Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Installation is a nightmare
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the worst things I have ever tried to install in my life. Im sure the microwave is fine, but the installation is a nightmare. I would rather kill myself than ever have to deal with this again.
No, I would not recommend this to a friendGood microwave. Bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave is nice, however mine was delivered damaged the first time and then returned. The second time it was delivered with no installation, we rescheduled Installation and they did not show. So we rescheduled again. When they arrived to install it, they opened the microwave and it was damaged again. Best Buy was notified by the team and they have still not contacted me.
No, I would not recommend this to a friendWorst experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave broke after about one week with smoke. Tried to replace and they dropped off new microwave without installing. No apologies. Tried to order another time to install well Best Buy canceled that order and the pick up S well. It has taken around 6 phone calls and a month to get a working microwave!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for choosing GE Appliances to be part of your home. We're sincerely sorry that your new microwave broke so quickly after purchase. This certainly isn't the experience we expect or strive for and can understand how disappointing this must have been. We're glad to know you now have a new unit and apologize for the experience you had getting this replaced. -Gina@GEA
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are still waiting for the delivery of the microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know having to wait for your new microwave to be delivered may be frustrating. If you'd like to reach out to Best Buy's customer service about your delivery, they can be reached at 1 (888) 237-8289. -Sarah@GEAppliances
Waste of money.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went out after a month. Customer support was impossible to speak to anyone. Cut my loses and bought a different model. Save your money! Lots of reviews similar to mine.
No, I would not recommend this to a friendStopped working three weeks after purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I drove 1 1/2 hours to pick this microwave up, installed it, just for it to burn out and completely stop working three weeks after buying
No, I would not recommend this to a friend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant review, best buy was unable to deliver product in a reasonable time! Canceled order and went different store for help. I have bought appliances twice at best but and had very poor service
No, I would not recommend this to a friendDied After 2 Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave completely died...right after the 2-year mark. So, we basically paid $200/year to use this piece of junk. What a waste of money. We will never buy a GE product again.
No, I would not recommend this to a friendGE Warrenty NO GOOD!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE mnfg warranty! Magnetometer went out, and GE warranty will have someone CALL me 12 days from the original contact!
No, I would not recommend this to a friendShort life of operability
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.16 months after purchase the microwave had a number of issues such as turning on randomly on its own. GE would not replace or fix despite the hazards involved. Door handle also broke.
No, I would not recommend this to a friendwhirlpool microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plastic build..felt cheaply made. You also need to buy a separate plug to connect to power cord.would not recommend
No, I would not recommend this to a friendDispleased
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, I was very pleased with this purchase. However, after 8 months, the microwave stopped working.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello,
We're awfully sorry to hear that your microwave has stopped working. This is not the quality we expect from our appliances and understand your anger. We recommend taking advantage of your warranty and scheduling a service appointment if you have not done so. You can schedule an appointment by calling 1-800-432-2737. Stay well. Mike@GEA
Avoid
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave does not heat food evenly. I also replaced the lights underneath with LEDs and they randomly flicker and go out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi David! Thank you for your review! We're sorry to hear that your model is not heating properly and that you've had issues with replacing the cooktop lights. We can understand how that would be frustrating. We'd recommend taking a look at an article titled "FOOD TAKING TOO LONG TO COOK IN MICROWAVE" on our website. It offers tips to try if your food is taking too long to cook or if it is not cooking properly. We hope that this is helpful! All the best. -Michael@GEA
After 7 months, it quit heating.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had this product for 7 months and it has stopped heating. Have tried everything and now it’s too late to return. We paid more than $300 for it and now it’s $233
No, I would not recommend this to a frienddissapointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my second GE - 1.6 Cu. Ft. Over-the-Range Microwave because I had a very good experience with the first and it lasted 4 years with no issues until a power surge fried it. My second purchase only has 6 months of service and already has started making very strange and scary noises in the time that we have used it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi Mochas, thanks for your review! We're sorry to hear about the issues that you've had with your new microwave! If you have not done so already, take a look at an article on our website titled "NORMAL OPERATIONAL CHARACTERISTICS FOR A MICROWAVE." The information inside may help. If you have further questions, feel free to reach out to us via email or social media and we'll do our best to help further. Stay safe. -Michael@GEA
Over range microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for what I need. Easy and lighting is good. Fan is a little loud.
I would recommend this to a friendNot as good as I thought.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave went out 2 months 6 days after purchase. of course the warranty was for 1 year. I was very disappointed that I have to pay 109.00 plus parts and labor to have it repaired. Says it was made in 2020 amazing to me it broke down in 2021. I thought GE was a good brand. : )
No, I would not recommend this to a friendSecond one in less than 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First microwave died after a year and 3 months. Purchased a replacement because I did not want to deal with new brackets. Hopefully, this unit will last longer.
No, I would not recommend this to a friendMicrowave Installation Is Lacking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the microwave on May 10, 2020 and picked it up at the store. I requested installation and on the day I was to meet at the store to schedule an installation date, the appointment was cancelled. Went to the store and was told to call the Geek Squad to set an installation date. I did. It was scheduled for June. No one called or came. So On June 30, 2020 I have an unopened microwave sitting on the kitchen floor.
No, I would not recommend this to a friendNot great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a microwave. Very hard to install. This brand was not reliable but this was the only one that fit our spot.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you were not pleased with the reliability of your new microwave or its ease of installation. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA