Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Less than 2 years and it stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 2 years and it stopped working. The unit is getting power but not heating up.
No, I would not recommend this to a friendMrs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave plate will not spin sometimes cause food not to cook.
No, I would not recommend this to a friendShowed up damaged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Could not use it as it showed up. It was damaged when it was made but it was packaged and shipped anyway. The box was not damaged and nothing inside was damaged to it had to have been bent up when it was put in the box.
No, I would not recommend this to a friendTerrible installation Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible service for installation. Appointment canceled twice. Rescheduled again and they never showed up and not even a phone call.
No, I would not recommend this to a friendBig disappointment
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yesterday it’s stoped working ((( 7 months after purchase … microwave for $300 insane … so disappointed… don’t waist your money
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We’re so sorry your microwave has stopped working after only 7 months of use. We’d like to take a closer look into this as we know how inconvenient it is to be without your unit. Please reach us via social media, or website, or by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We look forward to resolving this for you. -Gina@GEA
poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only bought it because it fit the built-in space. Door is tough to open and very noisy. Frequently trips circuit breaker.
No, I would not recommend this to a friendI will not recommend this particular model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes longer to heat. I will need to buy a different one that heats in less time.
No, I would not recommend this to a friendTrash Microwave
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful microwave. Stopped working 1 day after Best Buy 15 day return policy. GE customer service is brutal.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Bestbuycustomer, thank you for your review. We are sincerely sorry your microwave is not operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
less than 2 months and quit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We haven't even had this for two months and it has already completely quit working. It is past the return date now. I would not recommend!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reaching out to us, though we truly hate to hear your microwave is not working after less than two months. We know that would be frustrating, and would recommend taking advantage of the limited manufacturer's warranty that lasts for the first year by contacting our service department at 1-800-432-2737. Information on your warranty is on page 20 of the manual. There are also troubleshooting steps in the manual as well, and you may want to check the circuit breaker and fuses to make sure enough power is reaching the unit. Disconnecting the unit from power for a couple minutes, then connecting again, also may help - this resets the electrical components. Your feedback will be sent to our Design team for review, and we appreciate your insights. We are happy to help with any other questions or concerns. -Sarah@GEA
Working well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product, and a must upgrade from older version
I would recommend this to a friendPoor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t do the work very poorly and lazy. I’m not gonna buy there any
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was a disaster. It took 2 appointments. First was a no show no call second was 6 hours late.
I would recommend this to a friendTrips the Breaker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave broke in 8 months. Tripped the breaker. Got it fixed (replaced 2 internal switches) but it broke again a few days later. Don’t waste your money or time on this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello codeblue808 - thank you for providing a review of your microwave. We are sorry to hear of the difficulty you have experienced with regard to the unit tripping the breaker. This is not what we would expect to hear. We recommend to continue to work with our GE Factory Service Team at 1-800-432-2737 to complete the repair. We realize this is inconvenient and we appreciate you working with us. Thank you for providing your feedback. NANCYatGEA
A BIG NO
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.didn't even last a year. DON'T DO BUY IT LITERALLY WORTHLESS!
No, I would not recommend this to a friendStopped working
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had it for almost a year and a half and it’s stopped heating up.
No, I would not recommend this to a friendstart blowing up the fuse
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It blew up fuse every two weeks, don't know what's wrong. previous GE microwave last 12 years and this one barely 3 years.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It only lasted 3 days and then the microwave died completely.
No, I would not recommend this to a friendReviews
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed at all. This is my 2nd GE microwave and same issue. It’s makes loud noise and then the end. Not impressed!!!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your new microwave is making a loud noise during the end of use. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Works well for 2 years then blues fuses.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Started blowing blowing fuses at exactly 2 years. Planned 0bsolescence with Chines made products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for taking the time to provide feedback on your microwave. It is disappointing and unexpected to hear about the fuse in your microwave and we know this must be aggravating. Please know that it is our top priority to offer the best possible appliances along with top notch service. To have a technician diagnose the issue, call 1-800-432-2737 for scheduling service. Thanks so much. - John@GEAppliances
poor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted exactly 2 years. The fuse went off or something. Again need to buy a new one and have someone install it as it's over the range :(
No, I would not recommend this to a friend