Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Frustrated
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this GE microwave to replace by existing GE space maker microwave (this one was recommended by GE). Guess what non of the screws matched So needed to place new base board and drill new holes on top Should have bought a cheaper one and it probably would have matched the holes
No, I would not recommend this to a friendWORST MICROWAVE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave about a year ago and has broken three times already. Just FYI, my previous brand was working without any issue for 11 years. I have service protection plan and getting it fixed is a headache.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're terribly sorry to hear that your microwave has been giving you so much trouble and know how aggravating that is. Your feedback is important to us and we'll make sure this is shared with the development team. If you haven't done so, you can schedule a service appointment by calling 1-800-432-2737. Stay safe. Mike@GEA
produce came in three weeks too late
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered item and when I was to pick up I was notified that it would be three weeks before I could get the product
No, I would not recommend this to a friendShanti Singhi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the product and prompt service. It pays to be a totaltech member.
I would recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I already did this Survey with your company. Why am I getting another? Does anyone in this company know what is going on ?This is the most unorganized store I ever did business with. I can tell you I will never patronize Your store again.
No, I would not recommend this to a friendGood over the range microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this in my rental house. It was a pain to install, no fault of the product, but because of existing venting. Works great
I would recommend this to a friendGreat microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. My old unit was 21 years old. I know this will last that long.
I would recommend this to a friend2nd microwave of this type
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought 2 of these microwaves only for the fact that I knew this model would fit in the area that it was mounted but after about a year and a half to 2 years it will short out and stop working. Dont waste your money unless you enjoy spending $200 every year and a half or so on a new microwave.
No, I would not recommend this to a friendNot the old GE quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If this oven is on more than three minutes it starts to make a groaning, buzzing sound. From decades in IT and around electronics this sounds like bad caps or power supply in a unit that is only a month old. Not happy and I wish I'd bought another brand. We'll see if I can get a replacement or repair.
No, I would not recommend this to a friendHorrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, microwave was missing bracket and screws, installation was scheduled 3-4 times, brackets were never delivered, finally ended up returning back to best buy. Worse customer service experience as these department don't talk to each other
No, I would not recommend this to a friendGreat while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get extended warranty, mine started tripping my circuit breaker after a year and a month, just missed the 1 year warranty mark.
No, I would not recommend this to a friendBroke after 15 months only. Not recommended.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 14 months of use. So disappointed. It was working fine then suddenly after 14 months . Then vent turned on by itself touch pad not working and it microwave is very hot without any use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out with your review. We are so sorry to hear that your microwave has stopped operating properly so soon into its lifespan. Your frustration with this is understood and something we would love to look into further as this is not the ownership experience we strive so hard for. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA
Over range microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons a little hard to push but over all good value for the money.
I would recommend this to a friendBroken Heating
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after less than a year.. heating stopped.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit has quit working and can understand your disappointment as this is not what we would normally expect from our units. We would suggest taking advantage of your warranty and reaching out to our service team for an appointment. You can reach them at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We are confident they will be able to help properly diagnose the issue.
Open box items scam
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is selling used items brought in through trade and advertising them as open box items , when the product never even came from their store
No, I would not recommend this to a friendDO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolute junk. I knew taking it out of the box it was flimsy and cheap. It died in 90 days. GE support makes repairs beyond difficult to the point you just throw it out and buy something else that's NOT GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're so sorry to hear that your microwave died after just 90 days. We'd never want this for any of our consumers so we can only imagine the level of disappointment you felt. If you're still needing it repaired, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're wishing you the best and we appreciate you reaching out to us. - Guy@GEA
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats food so much faster than my old microwave, easy to keep clean.
I would recommend this to a friendEnjoyed Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed this microwave. It has really satisfied my needs.
I would recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating after about 15 months of owning very disappointed
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The time display is too small and close together, very difficult to read time. Also I saw a print of this and the numbers were green, which is the color I want. They are blinding white on the one I got.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thank you for taking the time to reach out to us - we hate to hear you're not satisfied with your microwave. This model's clock display is not designed to have a space between the numbers and colon, so the numbers are indeed closer together than with some other models. Regarding the color, the pictures on our GE website show the model with both a white light display and green light display; we regret that you didn't receive the color you were wanting, and are dissatisfied with the microwave's display. Your feedback will certainly be sent to our Microwave Design team for future review; we appreciate you sharing your insight, as we always want to be aware of our consumers' concerns. If you have any other concerns or questions, we're glad to help. -Sarah@GEA