Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with my purchase, I recommend it.
I would recommend this to a friend Good price for what you need
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only use it as a microwave. it's decent. Not very powerful, but get what you pay for.
I would recommend this to a friend- Pros mentioned:Size
Total Tech installed works Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and is what I expected!...................
I would recommend this to a friend - Pros mentioned:Price
no title
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This inexpensive microwave does the job. Very pleased.
I would recommend this to a friend Oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My problem is the clock. The numbers are so close together, you can’t tell the time unless you are real close. And you can’t show all zero’s to stop it.
No, I would not recommend this to a friend- Cons mentioned:Keypad
Good brand, bad unit.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit malfunctioned at keypad and buzzer does not work anymore. I have to unplug it to temporarily get the keypad to work. This may last one to two uses then it doesn't take any input anymore. 8 months old and total failure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - We are so sorry that you over-the-range microwave's keypad stops working frequently and that the buzzer no longer signal after only eight months of use. This is not something we would expect from this unit and we completely understand your disappointment. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your microwave. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We look forward to working with you to resolve this issue. Take care, Kelsey@GEA
Ventilation not effective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ventilation system is not as effective as I would like. Probably about 30% is how much it is able to extract
No, I would not recommend this to a friend- Pros mentioned:Ease of use
My new microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ELL Delivery smooth works well easy to use and clean
I would recommend this to a friend - Pros mentioned:Overall performance
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. Service and installation were great.
I would recommend this to a friend micro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Micro is difficult to use for defrost. no clear indication of what micro is doing.
I would recommend this to a friendThird microwave wish us luck
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These seem to only last a few years. I hope this one has been updated and lasts longer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello - Thanks for your review. We're sorry to hear of your previous microwaves experience. Although we don’t anticipate that you'll have any issues with your new model, please reach out to us on social media if any questions or concerns come up. Thanks for your feedback. Olga@GEA
Wish more like old one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wish the light inside was brighter, and that the buttons were arranged differently on the front. Still good microwave for the money
I would recommend this to a friendMicrowave review
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clock on the microwave starting to malfunction within the first few months.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. We recommend you take advantage of the one year limited warranty by calling GE Appliances Services at 1-800-432-2737.
3 minutes to heat up a slice of pizza
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You're better off going with another microwave. It takes up to 3 minutes just to heat up a slice of pizza. I've had to microwave leftovers up to 15 minutes at time. Very weak microwave and yes, the power level is all the way up! Also no lights on the buttons which would have been a nice feature.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your experience with us. At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for the aspects of this microwave that did not meet your expectations. This is certainly not the experience we wish for our consumers to have; therefore, we highly recommend scheduling service with a GEA technician so that they can investigate this issue further. You can schedule service by calling 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
GE Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for one year. One month after the warranty the Microwave kept tripping the breaker. Had to call a repair person. Spoke with other GE owners and they had similar issues. Plus it was a over the range mount so it not like you can just go and replace it easily. Next microwave will be placed on the kitchen counter.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello HPUser, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
Ok Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does what every microwave oven does, but when it comes to vent the steam from the kitchen is very weak.
I would recommend this to a friend- Pros mentioned:Size
Nice over the range microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s perfect to replace your vent hood. No need for a short cabinet. This microwave fits perfect.
I would recommend this to a friend Good performance only lasted 14 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in October of 2018 and the 1-year warranty just expired. It just stopped working last weekend when turned on( just kept tripping the breaker). I tested the thermal fuses and door switches but couldn't find anything wrong. Get the warranty if you buy this. Putting mine out for the trash. The GE microwave we had in our house prior last 16 years.
No, I would not recommend this to a friendCustomer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse customer service, i brought this open box excellent condition meaning a necessary parts it didnt have the anchor screw to bolt though cabinet to front of microwave was on phone for 2 days arguing with c.s. & support no help worse people to talk to. I will never buy anything from best buy again hope you ho bankruptcy.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We recommend you reach back out to Best Buy by calling 800-433-5887.
Self-installation was a chore
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In addition to self-installation issues, the turntable rollers are too small which makes the turntable unlevel and unsteady. Use of the old MW rollers solved the problem or we would have returned the unit.
No, I would not recommend this to a friend