Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Door
Salesman wss in error and microwave did not fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Door did not open flush and I couldn't use it or return it!
No, I would not recommend this to a friend Damage item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave, i was received damage, the mictowave have some hit in the exterior,
No, I would not recommend this to a friendCheap
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return the first one! It was making a humming and high pitched noise, looks like it was going to explode! They replaced for another one!! Until now is ok! You get what you paid! Cheap!!!
No, I would not recommend this to a friendNot the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The display buttons on the front are not arranged user friendly. The fan is too loud for me.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Tiger - thank you for reviewing your new GE Appliances microwave. We appreciate your feedback regarding the arrangement of the pads on the control panel and we're sorry you are not happy with the sound of the fan. Your comments are important to us as we share this information with our product team. Thanks for choosing GE Appliances! NANCYatGEA
Buy the Warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want this model I highly suggest purchasing the warranty with it. It lasted 26 months and suddenly stopped working. Expected more from GE. Highly disappointed in this purchase.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Nani. Thanks for the review. We are sorry to hear of your disappointment. We want to offer quality products to all of our consumers. We will work to improve the product. Thanks again. -Mikayla@GEA
Same model, different mounting template.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the same model as what I already had. Mounting template has screws in different places. Huge bummer.
I would recommend this to a friendDo not purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave completely stopped working 1 month after installation.
No, I would not recommend this to a friendLess than 2 years and it stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years and it stopped working. The unit is getting power but not heating up.
No, I would not recommend this to a friendTurntable makes a loud racket
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new GE microwave has plenty of wattage power however the turntable makes a terrible loud racket. The wheels under the glass turntable do not spin properly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, thanks for reaching out. We did want to say that, while the turntable is turning, it is normal for the tray to hesitate, jerk, drag, or pause. If you have questions about the normal characteristics for a microwave, an article on our website titled NORMAL OPERATIONAL CHARACTERISTICS FOR A MICROWAVE may be able to help. If you're still having issues, we'd recommend that you take advantage of your warranty as seen on page 19 of your Use and Care manual, here: https://files.bbystatic.com/0pksMLb6d99gAn8TNKKZqw%3D%3D/Owners%2BManual%2BJVM3160DFBB.pdf - We do hope this is helpful. All the best. -Michael@GEA
Dead after just 2 yrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like several other reviewers have stated here, this microwave lasted almost exactly 2 years. Purchased 3/8/17, dead on 3/10/19. Previous microwave lasted 15 years. Don't buy this model.
No, I would not recommend this to a friendGreat product for a reasonable price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does everything I need for a microwave. Has a quieter fan than my previous microwave
I would recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave plate will not spin sometimes cause food not to cook.
No, I would not recommend this to a friendThis unit died after only 14 months!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetron flashed and popped after only 14 months. NOW THE UNIT IS DEAD. WHAT A LEMON! Luckily my credit card doubles the manufacture's one-year warranty.
No, I would not recommend this to a friendLasted 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes for this microwave after researching and looking at reviews. Paid Best Buy to install it and after 18 months, it just stopped working. Will not purchase another GE appliance again!
No, I would not recommend this to a friendI got to use it once before it broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working within the first few days. I have to wait a month for the new one to come and get swapped out. I expected more from GE.
No, I would not recommend this to a friendnever works properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nonstop problems ever since i bought this, the heating is on and off, and the person came to fix it but its still not working
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're truly sorry to hear of your issues with your microwave. It is so frustrating when an appliance doesn't perform as it should, and we regret the inconvenience this has caused you. We'd like to help. Please reach out to us on social media so we can assist you further in this matter. This is not the consumer experience we want for you, and we look forward to working with you to find a resolution. Best regards. -Kacie@GEA
Failed after 17 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped working after only 17 months.
No, I would not recommend this to a friendMicrowave blew fuse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the microwave 3 weeks when it blew an internal fuse
No, I would not recommend this to a friendPoor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t do the work very poorly and lazy. I’m not gonna buy there any
No, I would not recommend this to a friendIn a span of 1 year it broke down twice.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a span of 1 year it broke down twice. Cannot use it everytime I'm using my circuit breaker keep on tripping off. Same problem it happend in the beginning of this year and then this month (oct 2019).
No, I would not recommend this to a friend