Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Great Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Cooks throughly. Looks great with other appliances
I would recommend this to a friend - Pros mentioned:Price
Works great good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for a basic microwave works great excellent price point
I would recommend this to a friend Not enough power
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is not powerful enough I should have spent more for more power.
No, I would not recommend this to a friendnot very impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave looks nice. It heats up food. It is very loud. The light is very dim. Not very impressed with this GE item either.
No, I would not recommend this to a friendGo to PC Richard’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy cancelled my delivery date twice no apology, worst customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear your experience, we recommend calling the Best Buy team directly at 888-237-8289.
Bought May 2017, Died August, 2019
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Summary says it all. I don't expect my microwave, or any appliance, to simply quit working after two years. Since we're a retired couple and I don't cook very much, the microwave did not get heavy usage. Mostly used it to heat up frozen meals that we got from Jenny Craig. Of course the warranty is up after a year. Such shoddy manufacturing doesn't even deserve one star but I don't have the option of zero stars.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used to replace similar one, been working great, no problems
I would recommend this to a friend Have it installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We should have put our shelves up ahead of time. That way we could have had it installed by BB.
I would recommend this to a friendBasic no thrills
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does what we need it to do. Basic microwave for basic use.
I would recommend this to a friend- Pros mentioned:Overall performance
Second Time Ordering
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well and looks great. No complaints. Highly recommend.
I would recommend this to a friend Ugly Duckling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my GE Microwave in January 2017. I had to purchase this particular one because my previous Microwave was a GE and this was the one that will fit in between the cabinets. After about 2 months I noticed in the window what looked like a separation about the size of a dime. I called GE as a concern and I was told as long as it doesn't affect the performance there was nothing they will do. Now here in June this problem has grown to the size of a half dollar. I'm concerned that this could be some kind of protective film or something is slipping in between the glasses. I would have taken this thing down myself and returned it to BestBuy myself months ago but I had to pay $125 to have it installed by my contractor. Now I'm stuck with this ugly thing that anyone who comes over asks me what on earth is that? I tell them that it's the mark of GE customer service who don't care about their product. Very very disappointed!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello darylsig - thank you for reviewing your new over-the-range microwave. We are very sorry to hear that the door appears like it is separating in the glass. This is not what we would expect to hear and we apologize for your inconvenience. We recommend contacting GE Factory Service at 1-800-432-2737 to have it properly evaluated by a service technician. Thank you for providing your feedback. NANCYatGEA
Terrible Microwave - Garbage
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after about a year and half with only moderate use. Door also difficult to open. Replacing unit since warranty expired.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello MicrowaveOwner, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
it's a microwave. what did you expect?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it to microwave food. it does that pretty well
I would recommend this to a friendmade cheaply
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not nearly as nice as the one I replaced. It is very flimsy and doesn't heat as well as the old one. I would not recommend buying this and I would not keep it except that it was so difficult to get it purchased and installed that I don't want to go through the hassles again, so I will just keep it until it wears out. It seems to be made cheaply and charged expensively.
No, I would not recommend this to a friendAverage microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average hard to read the settings Nothing special about this
I would recommend this to a friendFAULTY HANDLE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave works fine...in less than a year, the handle completely breaks off. Never ever have I had a handle break off of a microwave. Totally unrepairable...and mounting screws sticking out making it dangerous.
No, I would not recommend this to a friendCheap
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap made feels like when you shut the door it’s gonna break
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for sharing your feedback regarding the materials and design of your microwave, as this will certainly help us work towards improvements in the future. We’re confident this model will continue to serve you well for years to come.
Very noisy when it’s in use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It will start disturbing noise as soon as it’s turned on.
No, I would not recommend this to a friendPoor Quality
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a well made product. I have had to have the key board replaced twice in the past and it has now gone out again in less then one year..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you bringing this to our attention. If you have already tried service we ask if you could PM/DM us on any of our social media pages and please reference this review so we may look into this further for you.
!!!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Panel needs to be lighted but otherwise is great..
I would recommend this to a friend