Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
basic microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed a new microwave and you had a white one perfect
I would recommend this to a friendmeh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cheap on sale for $190. It's starting to fall apart after 2 years. The wiring is going out for the underneath stove lighting. It's the wiring not the bulb.
No, I would not recommend this to a friendReplaced samed model from 2017!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, why would I buy the exact same model as I purchased in 2017 that failed so miserably? Because I did not want to re-invent the wheel. I wanted the new to fit the same footprint as the previous. I originally purchased this model (not from Best Buy) in 2017 and it failed shortly after the warranty expired. The cost to fix and install was almost as much as a new one. So if you buy this model, buy the 5 year warranty.
No, I would not recommend this to a friendGreat defroster
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave heats quickly and is much prettier than the one it replaced. I especially like the reminder it gives you to turn your food over when defrosting.
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did have a Lotta different kind of different models and I just started using GE so I believe it should be OK and I should do all the thing as microwave do
I would recommend this to a friendOops
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a gift to my Mother in law I was hoping it would have lasted . It stopped working after a month . What can I say
No, I would not recommend this to a friendGood Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product / Nice and sturdy / delivery went well. Installation took place in a timely manner. Overall process went well and staff were very professional.
I would recommend this to a friendReplacement For an Old GE Microwave that Died
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 6 months of use I had to have it repaired under warranty. This unit had the same wattage as the last but seemed to be hotter that my original..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Alaskabob - We are very sorry to hear that your unit required repair after only six months. This is certainly not something we would expect to occur. Our hope is that the unit was quickly repaired under the product warranty, and that you receive many years of good service from the microwave. Thank you for choosing GE Appliances for your cooking needs. - TREY@GEA
Product Design and human factors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Under unit light way too low. Lettering on controls way too light and hard to read. Pressure necessary to activate controls way too hard especially for older people with arthritis. It should be as easy to press as your mobile phone. Handle isn't anywhere near as comfortable to grip as the Kitchen Aid microwave. I was an industrial product designer. Give this product a very poor rating.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you reaching out and are sorry to hear that you have not been pleased with the overall design and functionality of your new microwave. We know the frustration that comes from an appliance not operating in the way we want and apologize for any frustration this has caused. We truly value your feedback and have passed it along to our microwave design and development team for future improvement and consideration. Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
Great microwave!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave! Overall great microwave gets food piping hot very fast! Just wish the light on the bottom was LED lit. But awesome product nonetheless!
I would recommend this to a friendGood replacement for a step down microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad to have a bisque replacement for my kitchen but not happy about the vent flapper that makes it sound like I have a critter in my attic when the wind blows. Wish I could have been told about that before installation.
No, I would not recommend this to a friendDoesn’t last!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It just stopped working. The microwave makes a humming noise, but does not heat anything. The repair cost is equivalent to purchasing a new one. This microwave replaced a KitchenAid microwave which lasted 25 years. My other microwave which is a GE countertop microwave is 19 years old and still going strong. Sadly, this one lasted 2.5 years, and of course it is out of warranty. Very disappointed!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're pleased to know your other GEA microwave is going strong, but awfully sorry to hear your microwave quit working. We pride ourselves on quality, so we can only imagine how disappointing this has been for you. We appreciate you bringing this to our attention and we're wishing you the best moving forward. - Guy@GEA
Zero quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheaply made. Door does not line up correctly. I already paid to have it installed above range in rent house otherwise would return it.
No, I would not recommend this to a friendExcellent value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We use it for reheating beverages and food as well as steaming vegetables. We have had this microwave for several weeks now and it is simple to operate and does a nice job. The fan works well as does the lighting. I'd buy this product again.
I would recommend this to a friendGE quality control is terrible.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got purchase home, found that box said was black, was white. Best Buy ordered a new unit with free pickup and delivery. After delivery, found was missing the bracket that bolts to the wall. Called GE, they "ordered" a replacement part, 2 weeks and still no bracket.
No, I would not recommend this to a friendDidn't even last 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very disappointed. My GE microwave shorted out this week, less than 2 years of owning it. I had the electrician out to make sure it had nothing to do with our electricity and it didn't. My previous microwave lasted over 15 years. I wish I could remember which brand it was as I won't waste my time with GE again. Beware!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello KansasMom, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Many defects
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problems started immediately. It doesn’t make sound when the timer or cooking time is over. The motor gets very loud while cooking and then goes back to normal. The screen doesn’t always display properly, certain parts of it won’t light up. We haven’t had it a year and I don’t think it will last much longer.
No, I would not recommend this to a friendBroke under two years, short warranty.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave broke within a year and a half. No longer under warranty and GE wants $120 before parts/labor to even look at it, while a new microwave on sale is $200.
No, I would not recommend this to a friendGe microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My microwave is making a strange noise, I need a phone number to ask questions.
No, I would not recommend this to a friendReview of Washing machine delivery
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was on time and well executed, answering all questions politely. Very satisfied with the delivery men. Very upbeat and friendly.
I would recommend this to a friend