Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Doesnt work after 7 month
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was using my microwave and it turned off without warning. Check breaker and power to the outlet everything is fine.
No, I would not recommend this to a friendLm
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor quality. Fan making loud noise with vibration.
No, I would not recommend this to a friendOk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just ok. You have to put the kitchen lights in just to read what to press! In the daytime.
No, I would not recommend this to a friend- Cons mentioned:Keypad
keypad not working after two months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.junk product, keypad is not responding after just two months.
No, I would not recommend this to a friend Only lasted two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave two years and it just started tripping the circuit every time I use it. It would be $200 to repair when the microwave only cost me $200 to purchase. I will be buying a new microwave and it will not be GE.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 42 days, called for a repair, going to be 5 or 6 days before they can schedule someone to come over to look at it, meanwhile I have purchased a counter top microwave, until they can fix or repair it, so 8 am out another 62 dollars
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're so sorry to hear that your microwave stopped working and definitely understand how much of a pain that is. We're glad to know you took advantage of your warranty to schedule service. We'll be sure to share this information with the development team. Stay well! Mike@GEA
This product is unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a little over a year ago. It already broke. It keeps tripping the breaker and now it just completely stopped working. I replaced this one with an old one that lasted 15 years! Whatever happened to good reliable products??
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Wendy - thank you for reviewing your microwave. We are very sorry to hear that it stopped working. If it is just at a year old, please email us using our "Contact Us" page on our website. We may be able to offer additional trouble-shooting assistance. Thank you for providing your feedback. NANCYatGEA
Didn't Last a year...
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this as a Christmas gift for a family member and the unit was shorting out by Thanksgiving the next year. Not impressed by the durability of this unit and had to replace it with something else.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're sorry to hear about your unit malfunctioning so soon! We appreciate you taking the time to write your review and we’re glad you have reached out to us. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number, and the model and serial numbers for your appliance. We will keep an eye out for your reply. Thanks very much. -Michael
I don't know if this item is a faulty product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only thing lighted on the screen is the TIME. Although the control is working but, there is no light on the control. in other word, you have to use a light to used this unit if you have a bad eye sight.
No, I would not recommend this to a friendCrap
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working after 3 weeks. Best Buy sent me to manufacture who gave me a whole new level of the run around. Still find it hard to believe all of this nonsense over a microwave.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivered and installed in a professional manner. Looks great
I would recommend this to a friendBroken after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mine is barely over 2 years old and it's already toast. Buy it if you want, but might want to get the warranty.
No, I would not recommend this to a friendBroke too soon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It worked well for almost two whole weeks, then died
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for connecting with us! We’re so sorry to hear that your microwave stopped working! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this microwave has caused you. We highly recommend taking advantage of your warranty by scheduling service with a GEA technician. You can schedule service by calling 1-800-GECares (1-800-432-2737). We hope this helps, and we look forward to hearing from you. All the best – Matthew@GEA
Received wrong microwave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I picked up over the range microwave at curbside on Sunday. Went to install it last night only to find out that the customer care manager had loaded a black colored microwave instead of the white one that I ordered. Now I have to drive out to Virginia Beach location to exchange it because the Greenbrier store does not have any in stock at the moment.
No, I would not recommend this to a friendPurchased 5/2018. Dead 12/2020.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had 3 GE 1.6cu microwaves over the past 20 years. The first lasted 10 years. The second lasted 7.5 years. This one only lasted 2.5 years and died yesterday. Not a great quality trend. Looking for a fourth replacement. Not sure if another GE is in my future.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello charliebrownmevlucyge, thank you for your review. We are sincerely sorry your microwave did not last longer than this. This is certainly not something we would expect to hear! We can certainly understand how that would be frustrating. We would love to look into this further for you. Please reach out to us via the “Contact Us” link on our website and we will be happy to assist you further! -Chris@GEA
Alright Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good for a rental house but not for your house - buttons are weak and not many options.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello dreamwalker, thank you for your review. We are sincerely sorry you have not been pleased with the buttons or features and functionality of your microwave. We would love to hear from you about how we can make your experience with our products better. Please feel free to reach out to us via the “Contact Us” link on our website. Thanks for choosing GE Appliances! -Chris@GEA
Eileen morgan
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice guys very coolperative Couldn’t be more pleasedeileen
I would recommend this to a friendOdd size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not work for my replacement because of size--depth. Retired to store and ordered a different one with help from store worker.
No, I would not recommend this to a friendHas broken 3 times in 2.5 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have now had this microwave in our home for a little over 2 years, and it has broken 3 times. The fuses have gone out, and it trips the breaker and dies when we try to use it. So far, I've been disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello txgal - Thank you for taking the time to share your experience. This is disappointing to hear and hope you have reached out for help. If not, please call 1-800-432-2737 to schedule service. It would be a pleasure to look into the issue for you. Hope to hear from you soon. - John@GEAppliances
Basic Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Standard functions - keypad has no back light, very hard to see keypad functions in low light
No, I would not recommend this to a friend