Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Microwave stopped working after 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was great for the first 2 years. Then it started blowing our circuit breakers every time it was used. The light and the fan still work but the microwave will not run. Would recommend purchasing a different microwave.
No, I would not recommend this to a friendNot pleased at all...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this microwave. I just bought it one month ago, and now, it doesn't work. It completely shut off when I was defrosting food. I am very aggravated.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - Thanks for taking the time to write a review. We hate to hear that your microwave isn't working properly and are surprised this would happen after one month. This isn't something we would expect and we do apologize for your inconvenience. We suggest disconnecting power for 2-3 minutes to reset the internal electronics. If the above doesn't resolve the issue, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online on our website. We hope this helps. All the best! -Mikayla@GEA
A
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of disappointed. Very noisy and the turn hable is not very good.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Cocorica - Thanks for the review. We're sorry to hear of your disappointment with your microwave as this isn't the experience we would want for you. We would be glad to assist in any way we can. Please feel free to message us on social media or at the "Contact Us" link on our website. In your message be sure to include your name and the model/serial numbers. We hope to hear from you! -Mikayla@GEA
microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is super noisy when its on. The buttons require a firm push.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks so much for the review. Your feedback is very important to us and we take your comments seriously. Please know that we'll be sure to share your comments with our engineering team. Feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We used it for 2 weeks and it stopped working. We have been trying to get someone from GE out to fix it…it has been another 2 weeks and we are still waiting.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are saddened to hear about the difficulty you are having with your new microwave and with scheduling service to have the unit fixed. We do understand and apologize for your frustration. If you are continuing to have an issue getting an appointment scheduled please reach out to us on social so we can review your situation further. Kind regards - Vikki@GEA
Don’t buy GE
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this just one and half years ago and it’s already broken. The microwave turns on but doesn’t heat. The installation cost was outrageous and now I have to do it all again.
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 1 1/2 years before a fuse blew. Kept tripping the circuit breaker. The microwave has its own dedicated breaker. If you buy this get the extended warranty. Very disappointing.
No, I would not recommend this to a friendDon't Heat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a problem heating after the first month, got fixed by GE but after another month keep having the same issue.
No, I would not recommend this to a frienddaughter likes her laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.made purchase. No idea why during time of payment our points could not be applied to our account. Had to do thru hassle to get them put on our account. Our sales associate seemed rushed and felt like he just wanted to get us out of there and make his sale. This was for the laptop we purchased.
I would recommend this to a friendWas dented up
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was dented and made a funny noise so we took it back.
No, I would not recommend this to a friendstop working after 13 months of use
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was disappointed for the life of the product just lasted 13 months it just went black and could get any sing of life power cord and outlet are not the issue was expecting a little more out of it will ill have to buy different brand
No, I would not recommend this to a friendNot a satisfied customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this microwave on August 16, recently it's started smelling like burning plastic when being used so we've discontinued using it because we're afraid it will cause an electrical fire.
No, I would not recommend this to a friendPoor products & worse service & customer care!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality like most Best Buy products & service, which is non existant!
No, I would not recommend this to a friendProduct is ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is good only problem.is the cord is very short. Had to buy an extention cord..
I would recommend this to a friendWhen it worked, it was good
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for a year and a few days and it ended up just dying. Almost like theres no power going to it at all even though the outlet is fine. I wouldn't recommend this one at all.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello meknotu, thank you for your review. We are sincerely sorry that your microwave stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Lemon
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The unit heated occasionally the first couple of weeks. Then it did not heat at all. I returned it for another one. We will see about the new one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you taking the time to let us know of your experience, though we truly hate to hear the microwave stopped heating for you. We know how frustrating that would be, especially when you'd only purchased the unit a couple weeks previously. Notice of your experience will certainly be sent to our Cooking Products Design team for review; we do appreciate your insight, as we want to make sure we're aware of any potential areas of concern. If you ever need to review your limited warranty, information on that is available on page 20 of the manual. We strive to create durable, quality products, and are confident your new microwave will work well for you for a long time to come. We are happy to help any time if you have any other concerns or questions - best wishes! -Sarah@GEA
Doesn't last
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for 15 month. Then started tripping the breaker any time it was used. Electrician ruled out all other possible causes. No impressed with a microwave that lasts less than2 years.
No, I would not recommend this to a friendOnly lasted 9 months!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 9 months and currently trying to get it replaced under warranty. GE brand??
No, I would not recommend this to a friendNot Worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has issues with monitor switch. I bought one in 2018 and already having issues with trip breaker during cook cycle... this product is not worth the money spent. I guess GE has released fault product
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Kumar, thank you for your review. We are sincerely sorry that your microwave is tripping your breaker. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Noisy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the microwave is in use it turns the fan on. Super unnecessary. And you cant turn it off.
No, I would not recommend this to a friend