Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Basic device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basic device. No reheat instructions unless you get out the manual. Plastic handle. Meh
No, I would not recommend this to a friend- Cons mentioned:Control panel
Control panel hard to see
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works fine but the control panel buttons are very hard to see. They need to be brighter or back lit
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Reed - Thanks for posting a review on your microwave. We appreciate your suggestions for improvement with the control panel and apologize for any inconvenience. We'll be sure to share your comments with our product design team for future improvement. Thanks again for the feedback. -Mikayla@GEA
Newer is not better
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave to replace the one that stopped working in my home because it was noted to be the same model number. Well that wasn't the case ... ok not that big a deal. However, this device has a lot of issues. 1. Closing the door is tough to do and its extremely loud. SLAM! Within a few weeks, the notification beeps started fluttering working/not working. Sometimes there's no beeping at all ... touching numbers, actions and at time completion. Yes it cooks food just fine ... but the fine points of personal interaction are no where near the original unit that we had to replace. I should have bought something else.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, and thanks for submitting your feedback. While we’re glad your microwave is cooking food well, we do regret there was confusion over it not being the same model number, as well as trouble with the door and notification sounds. We know those issues may have caused concern, and we regret any inconvenience you’ve experienced. We do expect that the microwave door may be harder to close and louder than a previous model; this is often due to a firmer spring in the door latch and is generally normal. We will certainly report your overall experience to our Design team for future consideration; we always want to know what our consumers think of our models, and your insights are appreciated. Regarding the notification beeps, you may want to try completely disconnecting the microwave from power for a couple minutes before reconnecting; this resets the electrical components and can often help. If you are unable to solve that issue and think service may be necessary, that department is available at 1-800-432-2737; a technician would be glad to examine the microwave. We truly appreciate you as a loyal GE consumer, and we’ll work to earn back your trust in our brand as we move forward. If you have any other concerns or questions, we are happy to offer assistance any time. -Sarah@GEA
Loose vent filters
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent filters are not securely in place. One fell off while cooking and often moves when opening and closing the microwave door. Had to use tape to ensure the filters don’t move or fall.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave us your review and choosing GE Appliances for your purchase. We would suggest ensureing that the door to access the filter is completely shut. You will hear an audible click or snap that verifies the filter door is shut. If you continue to have the filters fall out, we recommend scheduling service with a technician to ensure your filters are installed properly. You can schedule an appointment with a GE Appliances technician by calling 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
missing impt feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when we shopped at the store -- none of the microwaves were plugged in AND none were in stock so we had to order and come back to pick it up. It was a couple weeks before we could get it installed. Then we found out that the "push" buttons on the pad do not light up. Even with the kitchen light on it is difficult to read. On line we found numerous complaints about the same problem. VERY disappointed.
No, I would not recommend this to a friendAvoid this microwave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our last GE microwave died after a few years of light service. Thinking it would be easier to install, I bought the closest model. My mistake. After 6 months of normal usage, the handle to open/close the door already is cracked! Plus, the inside of the microwave is not metal - so you can't store your microwave plate cover using magnets. We already ordered a replacement microwave oven. We hate it and regret the purchase.
No, I would not recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit is working well units first few weeks. But it’s replacing another one that broke three times in three years. I don’t like the display, and I know that sounds ridiculous but it’s too bright. Because it’s so bright it causes the display to be a little fuzzy especially at night. So I guess we’ll try again. I got this with the intent that I would keep the old one for the parts that still work. But I’m finding it’s not the same... Yeah...
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We're sorry to hear of your previous microwave experience. We appreciate you taking the time to share your review. Thank you so much for your feedback! We will be sure to pass this on to the appropriate team for future design and development. Thanks for choosing GE Appliances! Olga@GEA
Over the range microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a no-frills microwave. Handle is thin and lightweight and cooking options are less than other. But so far works well and have not had any problems.
I would recommend this to a friendOkay microwave
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall a decent product. While heating, items in the center of the microwave cook faster and often burn. So we have adapted.
I would recommend this to a friendExtremely Loud!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works however, the exhaust fan comes on EVERY time you run the microwave. Extremely LOUD and annoying.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
The perfect microwave for us.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is easy to operate, super simple. No thinking required. And it does the job.
I would recommend this to a friend OK Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The front panel is to dark can't read the bottoms and it would be better if they brighter or backlit, Other than that it dose a good job for the money good value.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello rbincc, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship and design of your microwave's keypad. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
GE Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Controls are much easier to see & use, Door window allows clear vision of inside. Hope it lasts longer then my last higher rated one.
I would recommend this to a friendGet the extended warranty
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you get the warranty. Mine conked out right before 3 years. Luckily I got the 3 year warranty and Best Buy replaced it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - Thanks for sharing your feedback. We hate to hear that your microwave went out after a few years. This isn't something we would expect and apologize for any inconvenience this may have caused. Although we don't anticipate that you'll have any issues with the replacement, let us know if any questions or concerns come up. All the best! -Mikayla@GEA
- Pros mentioned:Ease of use
Awesome product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install. Instructions easy to read. Color black matched great!
I would recommend this to a friend - Cons mentioned:Display
Display started flashing & loud exhaust fan
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display started flashing 10 months after purchase but before that we noticed how flipping loud the exhaust fan is and it comes on automatically when ever you use the oven.
No, I would not recommend this to a friend Very poor design on mount brackets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor design on mount brackets on the microwave, if not careful the screw plugs fall in the microwave. Otherwise it is a great products.
I would recommend this to a friendGE Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave! Very stylish design, looks great in my updated kitchen
I would recommend this to a friend- Pros mentioned:Ease of use
Microwave Bisque
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The functions are easy to work with and the selections are most helpful.
I would recommend this to a friend GE Microwave.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything except the overhead light pn the stove. It should have more than one lightbulb.
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your honest feedback with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the qualities of this microwave that did not meet your expectations. Please know that we will be sharing this information with our product team. If you ever need assistance, please reach out to us! All the best – Matthew@GEA