Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The clock literally broke 1.5 years after buying the microwave and won’t stop flashing. Contacted GE and they tried to charge over $100 to fix it. It is a piece of junk!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review. Lauren@GEAppliances
It's OK.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It'll get the job done, but the last one only lasted 4 years. Hopefully this lasts longer.
No, I would not recommend this to a friendDo not buy GE if you can avoid
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace the same one i bought 2 years ago that stopped working. Didn't want to go with GE but they were the only one who still had the finish that would match the other appliances. A microwave should last longer than 2 years.
No, I would not recommend this to a friendBlew up after 2 years. 2nd failed GE micro
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to replace 6 year old original that came with our house, but failed. Just over 2 years later, this one sparked and quit. I really hate my GE appliances.
No, I would not recommend this to a friendSecond one purchased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second one I purchased in less than two years.
I would recommend this to a friendCannot read display / keypad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy - the Key Pad has very little contrast and it is hard to read with or without the kitchen lights on... The exact same microwave this replaced had a much brighter higher contrast keypad!!!
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with over the range microwave purchase.
I would recommend this to a friend it does what we wanted it to do
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works OK but the fan sounds terrible. I called and hope to get this problem resolved
I would recommend this to a friendOK for Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and works. Buttons are a little hard to press. But hard to find a replacement in bisque. And it was inexpensive.
I would recommend this to a friend- Cons mentioned:Display
No display
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product. Problems with the display showing the cook time.
No, I would not recommend this to a friend .awful micro
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased it. Waited for myonstaller. After all the work to install something wrong with door . Purchase exported now I cant return the piece lfjunk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We hate to hear of the trouble you've had with your microwave. This certainly isn't the experience we would want for you and we apologize for any inconvenience. It is always a pleasure to help and we would be glad to assist in any way we can. Please feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
- Pros mentioned:Overall performance
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and price !!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friend Awful warehouse products!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful!! Service in the appliance section was very good. However the microwave must have been in some kind of flood, and sold anyway. The box itself was dry, but inside the plastic wrapping was soaking wet ,and the bottom of the microwave was completely corroded. When we returned it, the person sitting minding the front door laughed, and I was not amused!!!!! I returned the microwave and promptly went to Lowes! This is the 2nd time I have had trouble with an appliance I purchased from you, and I will never do so again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are sorry to hear about your experience when you purchased your GE microwave. We do hope you will reach out to us should you have any questions regarding the operation or care of your GE appliances in the future. All our best! Vikki@GEA
Good microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked good in the house that we are flipping.....
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Appliance works great the finish of slate is terrible
No, I would not recommend this to a friendUse of Mucrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave has a loud sound at the start when in use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Mine, thank you for your review. We are sincerely sorry you have not been pleased with the craftsmanship and noise level of your microwave. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We have passed your comments along to our microwave design and development team for future improvements. -Chris@GEA
Loud, hard to clean
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave is louder than the old one or replaced. The outside is hard to keep clean.
I would recommend this to a friendBrand response from GE_Answers
Posted .Hello funluvncrmnl - this is Nancy at GE. We are sorry to hear that your microwave is louder and harder to clean than your previous microwave. Normally, just wiping the microwave with a soapy wash cloth, and then rinsing and drying well is all that is necessary. The microwave may have a difference in the door noise due to a firmer spring in the door latch; this is a normal condition for the microwave. You can lift up on the latch to feel the tension. I hope this helps! Thanks for providing your feedback!
nice for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will do the job if you do just the basic microwave !!!!!
I would recommend this to a friendDisappointed!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took a chance on an open box item that was supposed to be in excellent condition but it was far from it. The brackets to install the over the range microwave were missing and the item was damaged. I returned to the store.
No, I would not recommend this to a friendOpen Box - Excellent Condition NOT so excellent!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Missing parts and I bought the EXCELLENT condition open box. I’ve called the store several times and I’m on hold for over 30 min. I waited over 45 min to speak to someone regarding a MISSING part. Then they sent me the WRONG part! At this point I’m over it! Next time I’ll just go to Lowe’s!
No, I would not recommend this to a friend