Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
This microwave seemed junky.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The doors did not close smoothly and you needed to hit the buttons just right to get them to work. They seemed to move around and unstable.
No, I would not recommend this to a friendBrand response from GE_Answers
Posted .Hello Doodlebug - this is Nancy at GE. We are sorry to hear that your new microwave door does not close smoothly and that the control panel does not seem to be working correctly. It is considered normal to have a small amount of play to the microwave door up or down of approximately 1/8". This is more often observed on the over-the-range models. If there is a problem with the keypad, we recommend contacting GE Factory Service at 1-800-432-2737. Thanks for providing your feedback!
Replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel is not aesthetically good. Many defects in appearance. Features are not as good as previous model of ge that was replaced
No, I would not recommend this to a friendJunk, broke within a couple months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed the microwave to specifications and used it as any normal household would. It all of a sudden popped and saw a flash in the microwave while heating milk up for my child. Then it would not turn on. I had to replace the item with no refunds or discounts. Manufacturer did nothing for me.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for taking the time to share your experience. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
Great microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very affordable, great replacement for what I need.
I would recommend this to a friendGE Over
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too early for any type of review - have barely used this appliance.
No, I would not recommend this to a friendGreat microwave at a great price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an older model and I love this one! Great
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello Birdie - this is Nancy at GE. We appreciate your feedback regarding your new GE microwave. We so glad to hear that you love it. Thanks for choosing GE!
Replacement for one that broke
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacement for one that broke, They don’t seem to make them like they used to, over a five-year period I’ve had two of them break
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Rckymntmom, thank you for your review. We are sincerely sorry your original microwave stopped operating and required a replacement so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Damaged microwave oven
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery of this item was an absolute disaster. 1 showed up damaged and to get another one delivered quickly was an easy fix. Not purchasing another item from Best Buy. No follow up call(which I was promised) so I’m just going to work with another company
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend reaching out to Best Buy directly in regards to your delivery experience by calling 1 (888) 237-8289.
Ge Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice but the construction this leaves a lot be desired
I would recommend this to a friendInconvenience as it’s best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our microwave broke the same day that we have family coming over from out of town.Went to the Best Buy in our city but they didn’t have it in stock so we have to pick it up 40 miles away. Took us 2 hrs drive round trip. We have to hire someone to install it because if Best Buy will have it delivered and installed we have to wait the following week for the item to arrive and we are hosting that weekend so we didn’t have a choice. As soon as we got home and installer has arrived, we took the unit out of the box and the item has been severely dented in the side. Installer took over 4 hours installing it because he has a hard time fitting the dented unit. We were so ready to return it and installer was giving up already but we can’t have people over the weekend with no working microwave. We ended up paying the installer almost the same price as this disappointing unit for the inconvenience and we’re stuck with a microwave that we’re hoping is not going to break anytime soon from the damage of the dent. Waste of time and money!
No, I would not recommend this to a friendNumber's and words plastic cover
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works good but the buttons are coming off and not wven a month old. Not.happy with the quality of material.
No, I would not recommend this to a friendGE what's up ?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems a lot more flimsy than original model from 5 years ago
I would recommend this to a friendThe old one broke in 4 years
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only bought this because my 4 year old one broke and didn't want to install another bracket. I think it will break in 4 years.
No, I would not recommend this to a friendNot thrilled
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks good but doesn't heat that well. Have to add extra time to recommended food minutes to complete cooking things.
No, I would not recommend this to a friendIt's good!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GE is usually great, but plate keep coming out....
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an awesome microwave. Quiet and efficient. Does everything we need it to do.
I would recommend this to a friendAdequate at best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want an inexpensive microwave that works this will get the job done. Design flaws in the clock make it nearly unreadable At 5 ft and shows every finger print
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Good appliance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and easy to use. At the moment is working correctly with no issues.
I would recommend this to a friend - Pros mentioned:Ease of use
Upgrade from 2008 model to this model
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a previous Ge microwave. Was easy to remove and install new one. Works great
I would recommend this to a friend average microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to choose this microwave, because it was the only one to match the color (bisque color) of the stove and refrigerator. Would have preferred to purchase microwave with a convection oven.
No, I would not recommend this to a friend