Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Replaced non working model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced non working model with another which is working great
I would recommend this to a friendI wanted to like it!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave stopped working a little after a year. It was right after the warranty was over. I had no problems with it otherwise. It was very expensive but didn’t last long.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're awfully sorry to hear your microwave stopped working and understand how irritating that is. We would encourage you to schedule a service appointment for your microwave repairs. You can schedule an appointment by calling 1-800-432-2737. Stay well. Mike@GEA
- Cons mentioned:Control panel
control panel does not light up at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like my new microwave. I would love it if you could read the control panel. I'm sorry I didn't read reviews before I purchased it. It is absolutely ridiculous that you cant read them at all without some kind of artificial light. dont't know what GE was thinking. My microwave from 30 years ago had a control panel you could read
No, I would not recommend this to a friend Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well fits well color is a match to other appliances
I would recommend this to a friendLoud and feels cheap
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just had this installed. Here are my first impressions. The handle is all plastic and based on how it looks and feels, I doubt it will last long. So all those reviews where the handle breaks are probably true. The next issue is how loud this thing is. The vent fan is loud when you microwave anything. It’s obnoxiously loud. If your considering this might want to purchase extended coverage. Microwaves are the worst and this Chinese build quality just isn’t getting any better.
No, I would not recommend this to a friendFits my decor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has the filtei wanted. Not yet installed.bneeded a vent.
I would recommend this to a friendgreat for office break room
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was a replacement great for office break room .
I would recommend this to a friendWorks as intended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Many alternatives for heating food. Works quickly.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is working very well. The only problem I have is there is no light to see the controls later in the afternoon and evening so in order to use it, I need to use a flashlight.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, we appreciate your review. While we're glad that you have been pleased with the operation of your new microwave, we’re sorry to hear of your concern regarding the lack of backlighting in the control panel. We appreciate you providing us this feedback and we will pass it along to our microwave product development team for future improvement. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Bad install
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouls give it 0 stars but tht is not a option.Was not insalled correctly, smokes inside of microwave, does not suck up thrsmoke when i cook on the stove. Sets off the fire alarms . Best buy wants to charge another install fee to do it correctly. With being a customer for over 20 years this is Last thing i will buy from best buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for reaching out to us. We recommend calling Best Buy directly at 888-237-8289 to discuss your situation with the installation. -Vikki@GEAppliances
Very satisfied with the product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We used the old model of same product for 9 years.
I would recommend this to a friend- Cons mentioned:Display
Wish I could give it 0 stars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending way too much time mounting it with it's horrible directions... The very next day the display strarted flickering. It's a constant, fast, annoying flicker. Now I have to uninstall it, lug this heavy piece of junk back to the store.
No, I would not recommend this to a friend A good microwave product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE is an excellent product. We use it daily in our kitchen.
I would recommend this to a friend- Pros mentioned:Overall performance
GE products are substandard
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After personal installation , unit worked well. On Wednesday night , we had guests and during the process of warming up our dinner, the unit ceased to work and has not worked since. This is the second GE product I purchased that failed. No more GE products. Going to exchange this unit for Whirlpool
No, I would not recommend this to a friend Great Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase this microwave to replace my old one, great buy.
I would recommend this to a friendGreat mictowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great would buy again. Replaced my old one. A
I would recommend this to a friendDoes what I need
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just wanted a basic Microwave to replace my broken one.
I would recommend this to a friendNice microwave with stainless steel look
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A nice microwave with stainless steel look, I love it.
I would recommend this to a friendGood price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just as advertised. Door closing a little bit noisy
I would recommend this to a friendFingerprint smudges galore
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vents into the house and not outside. Leaves a lot of fingerprints on the surface and handles. Too high maintenance for me to clean. I returned it for a Whirlpool fingerprint resistant.
No, I would not recommend this to a friend