Customer Ratings & Reviews

Hello Jonathan58080101010, thank you for your review. We are very sorry that your microwave stopped performing properly. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA

Hello there, we're so sorry to hear that the handle broke off your microwave. This is never want we expect for our consumers so we can expect how aggravating this was for you. We want to tell you how much we appreciate you letting us know so that we can work to prevent this from happening again. We also wanted to let you know pricing can be dependent on several factors. The economic elements include distribution, warehousing, and marketing costs, which account for a portion of the selling price of the part. Other factors like usability (cosmetic vs. functional) and availability also contribute to pricing. Unfortunately, in some cases, purchasing replacement parts can be less cost effective than replacing the appliance, especially with older appliance or small appliances like microwaves. We're wishing you the best and we hope to keep you in our GE Appliances family. - Guy@GEA

Hello- We are so sorry to hear your microwave stopped working so soon after purchase. This is not the ownership experience we want for you and your family. If you haven't called yet, we recommend taking advantage of your warranty by calling GE Consumer Service at 1-800-432-2737. We apologize for your inconvenience and hope this is resolved for you soon. Joyce@GEA

Hi KXC4, thanks for your review. We're sorry to hear that your unit malfunctioned. We understand how frustrating that must be. If you still have your unit and are still having issues with the unit operating, take a look at the following information to see if it helps: - If the control panel lights up and you hear the beeping sound when you press the buttons, but the oven does not turn on when you touch start, check to be certain that the door is securely closed. If a dish touches the door when the door seems closed, it actually may not be firmly closed. Unless the door is closed to engage the safety interlocks, the microwave energy cannot come into the oven. If the microwave still does not work, you can try to unplug it for 30-minutes and try the above again. Otherwise, service may be required. If you have other questions or concerns, you're always free to send us an email or reach out to us via social media. Stay safe. -Michael@GEA

Hello, Thanks for the review! We appreciate you choosing GE Appliances. We're sorry to hear about the issues you're having with your model, and we know how frustrating this must be. We strongly suggest contacting the retailer and taking full advantage of your warranty. If there are any further questions let us know. Thank you for your time and have a great day! -Sylvia@GEA

Hi there, NaNa - We hate to hear of the trouble that you've had with both of your microwaves and are surprised this would happen twice. It's always a pleasure to help and we would be glad to assist in any way we can. Please feel free to message us on social media or at the "Contact Us" link on our website. In your message be sure to include your name, email, phone number, address, and the model/serial numbers. We hope to hear from you! -Mikayla@GEA