Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Broken after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine is barely over 2 years old and it's already toast. Buy it if you want, but might want to get the warranty.
No, I would not recommend this to a friendThis product is unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a little over a year ago. It already broke. It keeps tripping the breaker and now it just completely stopped working. I replaced this one with an old one that lasted 15 years! Whatever happened to good reliable products??
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Wendy - thank you for reviewing your microwave. We are very sorry to hear that it stopped working. If it is just at a year old, please email us using our "Contact Us" page on our website. We may be able to offer additional trouble-shooting assistance. Thank you for providing your feedback. NANCYatGEA
Purchased 5/2018. Dead 12/2020.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 3 GE 1.6cu microwaves over the past 20 years. The first lasted 10 years. The second lasted 7.5 years. This one only lasted 2.5 years and died yesterday. Not a great quality trend. Looking for a fourth replacement. Not sure if another GE is in my future.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello charliebrownmevlucyge, thank you for your review. We are sincerely sorry your microwave did not last longer than this. This is certainly not something we would expect to hear! We can certainly understand how that would be frustrating. We would love to look into this further for you. Please reach out to us via the “Contact Us” link on our website and we will be happy to assist you further! -Chris@GEA
Cheap Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last 2.5 years. The alert noise went out then finally the whole thing died. Doesn't heat at all. Won't buy again.
No, I would not recommend this to a friendAlright Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good for a rental house but not for your house - buttons are weak and not many options.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello dreamwalker, thank you for your review. We are sincerely sorry you have not been pleased with the buttons or features and functionality of your microwave. We would love to hear from you about how we can make your experience with our products better. Please feel free to reach out to us via the “Contact Us” link on our website. Thanks for choosing GE Appliances! -Chris@GEA
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Service and installation were great.
I would recommend this to a friendHas broken 3 times in 2.5 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have now had this microwave in our home for a little over 2 years, and it has broken 3 times. The fuses have gone out, and it trips the breaker and dies when we try to use it. So far, I've been disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello txgal - Thank you for taking the time to share your experience. This is disappointing to hear and hope you have reached out for help. If not, please call 1-800-432-2737 to schedule service. It would be a pleasure to look into the issue for you. Hope to hear from you soon. - John@GEAppliances
Broke in less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid this microwave. All audio signals stopped working in less than a year and best buy will not back the product.
No, I would not recommend this to a friendOdd size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work for my replacement because of size--depth. Retired to store and ordered a different one with help from store worker.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the microwave if it was white, but I am 78 years old and can not see the controls. I am so sorry that I did not buy the white one instead of stainless. I am going to try to sell it and get the white one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave this review of your microwave. We're sorry you're unable to see the controls and understand your concern. We'll be sure to pass your feedback along to our design team for consideration in future products. We appreciate your choice to have GE Appliances in your home. -Gina@GEA
Basic Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Standard functions - keypad has no back light, very hard to see keypad functions in low light
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first unit purchased was broken within the first the first week. My tenant had to wait over a week to get the new one and have it installed. I’ll chalk this up to bad luck. Best Buy sales people have been terrific. Ultimate professionals.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi Mick, thanks for your review. We're sorry to hear about the issues that your tenant had with their microwave, we can understand how that would be frustrating. We hope that all is well now and that they're enjoying their microwave! If they or you have any questions or concerns about any of our appliances, feel free to send us an email or reach out to us on social media. All the best. -Michael@GEA
Shoots air out while heating food
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave shoots out air when you heat your food! And it makes a loud noise it’s annoying! I don’t recommend this microwave
No, I would not recommend this to a friendTo noisy when door shuts and while running
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To nosy when u shut the door and when it o running
No, I would not recommend this to a friendBad investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well lasted about 6 weeks and died so no don’t buy this and no refund either bad move on my part all the way around
No, I would not recommend this to a friendnot great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the unit is very loud sound like it,s going to blow up
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks so much for taking the time to reach out to us with your review and hate to hear that your your microwave is making a loud noise and know how frustrating this is. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA
Works well but not for long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit to replace the same model that was less than three years old. The unit prior to that had lasted 20 years and was only replaced with a GE because the color didn't match the new range that went in three years ago. Why would I buy another if they don't last but a couple of years? Because the local stores do not stock but a select few microwaves that they sell and instead you have to pay a large amount to have it shipped to you. This one was one of the few in stock so I bought it and installed it myself, reusing the old bracket from the dead GE it was replacing. This is a stop-gap purchase and in two years, if it lasts that long, I will order a nicer and hopefully better made unit from Amazon with free shipping and install it myself.
No, I would not recommend this to a friendPiece of junk!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last 8 months. Now I have to wait for someone to compensate us immediately.
No, I would not recommend this to a friendgood microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave seems to be a good one. I would like the interior to be a bit larger. It looks nice too.
I would recommend this to a friendDon't buy! Bad quality and bad GE service
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't heat things only after 4 months use. GE technician came for three times and still hadn't fixed it!
No, I would not recommend this to a friend