Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the ease of use, performance, and reasonable price of the 1.6 Cu. Ft. Over-the-Range Microwave. Many find the size ideal and appreciate the straightforward installation process. However, some customers have expressed concerns regarding scratches on the door and difficulty reading the control panel. Additionally, a few users have noted issues with the visibility of the display and the lack of illumination on the keypad.
This summary was generated by AI based on customer reviews.
Good for small kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for kitchen who Cook's regular.. exhaust works great
I would recommend this to a friendI will not recommend this particular model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes longer to heat. I will need to buy a different one that heats in less time.
No, I would not recommend this to a friendVery poor, would give zero stars if possible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 yr. in the unit stopped working. Had door switch replaced,unit worked for 8 months then died altogether. Not a big expense to replace but the time and effort involved with the install are substantial. Stay away from this one.
No, I would not recommend this to a friendStopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for almost a year and a half and it’s stopped heating up.
No, I would not recommend this to a friendGE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks of no problems it died while making diner. We 4 potatoes to cook and it stopped. Never worked again. I replaced it with a whirlpoole.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we couldn't be more sorry to hear your microwave quit working after just 3 weeks. We would never expect this for our consumers so we can only imagine the let down this was for you, especially since you were preparing dinner at the time. With that said, we appreciate you bringing this to our attention so that we can look into making sure this doesn't happen again and we're wishing you the best. - Guy@GEA
Big disappointment
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesterday it’s stoped working ((( 7 months after purchase … microwave for $300 insane … so disappointed… don’t waist your money
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We’re so sorry your microwave has stopped working after only 7 months of use. We’d like to take a closer look into this as we know how inconvenient it is to be without your unit. Please reach us via social media, or website, or by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We look forward to resolving this for you. -Gina@GEA
Great over stove microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly over my stove. It was a replacement for old microwave.
I would recommend this to a friendTerrible installation Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service for installation. Appointment canceled twice. Rescheduled again and they never showed up and not even a phone call.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was a disaster. It took 2 appointments. First was a no show no call second was 6 hours late.
I would recommend this to a friendOnly lasted 1 year & 6 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good microwave while it lasted, which was only 1 yr 6 months. I sure thought GE was better then this, I had to purchase another one but you best believe it wont be a GE
No, I would not recommend this to a friendA BIG NO
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't even last a year. DON'T DO BUY IT LITERALLY WORTHLESS!
No, I would not recommend this to a friendpoor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought it because it fit the built-in space. Door is tough to open and very noisy. Frequently trips circuit breaker.
No, I would not recommend this to a friendShowed up damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use it as it showed up. It was damaged when it was made but it was packaged and shipped anyway. The box was not damaged and nothing inside was damaged to it had to have been bent up when it was put in the box.
No, I would not recommend this to a friendless than 2 months and quit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't even had this for two months and it has already completely quit working. It is past the return date now. I would not recommend!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reaching out to us, though we truly hate to hear your microwave is not working after less than two months. We know that would be frustrating, and would recommend taking advantage of the limited manufacturer's warranty that lasts for the first year by contacting our service department at 1-800-432-2737. Information on your warranty is on page 20 of the manual. There are also troubleshooting steps in the manual as well, and you may want to check the circuit breaker and fuses to make sure enough power is reaching the unit. Disconnecting the unit from power for a couple minutes, then connecting again, also may help - this resets the electrical components. Your feedback will be sent to our Design team for review, and we appreciate your insights. We are happy to help with any other questions or concerns. -Sarah@GEA
Trash Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful microwave. Stopped working 1 day after Best Buy 15 day return policy. GE customer service is brutal.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Bestbuycustomer, thank you for your review. We are sincerely sorry your microwave is not operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 3 days and then the microwave died completely.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with over the range microwave purchase.
I would recommend this to a friendWorking well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, and a must upgrade from older version
I would recommend this to a friendExcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and price !!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendTrips the Breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave broke in 8 months. Tripped the breaker. Got it fixed (replaced 2 internal switches) but it broke again a few days later. Don’t waste your money or time on this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello codeblue808 - thank you for providing a review of your microwave. We are sorry to hear of the difficulty you have experienced with regard to the unit tripping the breaker. This is not what we would expect to hear. We recommend to continue to work with our GE Factory Service Team at 1-800-432-2737 to complete the repair. We realize this is inconvenient and we appreciate you working with us. Thank you for providing your feedback. NANCYatGEA