Customer Ratings & Reviews

This model used to be nicer. The handle is not as sturdy as it used to be. I hope it lasts longer than 2 years.

Bought two of these units - one in 2017 and in 2019. Liked the actual units but I had to get rid of both of them as they started blowing the circuit breaker after a while (tried 2 separate dedicated circuits). The manufacturer was good enough to replace the first one even though the warranty had expired. Hopefully they have fixed whatever the problem is, but I can't recommend this unit.

It worked great for 5 years and then just started popping an internal fuse every other week that cost $10 to replace. After happening twice I had to get rid of this. It seems to be a very common problem.

Generally happy with this microwave. I just hope it lasts longer than the identical model that started tripping my circuit breaker after 7 years.

I purchased an open-box model. Unfortunately, the door did not function properly. It was difficult to open and I was afraid I was going to break it. When fully open, the plastic interior trim piece was actually pulling away from the inside of the door near the top hinge. I fault Best Buy more than GE on this, as the open-box model was marked as being in excellent condition; clearly it was not. This one is being returned and I ordered a new one already. I hope I have better luck with the new one.

We love this microwave it just does not last. Glad we purchase the extra insurance for it and Best Buy ALWAYS honors it!!!

GE Microwave is defective!!! It does not heat. The fan works but it doesn't cook or heat or How can you fix it? Please respond ASAP

Less than 2 weeks: the oven quit... The electronic panel did not function right from the beginning. Now, we have to wait hours on the phone to talk to a call center somewhere in Asia -- and days before a replacement... Also, the website is not too informative. Is it GE??? Shame. Suggest that Best Buy simply quit selling it.

the microwave itself works (it heats) but it only lasted 15 months after purchasing before the LED display started to glitch. Stop making products that don't last. It's wasteful. It will get to a point where you can't read the time or you won't be able to know how much time is left on the timer... or won't be able to read what numbers you just punched in.

This microwave looks great and is very stylish as well.

Lasted just over a year and started throwing the breaker just as others have stated in their review. Now it's popping the 20 amp fuse inside the microwave which is not easy at all to replace since you have to unmount the whole microwave to remove the cover. This is the second GE I've had to replace in the last 5 years. It also scratches very easy. After the initial installation I scratched the glass with a microfiber cloth just simply removing my fingerprints. It's been in a little over a year (outside of warranty of course) and the plastic over the touch controls is all scratched up. I only bought this unit because it was the newer version of the unit I was replacing and I thought it would mount up to the same holes.....NOPE. more holes drilled in my cabinets and backsplash. I wish I would've returned it when I saw how easily it scratched the first night I had it in. If I hadn't just finished installing it , it would've been returned. Now a year later it's useless. So I'm off to buy another brand, and drill more holes in my cabinets and backsplash. Hopefully the next choice will last at least two years.

I just bought a newer version of this microwave because it was recommended by Consumer Report. I had an older version from 2006 of this model which I was satisfied with. This microwave's vents are in the back of the unit and the sucton is very poor and will not draw steam or smoke if you are sauteeing. Had to call GE, they sent technicIan and that is what I was told. Poor design. Very dissatisfied.

Much louder than my old one.Filter keeps falling out. Turn table is smaller also ,& I ordered the same model#.GE

Lasted only 2 years... TOTAL PIECE OF JUNK. Limited options on a 1.6 Cu In and they're all TERRIBLE. Replaced this one with a Frigidaire and at least that lasted 5 years but of course it failed with a short A COUPLE MONTHS AFTER THE 5 YR PROTECTION PLAN EXPIRED! WHAT TIMING! BUILT IN PLANNED OBSOLESCENCE TO FAIL AFTER PROTECTION PLANS. GARBAGE!!!

Purchased this over-the-range microwave three years ago. When the door is shut the light and the fan turn on (but not the actual microwave function) and will stay on until the door is opened. Can't heat anything and the timer doesn't work when the appliance does this. Have to open and close the door multiple times to finally get the appliance to function as intended. Started doing this infrequently about nine months ago, however, does this consistently now. will need to replace as its so very irritating.

Microwave worked well for about 2 years. Opened the door while it was running because something was overcooking and the breaker flipped. Microwave would turn back on but then flip the breaker everytime with use. Replaced the door switches and it started working again for about 2 months before having the same problem. Replaced again and this time only worked for a couple weeks. Have had the microwave just sitting above the range for the past 2 years for the vent, which is not great. Would not recommend this product even at the low price point.

We previously had this identical microwave and lived it. This one just seems cheaply made, very disappounted.

Looks great but the fan is louder than the 12 year old unit I replaced

I tried to order this microwave and it said it would take two weeks. It didn’t come. Two weeks after the expected pick up date I contacted customer service and they said it would come in two more weeks. When it was still didn’t come i finally cancelled the order. Six weeks of waiting and still no microwave. Terrible experience. Zero stars!

This microwave lasted less than 4 years and I would not recommend it. It was a replacement for a unit (other mfgr.) that also did not last long but did last over 4 years. I bought the GE model for its once great reputation, but I am not sure that any brand is any good in terms of reliability if made in China as most microwaves are now. May as well buy a cheaper model and expect it to break shortly after the warranty is up, if not before. In the not so distant past, I bought microwaves that lasted 10 years or more under heavy use. At least make them repairable - access to the klystron tube is not easy for the homeowner, but it should be a replaceable item.