Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Microwave stopped heating food after 2 years.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this in late 2021 and we are now 1/9/23 and the microwave will not heat anything. Do not recommend.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are still waiting for the delivery of the microwave.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We know having to wait for your new microwave to be delivered may be frustrating. If you'd like to reach out to Best Buy's customer service about your delivery, they can be reached at 1 (888) 237-8289. -Sarah@GEAppliances
Works well but not for long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit to replace the same model that was less than three years old. The unit prior to that had lasted 20 years and was only replaced with a GE because the color didn't match the new range that went in three years ago. Why would I buy another if they don't last but a couple of years? Because the local stores do not stock but a select few microwaves that they sell and instead you have to pay a large amount to have it shipped to you. This one was one of the few in stock so I bought it and installed it myself, reusing the old bracket from the dead GE it was replacing. This is a stop-gap purchase and in two years, if it lasts that long, I will order a nicer and hopefully better made unit from Amazon with free shipping and install it myself.
No, I would not recommend this to a friendgood microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave seems to be a good one. I would like the interior to be a bit larger. It looks nice too.
I would recommend this to a friendTo noisy when door shuts and while running
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To nosy when u shut the door and when it o running
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first unit purchased was broken within the first the first week. My tenant had to wait over a week to get the new one and have it installed. I’ll chalk this up to bad luck. Best Buy sales people have been terrific. Ultimate professionals.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi Mick, thanks for your review. We're sorry to hear about the issues that your tenant had with their microwave, we can understand how that would be frustrating. We hope that all is well now and that they're enjoying their microwave! If they or you have any questions or concerns about any of our appliances, feel free to send us an email or reach out to us on social media. All the best. -Michael@GEA
Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the microwave if it was white, but I am 78 years old and can not see the controls. I am so sorry that I did not buy the white one instead of stainless. I am going to try to sell it and get the white one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave this review of your microwave. We're sorry you're unable to see the controls and understand your concern. We'll be sure to pass your feedback along to our design team for consideration in future products. We appreciate your choice to have GE Appliances in your home. -Gina@GEA
Microwave stopped working after 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave was great for the first 2 years. Then it started blowing our circuit breakers every time it was used. The light and the fan still work but the microwave will not run. Would recommend purchasing a different microwave.
No, I would not recommend this to a friendnot great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the unit is very loud sound like it,s going to blow up
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks so much for taking the time to reach out to us with your review and hate to hear that your your microwave is making a loud noise and know how frustrating this is. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA
Broke in less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avoid this microwave. All audio signals stopped working in less than a year and best buy will not back the product.
No, I would not recommend this to a friendCheap Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't last 2.5 years. The alert noise went out then finally the whole thing died. Doesn't heat at all. Won't buy again.
No, I would not recommend this to a friendShoots air out while heating food
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave shoots out air when you heat your food! And it makes a loud noise it’s annoying! I don’t recommend this microwave
No, I would not recommend this to a friendA
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind of disappointed. Very noisy and the turn hable is not very good.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, Cocorica - Thanks for the review. We're sorry to hear of your disappointment with your microwave as this isn't the experience we would want for you. We would be glad to assist in any way we can. Please feel free to message us on social media or at the "Contact Us" link on our website. In your message be sure to include your name and the model/serial numbers. We hope to hear from you! -Mikayla@GEA
microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fan is super noisy when its on. The buttons require a firm push.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks so much for the review. Your feedback is very important to us and we take your comments seriously. Please know that we'll be sure to share your comments with our engineering team. Feel free to reach out to us at the "Contact Us" link on our website. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
Not pleased at all...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed in this microwave. I just bought it one month ago, and now, it doesn't work. It completely shut off when I was defrosting food. I am very aggravated.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there - Thanks for taking the time to write a review. We hate to hear that your microwave isn't working properly and are surprised this would happen after one month. This isn't something we would expect and we do apologize for your inconvenience. We suggest disconnecting power for 2-3 minutes to reset the internal electronics. If the above doesn't resolve the issue, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online on our website. We hope this helps. All the best! -Mikayla@GEA
GE worst service
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 mth-stopped heating. GE svc is bad.3 mth not fix
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We regret to hear this and encourage you to reach out to us (GE Appliances) via private message on Facebook, X, or Instagram so that we may learn more about your situation. Make sure to include your full model and serial numbers, any service confirmation or case numbers you have, along with a copy of this review.
Bad investment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well lasted about 6 weeks and died so no don’t buy this and no refund either bad move on my part all the way around
No, I would not recommend this to a friendDisappointing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted about 1 1/2 years before a fuse blew. Kept tripping the circuit breaker. The microwave has its own dedicated breaker. If you buy this get the extended warranty. Very disappointing.
No, I would not recommend this to a friendPiece of junk!!!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last 8 months. Now I have to wait for someone to compensate us immediately.
No, I would not recommend this to a frienddaughter likes her laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.made purchase. No idea why during time of payment our points could not be applied to our account. Had to do thru hassle to get them put on our account. Our sales associate seemed rushed and felt like he just wanted to get us out of there and make his sale. This was for the laptop we purchased.
I would recommend this to a friend