns food instead. May not actually have defrost functionality. Many of the buttons on the microwave don't actually work.
No, I would not recommend this to a friendReplaced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this micro and after 1.5 years it broke. Loved it until it stopped working. More expensive to fix, than to replace. Trying round two, hoping to have better luck with this one.
I would recommend this to a friendOnly worked for two years...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has stopped working after a little over two years. Before that, the stove light half worked and cut off randomly. I know appliances don't last like they used to, but I expected to get more than two years out of it. What a disappointment...
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice and quiet microwave. The only issue is you need to use a soft cloth to clean. Surface scratch easy.
I would recommend this to a friend