Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- |
- SKU:
- 4916905
Customer reviews
Rating 4.4 out of 5 stars with 9048 reviews
(9,048 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave and not too hard to install. Very easy to use.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black
I would recommend this to a friendRated 5 out of 5 stars
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great so far. Looks great. Love it! Delivery was great
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
An hour to install, should have been 5 minutes.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced an apparently identical unit with this one. Mounting bracket looks the same except 2 of the tabs are 1/4 inch wider. A quarter inch. Ok, no big deal I'll just swap out the bracket, but guess what? The holes don't match up with the old one, by about 1/4 inch. So down to the workshop for the right size drill bit for the lag bolts. Ok, let's pop this baby up there, and .... the top screw holes don't match the old ones by an inch. One inch. Had to drill another hole in the cabinet floor an inch away from the old one. There is absolutely no reason for these minor dimensional changes. Why redesign a perfectly good bracket?? I guess summer interns need something to do... Was going to give three stars, but then I cut my hand on a sharp edge on that spiffy new bracket.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, Thanks for offering us your feedback. Please know that we welcome it and take it very seriously. Your comments will definitely be taken into further consideration! If you ever need anything in the future, please feel free to reach back out. Thanks! -HannahGEA
Rated 4 out of 5 stars
GE Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. Is a little noisy when it is on. I am getting used to it.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque
I would recommend this to a friendBrand response from GE Answers
Posted .We appreciate you reviewing this microwave. Our microwave team will be glad to receive this feedback from you. It is not uncommon for some noise to radiate during operation. Happy Holidays and enjoy during the upcoming season. Geoff@GEA
Rated 5 out of 5 stars
All You Need!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just what we were looking for and a perfect match for our other kitchen appliances.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Black
I would recommend this to a friendRated 5 out of 5 stars
Stainless steel microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave runs quiet heats food well. Would buy again
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 4 out of 5 stars
Easy installation - large inside
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has a ton of room inside. The cooking features are great for fast cooking
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friendRated 4 out of 5 stars
Nice Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice features just a bit too loud. Reasonable quality
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friend- Cons mentioned:Keypad
Rated 1 out of 5 stars
Nice but! Take notice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave works great and takes some practice to use. However! Note: The keypad does NOT have a light behind the pad. Therefore you can NOT use it at night WITHOUT turning on the kitchen lights. Had i had known this! I would not have purchased the item. As you know , products on the showroom are not plugged in and unless asked, the salespeople will not know anything different. Upon discussion with customer service, I was advised i should have NOT purchased a "low end" product. Wonderful reassurance wouldn't you say?
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friend Rated 4 out of 5 stars
hood vent micro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked as designed, looks great, perfect style for the new kitchen.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - White
I would recommend this to a friendRated 5 out of 5 stars
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far it’s a good microwave and I haven’t had any issues .
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Faulty Connection Nuts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The mounting system on this model is extremely flawed and dangerous. The nuts within the head of this unit are on a movable hinge. The contraption will detach and fall in the unit during installation while inserting the bolts.These should have a fixed female unit like the older model that preceeded this one. While installing two of these microwaves, one of these hinges have came off. I don't want to continue making trips to Best Buy returning as this will probably happen a third time. GE should really consider discontinuing these fasteners and go to a more stable and fixed connection. Currently my microwave is only secured by one bolt as the hinge has fallen inside where it remains. Hopefully the technician can recity this issue within warranty. I would not recommend this unit.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friendRated 5 out of 5 stars
GE microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. Very similar to the last one I had
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Bisque
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 1 out of 5 stars
Mrs.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Design and ease of use are great but it stopped working after 28 months.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, we're pleased to see you found this microwave to be so easy to use but sorry it stopped working after 28 months. We can imagine your surprise as we'd never expect this for our consumers. If you'd like to message us on social media with more details, we'd be happy to see if there's anything else we can help with. - Guy@GEA
- Cons mentioned:Door
Rated 1 out of 5 stars
GE over the range microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product. Our first one lasted 2-3 years before power went out. GE did not care. We then bought another and it lasted for another 3 years where the microwave caught fire inside from heating a "microwavable" bag of popcorn. Another ongoing issue is that the coating handle of the door started to strip. Poorly made product. GE customer service says since it is out of warranty they cannot help or provide any support.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Slate
No, I would not recommend this to a friend Rated 2 out of 5 stars
Replacement Parts too Expensive!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this microwave. However the handle broke off. And for the replacement parts ( handle and two brackets ) it is well over the purchase price. I will have to look for a different brand.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear about the difficulty you had with your microwave. If you still have the unit, we encourage you to send us (GE Appliances) a private message on one of our social channels (Facebook, Instagram) with your contact information, model and serial numbers and a copy of your review so we can research your situation. -Vikki@GEAppliances
Rated 5 out of 5 stars
Easy to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient nice looking product. Easy to clean cooks evenly
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
I would recommend this to a friendRated 2 out of 5 stars
Would Not Buy Again!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not buy again! Door often gets stuck, whereas you must slam the door for it to work properly.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Rated 2 out of 5 stars
Didnt last 2 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gave 2 star because i like how looks and performance. The Durability is not good. 2 months later the turning table is making noise.I check to see if there was anything but its clean.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friend Rated 3 out of 5 stars
re(fuse) and lose
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started blowing fuses after 18 mos; replaced fuses but it’s a known issue with the door plate. Was fine while it worked but certainly not nearly long enough—shouldn’t need to do any repairs on a new appliance product so soon.
This review is from GE - 1.6 Cu. Ft. Over-the-Range Microwave with Convenience Cooking Controls - Stainless Steel
No, I would not recommend this to a friend






