Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Look out for trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In less than 3 years I have had to replace 3 fuses, 3 door monitor switches and 2 latch boards. The reason for these actions is that with daily use, the latch boards (which receive the door latches when the door is closed) develop wear tracks where the door latches mate. And when the wear tracks get deep enough, the door switches get activated out of sync, causing blown fuses and fried switches. Don't buy this unless you enjoy ordering parts and putting them in.
No, I would not recommend this to a friendkitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok, wish i get it in black, but thay did not have this sale item in black..
I would recommend this to a friendDo Better GE
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased: December 2021 Installed: January 2022 Surface Lightbulb-(R) side burned out: January 2023 Handle broke off: April 2024
No, I would not recommend this to a friendProduct good, install wait bad!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The price on the microwave was good, but getting it installed was a nightmare. The on line scheduling never worked and after multiple phone calls I finally got an appointment. Problem was the installation finally got done 8 weeks after I bought it. If you have that kind of wait time, hire more installers!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello JHM1209 - Thank you for your review. We are glad to hear that you like your new microwave! We are sorry for the installation experience and apologize for the inconvenience. Thank you for choosing GE Appliances! Olga@GEA
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a microwave. Cook many potato very quickly
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We're happy to hear that your microwave is helping you make some tasty potatoes! Thanks for the review, and should you have any additional feedback, please reach out to us! All the best.-Kianna@GEA
Bought this one to go with the GE oven, grates mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this one to go with the GE oven, great microwave
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there! Thank you so much for choosing GE Appliances to be a part of your home. We're happy to know you're enjoying your microwave. Have a wonderful day! -Gina@GEA
Scorched center
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got this microwave because it came up in the google search as the suggested replacement for our 1983 microwave that bit the dust. This one, however, is nowhere near as nice, despite being newer. It always leaves a scorched spot in the center of anything you heat.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We're sorry to hear your food is burning when attempting to cook it in the microwave. There are several tips that can help, such as placing larger items on the outside and smaller ones toward the center. More tips can be found in the support article "FOOD NOT COOKING PROPERLY IN MICROWAVE" on our GEA website. We hope this helps! -Gina@GEA
- Cons mentioned:Display
Would not buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.During avarage light you can’t read the display. The sharp you could easily! Tried to take it back but didn’t know about 30 day return. Thanks fo the opportunity to tell you
No, I would not recommend this to a friend Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought again in 2yrs. Previous one worked 15 yrs. have to buy same due to size issue.
No, I would not recommend this to a friendGood microwave but made of cheap plastic
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, multiple light and fan speeds are slightly annoying that you have to go past the low settings to turn them off. Handle broke off from normal use after 6 months.
I would recommend this to a friendGood microwave at a low price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one replaces a 10 year old unit. I was a little disappointed that mounting is not standardized. I had to drill new holes in the cabinet to make it fit. Hope this one outlasts the cabinets. It is a little noisier than I would like but not intolerable. The button take a little more pressure than I am accustomed to, but otherwise a fine unit.
I would recommend this to a friendGE Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit replaced our 13 year old GE . This is a very well built unit as are all GE products . The only flaw is the lack of a lighted touch screen for use when the light is low . Double lights on the under side are a bonus when range top cooking . A very nice replacement .
I would recommend this to a friend- Pros mentioned:Overall performance
Nice microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave great look and very powerful. GE makes top quality microwaves
I would recommend this to a friend Microwave fuse
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 9/5/22 stopped working 10/26/22. Service tech ordered part stating fuse went out, had part sent to my home. Severe weather hit 11/4/22 the day my microwave was suppose to be repaired. I was given an ETA 9-1 PM received a call late evening starting I need to call to setup another appointment. Called Saturday offife is closed. Please do not buy this product.
No, I would not recommend this to a friendIt Lasted 22 Days
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had the 2013 model of this and it lasted 10 years- broke early August 12, 2023. Bought this newer model on August 13, 2023. I’m currently awake at 05:25am trying to heat up tea and it’s not working. The power is on but the turn table isn’t turning nor is my food heating up. It lasted 22 days. I’m troubleshooting if the door is fully closed, trying an extension cord with a different outlet, but nothing is working.
No, I would not recommend this to a friendmicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review this product, because it won't be in until end of November.
No, I would not recommend this to a friendgood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for a rental so I am not using the microwave. I like GE appliances and use them in my rental properties.
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello - this is Nancy at GE. We appreciate your loyalty to GE! We hope your tenants love the new GE microwave!
Not worth half of what I spent.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was ok, out of the box. Nothing spectacular, but I didn't pay for spectacular. I did pay for adequate, though, and I didn't get that. Microwave was incredibly loud, while operating. The lights burnt out, quickly. The buttons were somewhat unresponsive. Less than 3 years later, the microwave started tripping the breaker. It died, this morning. I guess paying for a rental is ok, if that's what you're expecting. I'll pass on any GE appliance, from now on, though.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello madchad, thank you for your review. We are very sorry that your microwave stopped performing properly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Good daily appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave does well for daily use. May not be the best choice for primary cooking.
I would recommend this to a friendNice built-in microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a huge improvement over the Kenmore microwave it is replacing (and which lasted only a little more than a year). It has more preset quick cooking buttons (6 vs 3), the reminder tone is bearable, and the door opens and closes easily. Now to see if it lasts....
I would recommend this to a friend