Customer Ratings & Reviews

Hi there - Thanks so much for the review. We're sorry to hear that your microwave isn't working properly and that the parts needed are delayed. We apologize for any inconvenience and we would be glad to assist in any way we can. Please feel free to send us a message on social media or at the "Contact Us" link on our website. In your message, please include your name, email, phone number, address, and the model/serial numbers. We hope to hear from you! -Mikayla@GEA

Hello – Thank you for connecting with us! We’re so sorry to hear that your microwave stopped working! This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Because of this, we're confident that our technician can get you taken care of; therefore, we recommend scheduling service. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). Thank you for being the best part of GE Appliances; we look forward to hearing from you. Wishing you well – Matthew@GEA

Hello Valued Consumer - thank you for providing a review of your new over-the-range microwave. This is a nice model with 1,000 watts. It should not be slow to heat your food. The turntable is 13.5" round. Most of our over-the-range microwaves are this size. We recommend trying the microwave performance test: 1) Place a glass bowl (preferably a 2qt. Pyrex measuring bowl) with 1qt. of water in the center of the microwave cavity. The water must be 59-75 degrees Fahrenheit (15-24 degrees Celsius); 2) Heat the water for exactly 2 minutes 30 seconds on High (this is the default setting); 3) A temperature rise in the range of 28-40 degrees Fahrenheit (15-22 degrees Celsius) indicates that the oven is cooking properly. If not, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. Thanks for choosing GE Appliances and for providing your feedback! NANCYatGE

Hello Thanks, thank you for your review. We hate to hear that you have not been pleased with the design and quality of your new microwave. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA

Hi Chris - Thank you for your feedback. Your suggestion for improvement with the microwave design by adding backlighting is appreciated. As we always strive to improve our products for our customers and reviews like this will be helpful for the development of our appliances. Thanks for choosing GE Appliances! - John@GEAppliances

Hi there - Thanks for sharing your feedback. We hate to hear that your microwave is no longer working. This certainly isn't something we would expect to happen after a few years. We apologize for your inconvenience and hope that we can regain your trust in the future. All the best. -Mikayla@GEA

Hello there, we're sorry your new microwave is louder than expected. We never want to see this from our consumers so we can see how this would be annoying for you. This is valuable feedback that we'll be sure to share with our team and we're wishing you the best. Thank you for reaching out to us. - Guy@GEA

Hello, thank you for your review. We are sincerely sorry that your microwave is not operating properly after only three months and despite the repairs you have attempted. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. We hope this helps! -Chris@GEA