Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Microwave Installation Is Lacking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the microwave on May 10, 2020 and picked it up at the store. I requested installation and on the day I was to meet at the store to schedule an installation date, the appointment was cancelled. Went to the store and was told to call the Geek Squad to set an installation date. I did. It was scheduled for June. No one called or came. So On June 30, 2020 I have an unopened microwave sitting on the kitchen floor.
No, I would not recommend this to a friendOpen box is really smash and dent, damaged produc.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy open box. Bought a supposed "like new", open box microwave. Found out after installation was started that the bottom was smashed like a soda can. This GE microwave is made of paper thin sheet metal. Huge hassle to save 50 dollars. Wasn't worth it.
No, I would not recommend this to a friendNot as good as I thought.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave went out 2 months 6 days after purchase. of course the warranty was for 1 year. I was very disappointed that I have to pay 109.00 plus parts and labor to have it repaired. Says it was made in 2020 amazing to me it broke down in 2021. I thought GE was a good brand. : )
No, I would not recommend this to a friendButtons Not Actually Functional
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defrost settings burns food instead. May not actually have defrost functionality. Many of the buttons on the microwave don't actually work.
No, I would not recommend this to a friendDOA (Dead/dented on arrival)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was smashed in and broken. They dont carry a lot of inventory so they coildnt replace. Just save yourself time and buy from lowes.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. To best address your delivery concern, please contact the Best Buy customer service team!
After 7 months, it quit heating.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have only had this product for 7 months and it has stopped heating. Have tried everything and now it’s too late to return. We paid more than $300 for it and now it’s $233
No, I would not recommend this to a friend- Pros mentioned:Size
I luv it, I'd buy it again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.See above i luv it I'd buy it again Nothing more to say.
I would recommend this to a friend Died After 2 Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave completely died...right after the 2-year mark. So, we basically paid $200/year to use this piece of junk. What a waste of money. We will never buy a GE product again.
No, I would not recommend this to a friendNot great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a microwave. Very hard to install. This brand was not reliable but this was the only one that fit our spot.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you were not pleased with the reliability of your new microwave or its ease of installation. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Lasted 2 years.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted two years and stopped heating up. Such a dissapointment.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you taking the time to provide feedback and we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers, and a copy of your review. -Vikki@GEAppliances
Over range microwave.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for what I need. Easy and lighting is good. Fan is a little loud.
I would recommend this to a friendNot so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this because the same microwave at work was very quite, however this one is not; disappointing.
No, I would not recommend this to a friendDoes not work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave does not work. Comes on for 5 seconds shuts off. Bought this 7/23 because we were redoing kitchen cabinets. Cabinets were delayed 1.5 weeks. Put microwave up on 18th doesn't work.store won't let us exchange have to have geek squad come and look at.
No, I would not recommend this to a friendFailed product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was the second microwave I bought. Stopped working after 6 months and GE had to replace a part as it was manufacturer issue. Failed againg after couple of months and had to switch to a different brand.
No, I would not recommend this to a friendDoor opening
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In spite of assurances that the door opening is zero clearance meaning one could open the microwave door 90 degrees out when mounted hugging the kitchen cabinet's side this could not be done. The unit was taken back by installers. Very disappointed. 60 days of waiting!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to let us know what has happened. We're terribly sorry for the poor experience and understand how annoying this must have been due to the misinformation. The minimum distance from door hinge side to adjacent wall should equal 1/2 an inch with this microwave. We appreciate you choosing GE Appliances for your home. -Gina@GEA
Exact replacement
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but the handle just broke on it so I'm looking for a replacement handle
No, I would not recommend this to a friendnot worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.your people could'nt even hook up 2 washers right i had too call someone else plus after i took the stuf your phones are turned off so now i tell people go somewhere that will answer the phone arlington texas 76017
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry you experienced installation issues. This would be troublesome, we know. Please feel free to reach out to us directly if you have any questions or concerns moving forward. You can connect with us through email on our website anytime or call us at 1-800-626-2005 Monday through Friday 8 a.m. to 8 p.m. ET or 8 a.m. to 7 p.m. ET on Saturdays (we're closed on Sunday). All the best, Kelsey@GEA
GE Warrenty NO GOOD!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE mnfg warranty! Magnetometer went out, and GE warranty will have someone CALL me 12 days from the original contact!
No, I would not recommend this to a friend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant review, best buy was unable to deliver product in a reasonable time! Canceled order and went different store for help. I have bought appliances twice at best but and had very poor service
No, I would not recommend this to a friendThe microwave was good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They came late when one of the guys came he did not have a blanket to put on my stove left sawdust on the stove did not clean it up
I would recommend this to a friend