Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Door opening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In spite of assurances that the door opening is zero clearance meaning one could open the microwave door 90 degrees out when mounted hugging the kitchen cabinet's side this could not be done. The unit was taken back by installers. Very disappointed. 60 days of waiting!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to let us know what has happened. We're terribly sorry for the poor experience and understand how annoying this must have been due to the misinformation. The minimum distance from door hinge side to adjacent wall should equal 1/2 an inch with this microwave. We appreciate you choosing GE Appliances for your home. -Gina@GEA
Not so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because the same microwave at work was very quite, however this one is not; disappointing.
No, I would not recommend this to a friend- Pros mentioned:Size
I luv it, I'd buy it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See above i luv it I'd buy it again Nothing more to say.
I would recommend this to a friend not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your people could'nt even hook up 2 washers right i had too call someone else plus after i took the stuf your phones are turned off so now i tell people go somewhere that will answer the phone arlington texas 76017
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry you experienced installation issues. This would be troublesome, we know. Please feel free to reach out to us directly if you have any questions or concerns moving forward. You can connect with us through email on our website anytime or call us at 1-800-626-2005 Monday through Friday 8 a.m. to 8 p.m. ET or 8 a.m. to 7 p.m. ET on Saturdays (we're closed on Sunday). All the best, Kelsey@GEA
Open box items scam
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is selling used items brought in through trade and advertising them as open box items , when the product never even came from their store
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave does not work. Comes on for 5 seconds shuts off. Bought this 7/23 because we were redoing kitchen cabinets. Cabinets were delayed 1.5 weeks. Put microwave up on 18th doesn't work.store won't let us exchange have to have geek squad come and look at.
No, I would not recommend this to a friendShanti Singhi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the product and prompt service. It pays to be a totaltech member.
I would recommend this to a friendFailed product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second microwave I bought. Stopped working after 6 months and GE had to replace a part as it was manufacturer issue. Failed againg after couple of months and had to switch to a different brand.
No, I would not recommend this to a friendExact replacement
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but the handle just broke on it so I'm looking for a replacement handle
No, I would not recommend this to a friendGreat microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. My old unit was 21 years old. I know this will last that long.
I would recommend this to a friendWORST MICROWAVE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave about a year ago and has broken three times already. Just FYI, my previous brand was working without any issue for 11 years. I have service protection plan and getting it fixed is a headache.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're terribly sorry to hear that your microwave has been giving you so much trouble and know how aggravating that is. Your feedback is important to us and we'll make sure this is shared with the development team. If you haven't done so, you can schedule a service appointment by calling 1-800-432-2737. Stay safe. Mike@GEA
GE worst service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 mth-stopped heating. GE svc is bad.3 mth not fix
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
The microwave was good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came late when one of the guys came he did not have a blanket to put on my stove left sawdust on the stove did not clean it up
I would recommend this to a friendOver range microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons a little hard to push but over all good value for the money.
I would recommend this to a friendFrustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this GE microwave to replace by existing GE space maker microwave (this one was recommended by GE). Guess what non of the screws matched So needed to place new base board and drill new holes on top Should have bought a cheaper one and it probably would have matched the holes
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already did this Survey with your company. Why am I getting another? Does anyone in this company know what is going on ?This is the most unorganized store I ever did business with. I can tell you I will never patronize Your store again.
No, I would not recommend this to a friendDoesnt work after 7 month
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was using my microwave and it turned off without warning. Check breaker and power to the outlet everything is fine.
No, I would not recommend this to a friendEnjoyed Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed this microwave. It has really satisfied my needs.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats food so much faster than my old microwave, easy to keep clean.
I would recommend this to a friendBroke after 15 months only. Not recommended.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 14 months of use. So disappointed. It was working fine then suddenly after 14 months . Then vent turned on by itself touch pad not working and it microwave is very hot without any use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out with your review. We are so sorry to hear that your microwave has stopped operating properly so soon into its lifespan. Your frustration with this is understood and something we would love to look into further as this is not the ownership experience we strive so hard for. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA