Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Looks great. Works great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really am enjoying item above my GE stove!! Love the carousel.
I would recommend this to a friendGreat microwave with many settings
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has surface light with a night light setting.
I would recommend this to a friend- Cons mentioned:Control panel
Not well designed control panel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Touchpad graphics dark gray against black very difficult to see.
No, I would not recommend this to a friend delayed item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really disappointed I was supposed to get this microwave on 12/05/25 and today 12/15/25 still nothing. I was very excited and happy with my purchase and now just waiting????????
No, I would not recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances
- Pros mentioned:Overall performance
Terrible install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is creat but the installer left a huge mess in the kitchen for us to deal with
I would recommend this to a friendBrand response from GE Answers
Posted .To best address your concern, please reach out to Best Buy support by calling 1-888-BEST BUY (1-888-237-8289) or by visiting the Support Center at the Best Buy website. They can either address your concern or direct you to your local store for further assistance. Lauren@GEAppliances
Great Micro wave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very quiet heats food like it should.looks good above our stove.
I would recommend this to a friendBreaks down after a year
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model has been good for us up until recently. We purchased it February 2020. Now it does not heat. Power is fine, timer is ok, but would not engage and heat. I searched for issues since I was confused. I came back to reviews of this item with issues and a faulty fuse being common. It's absolutely true. This started happening after about a year well out of the warranty period. Now we are having someone come fix it. By the sounds of other review we could be dealing with this issue often. A $178 microwave shouldn't be breaking down after a year, avoid buying this model if possible!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave stopped operating properly so soon into its lifespan and required service. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We're glad, though, that you were able to schedule an appointment to have your microwave repaired. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went to location on Beach and Imperial. Was waiting at the customer center for appliances for 20 minutes. There was 3 or 4 representatives in the cubicle. Not a one acknowledged us. No one said, we’re busy but will be right with you. Sorry for the wait. Nothing. I went home and ordered online. I will never go in your store again. I am need of new large appliances, but I will go to Home Depot or Lowe’s.
No, I would not recommend this to a friendGood microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one because it is very similar to my old one
I would recommend this to a friendMicrowave Stovetop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because it was on sale and we needed one because the onewe had broke. This item works.
I would recommend this to a friend- Cons mentioned:Keypad
TOTAL GARBAGE. DEAD IN LESS THAN 2 YEARS
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and installed by Best Buy in 1/2018.... No longer works and has to be replaced 11/2020. Shut off in the middle of cooking, and the keypad is completely dead. Flipped the breaker on and off, now it only lights up inside, then goes dead again as soon as you press a key. TOTAL GARBAGE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Howard384, thank you for your review. We are sincerely sorry that your microwave's keypad is not operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this one because it's a nice nice futures
I would recommend this to a friendGreat Price for microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great price for microwave we wanted to replace old one.
I would recommend this to a friendGreat machine!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new microwave so clean and purty!!!!!!!!
I would recommend this to a friendIt’s okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave but first one only lasted 3 years!!
I would recommend this to a friendDisappointing Purchase and Service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2023 to replace a GE model purchased 30 plus years ago. Got the BB "Total Tech" promo for the delivery/install/recycle old. Worked ok for 8 months and then intermittent no turntable spin or heating (see online description of this as a common issue.) Closer to 1 year warranty date ( 2 years if you continue TT for $199 a year) and figured BB would replace considering what I was told at purchase of plan... Result: BB concierge for TT said I had to go through GE as in Warranty-- GE assigned appliance service to 'Repair" with an appointment in 3 weeks .. Beware Total Tech
No, I would not recommend this to a friendSo far so good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last microwave only lasted 22 months, only time will tell
I would recommend this to a friendGE Over the counter microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the all black face and the buttons on the microwave you can not see. Very hard to read. I was hoping they would be in white.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Bill, thank you for your review. We are sincerely sorry you have not been pleased with the design of your microwave's control panel. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
Great Replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement for an older microwave similar model
I would recommend this to a friendGE over the range microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with the older version of this unit, broken handle, cracked plastic covers and it died even though we’ve only used it for less than two years. We’ll see how long this one lasts
I would recommend this to a friend