Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Basic microwave which met my needs perfectly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and works very well. Heats everything properly. Easy to clean.
I would recommend this to a friend Heater element broke and no the LCD display is out
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this microwave. A few months after we bought it one of the heating elements, or whatever you call it, went out and food that we would put in the microwave was unevenly heated. You can imagine how annoying it is to bite into a piece of pizza that is nice and hot on one side and still refrigerator cold on the other. We purchased this microwave on February 18, 2019.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Justin, thank you for your review. We are sincerely sorry that your microwave stopped heating food properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Do Not Buy This Microwave Oven!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do Not Buy this! Mine only lasted 2 1/2 years. Obvious flaw in this model since the Youtube negative reviews number in the hundreds possibly thousands!. If you open the door while it is running, it trips the house circuit breaker. One day it just stopped working even after a breaker reset. I followed advice and replaced the 20 amp fuse in the microwave but that did not solve the problem. GE offers no help with this obvious lemon of an oven. This is a definite design flaw & the fact that GE did not issue a recall is disturbing!
No, I would not recommend this to a friendvalue for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got what I paid for, Its cheap but working fine.
I would recommend this to a frienddoor a little stiff.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we were were worried that the paint inside might peal. to early to tell if It will! a internet roomer!
I would recommend this to a friendIts ok
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a bit noisy for my taste but I generally use my oven so I'll keep it.
No, I would not recommend this to a friend- Cons mentioned:Control panel
CONSUMER REPORTS FAILED ME !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.control panel is impossible to see without a flashlight. called GE and was told they heard this before and they would not buy this model but they could not help me.I am more upset with consumer reports. YOU FAILED ME !
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for taking the time to write a review. We're sorry to hear that you aren't pleased with your microwave's control panel and we do apologize for your inconvenience. Your suggestion for improvement with the microwave's design by adding backlighting is truly appreciated. As we always work to improve our products, we'll be sure to share your comments with our engineering team. Thanks again! -Mikayla@GEA
Mrs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Service and product is good delivery was just great
I would recommend this to a friendBrand response from GE Answers
Posted .Hello - We're so glad to hear that you're happy with your new over-the-range microwave! If you have any questions or concerns in the future, please reach out to us; we're always happy to help. Best, Kelsey@GEA
Beware, bad design, fuse blows and ultimately dies
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware the faulty fuse! Replaced fuse mutiple times then it completely died. It was out of the return period so I bought another figuring I just got unlucky with the first one. Well, I got lucky again ;( Same thing happend and just outside of the return period. There are other reviews here describing the same issue. AVOID AT ALL COST!!!
No, I would not recommend this to a friendOK - Not Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.OK - Not Bad. My old GE microwave was more user-friendly.
No, I would not recommend this to a friendDamaged goods
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item damaged when picked up. the box was noticeable mishandled. Item was sold to me without inspection by the syore
I would recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your microwave was damaged. It is our hope that you've reached out to Best Buy directly and gotten this exchanged. They can be reached by calling 1-800-433-5887.
Inexpensive replacement of my old GE product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.total price included the value of a gift card. I'm not very happy about this because the real price could be lower.
I would recommend this to a friendGood above range GE microwave oven
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated 4 star as didn’t include instructions for using some of the selections. Had to call GE to get instructions. Only ordered basic oven as didn’t use all options on previous oven this one replaced.
I would recommend this to a friendFuses blow easily!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again! This is the second time we’ve purchased this exact unit bc it matches all our other appliances. We are two weeks from our closing date (selling our home) and it’s quit again! Will NOT be replacing this microwave again!! Fuses blow on a regular basis and it’s not due to electrical issues in the home (already hired an electrician to confirm the culprit is the microwave, not the home).
No, I would not recommend this to a friendGood while it lasted but didn't last long!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted but didn't last long! We purchased this in Feb 2020 and it just stopped working May 2021. We changed the fuses and still nothing. I see many others have the same issues. Poor design.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We hate to hear of the trouble you've had with your microwave and that it's not working properly. This is not something we would expect to happen so soon and we do apologize for any inconvenience. We recommend scheduling service to repair your unit. You can schedule an appointment by calling 1-800-432-2737. Feel free to reach out to us on social media if any questions or concerns come up. Best wishes! -Mikayla@GEA
Broke after 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first we loved this microwave, but the vent fan stopped working after 2 weeks. And we’re just outside the ridiculous 2 week return window. Hopefully GE will stand behind their product more than Best Buy does and fix it for free since it’s only 2 weeks old.
No, I would not recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is nice, very quiet, and has everything we need.
I would recommend this to a friendReplacement GE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I still do not have the replacement unit! Supposed to be delivered on the 21st. Thin replacement one does not like the touchscreen feature. Must use something hard to psh the buttons.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear about the difficulties you've had with your microwave. If you have not received your replacement unit, please call 1-888-237-8289 for assistance. -Vikki@GEAppliances
- Pros mentioned:Ease of use
A great Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was so easy to learn how to operate. It was a different brand than the one I previously owned. I really am enjoying using it.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Dana, thank you for your review. We're glad to hear that you have been overall pleased with your microwave. If you have any questions or concerns about its functionality, please feel free to reach out to us on social media. -Chris@GEA
Good middle of the road microwave.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got what I was looking for. This is a good middle of the road microwave.
I would recommend this to a friend