Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Big disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this to replace one I had for 15 years. This one died 30 days after install. Had to call GE repair. They came and said the mother board went. They have to order it. Will be allegedly one week. Big disappointment to have a brand new microwave die. Had to buy a small counter one until this one is fixed. On another note. The fan runs whenever you use it and it is loud.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're so sorry to hear this microwave died after just 30 days when your last unit lasted 15 years and that your fan is louder than expected. After such a long time, we can imagine how disappointed you must feel, so we want you to know we're confident our technician will get you taken care of. We appreciate you bringing this to our attention and we're wishing you the best. Thank you for choosing GE Appliances. - Guy@GEA
Stay away from this one.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke almost at the one year mark, and got it fixed by the manufacturers warranty. Now we are at the 2nd year and it broke again, and now the useless extended warranty is not showing up to fix it.
No, I would not recommend this to a friendNoisy!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this microwave, and it has an incredibly loud buzzing/vibrating noise. And, I mean loud. It sounds like something is broken or damaged. The delivery box was in good condition. I installed it, myself, and it was gently and correctly installed. I bought this to replace an older microwave because it seemed to be wearing out. (Heating took more time, the inside light would only come on when the microwave started, and the light underneath was not working.) Looks like I'll have to reinstall the old one and return this one. That's a ton of work just because I made the mistake of buying this microwave.
No, I would not recommend this to a friendDUD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this microwave Purchased GE microwave July 12, 2021 From Best Buy Had a PF error message on August 13, 2021 PF stands for power failure our power did not go out and the microwave quit working We unplugged to reboot but still no luck I was hoping we would at least get a year or two out of it We installed this ourself and it is not easy Dissatisfied
No, I would not recommend this to a friend- Cons mentioned:Control panel
Can't see
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel is not backlit - can't see it Trying to return the product was a nightmare
No, I would not recommend this to a friend Still new. Solid basic unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this as an open box item. Took a little time to install as the mounts from the old GE didn't line up. But other than that, it works just fine. Nothing special, but it's a microwave. I don't need it to do backflips.
I would recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong size -for built in-should have asked for person to come and measure at home Returned
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important, and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
Ok Microwave with Basic features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is an ok microwave The clock digits are spaced closed together Making it hard to read Buttons do not light up No pre programs
I would recommend this to a friendAbsoute Junk! Do not buy GE!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage! Just had the second one of these die in 3 years. This time it died in under 11 months. Getting a hold of GE service is worse than dealing with the DMV. I wish I could give this negative stars. I will never buy a GE product again after the quality issues with this microwave and their even worse customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Rick, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Microwave Not Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, this microwave broke. It stopped working on 11/10/22. The warranty is not available, because it was good for only a year. I need to find someone to either fix it or buy another one. I would not recommend buying this brand microwave.
No, I would not recommend this to a friend- Cons mentioned:Display
GREAT MICROWAVE, IF .............................
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IF YOU USE A FLASHLIGHT TO SEE THE CONTROL NUMBERS. DISPLAY IS TOTALLY DARK. HAD TO RETURN IT.
No, I would not recommend this to a friend The whole family it happy again.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted and got a simple microwave that appears to he reliable. We only need the basic functions and this one has it.
I would recommend this to a friendGE is garbage!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave for a year and 1 month. Died while using it. I did some research and replaced the fuse still nothing. GE will not do anything for you after the year warranty. Total garbage!!! I do not recommend this microwave or brand!
No, I would not recommend this to a friendDid not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan motor never worked..right out of the box it was broken. We will not buy another GE microwave again because of this experience. Best Buy manager did accept return and was very apologetic and professional but it was a huge inconvenience for us to have to return it and we are still looking for a replacement. It will never be a GE that’s for sure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there,
We're so sorry to hear that your microwave did not work. That is certainly not the quality we expect from our products and can understand your disappointment. We'll be sure to pass this information to our product team for future developments. We're sorry to hear you leave us and do hope you'll consider us in the future. Mike@GEA
Do not purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It barely works now and it hasnt even been 8 months. It hasnt even been used daily.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Replaced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this micro and after 1.5 years it broke. Loved it until it stopped working. More expensive to fix, than to replace. Trying round two, hoping to have better luck with this one.
I would recommend this to a friendNot a good microwave.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this microwave 9 months and it already has an issue. The microwave inside gets HOT even when it hasn't been in use for hours, or days. I am trying to figure out how to get a refund/replacement but that is not easy...
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. The first six numbers on the keypad add the corresponding minutes instantly, which is a timesaver.
I would recommend this to a friend- Pros mentioned:Overall performance
Product was damaged in shipping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was damaged during shipping. For the product itself so far it’s works.
I would recommend this to a friend Only worked for two years...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has stopped working after a little over two years. Before that, the stove light half worked and cut off randomly. I know appliances don't last like they used to, but I expected to get more than two years out of it. What a disappointment...
No, I would not recommend this to a friend