Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Don't Heat
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got a problem heating after the first month, got fixed by GE but after another month keep having the same issue.
No, I would not recommend this to a friendTurntable makes a loud racket
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My new GE microwave has plenty of wattage power however the turntable makes a terrible loud racket. The wheels under the glass turntable do not spin properly.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi, thanks for reaching out. We did want to say that, while the turntable is turning, it is normal for the tray to hesitate, jerk, drag, or pause. If you have questions about the normal characteristics for a microwave, an article on our website titled NORMAL OPERATIONAL CHARACTERISTICS FOR A MICROWAVE may be able to help. If you're still having issues, we'd recommend that you take advantage of your warranty as seen on page 19 of your Use and Care manual, here: https://files.bbystatic.com/0pksMLb6d99gAn8TNKKZqw%3D%3D/Owners%2BManual%2BJVM3160DFBB.pdf - We do hope this is helpful. All the best. -Michael@GEA
This unit died after only 14 months!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The magnetron flashed and popped after only 14 months. NOW THE UNIT IS DEAD. WHAT A LEMON! Luckily my credit card doubles the manufacture's one-year warranty.
No, I would not recommend this to a friendOnly lasted 9 months!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 9 months and currently trying to get it replaced under warranty. GE brand??
No, I would not recommend this to a friendPoor products & worse service & customer care!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality like most Best Buy products & service, which is non existant!
No, I would not recommend this to a friendDo not purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave completely stopped working 1 month after installation.
No, I would not recommend this to a friendNoisy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When the microwave is in use it turns the fan on. Super unnecessary. And you cant turn it off.
No, I would not recommend this to a friendLasted 18 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had high hopes for this microwave after researching and looking at reviews. Paid Best Buy to install it and after 18 months, it just stopped working. Will not purchase another GE appliance again!
No, I would not recommend this to a friendI would rate it a zero if possible.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely terrible microwave. We have had it less than a year and it has broken 3 times. Do not waste your time or money.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We hate to hear that your microwave has required three service appointments so soon into its lifespan and know how frustrating this. This is not the experience we want for you. We truly value your feedback and have passed it along to our microwave design and development team for future improvement and consideration. Please feel free to contact us any time with questions you may have as we are always here to help. -Chris@GEA
Failed after 17 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave stopped working after only 17 months.
No, I would not recommend this to a friendGood for small kitchen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good for kitchen who Cook's regular.. exhaust works great
I would recommend this to a friendIn a span of 1 year it broke down twice.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In a span of 1 year it broke down twice. Cannot use it everytime I'm using my circuit breaker keep on tripping off. Same problem it happend in the beginning of this year and then this month (oct 2019).
No, I would not recommend this to a friendVery poor, would give zero stars if possible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 yr. in the unit stopped working. Had door switch replaced,unit worked for 8 months then died altogether. Not a big expense to replace but the time and effort involved with the install are substantial. Stay away from this one.
No, I would not recommend this to a friendI got to use it once before it broke
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working within the first few days. I have to wait a month for the new one to come and get swapped out. I expected more from GE.
No, I would not recommend this to a friendSame model, different mounting template.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the same model as what I already had. Mounting template has screws in different places. Huge bummer.
I would recommend this to a friendnever works properly
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.nonstop problems ever since i bought this, the heating is on and off, and the person came to fix it but its still not working
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're truly sorry to hear of your issues with your microwave. It is so frustrating when an appliance doesn't perform as it should, and we regret the inconvenience this has caused you. We'd like to help. Please reach out to us on social media so we can assist you further in this matter. This is not the consumer experience we want for you, and we look forward to working with you to find a resolution. Best regards. -Kacie@GEA
Great over stove microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fit perfectly over my stove. It was a replacement for old microwave.
I would recommend this to a friendMicrowave blew fuse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the microwave 3 weeks when it blew an internal fuse
No, I would not recommend this to a friendOnly lasted 1 year & 6 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good microwave while it lasted, which was only 1 yr 6 months. I sure thought GE was better then this, I had to purchase another one but you best believe it wont be a GE
No, I would not recommend this to a friendGE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 weeks of no problems it died while making diner. We 4 potatoes to cook and it stopped. Never worked again. I replaced it with a whirlpoole.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we couldn't be more sorry to hear your microwave quit working after just 3 weeks. We would never expect this for our consumers so we can only imagine the let down this was for you, especially since you were preparing dinner at the time. With that said, we appreciate you bringing this to our attention so that we can look into making sure this doesn't happen again and we're wishing you the best. - Guy@GEA