Customer Ratings & Reviews

Bought this unit along with a 5 year warranty. It blew something internally after being activated and would not function again. Checked house breaker and tried it on a different 20A circuit - still dead. Have called best but 3 times now and been transferred about 10 times. One department says they will outright replace it, the other says it will be "fixed". Can't get s aright answer ... each subdepartment blames the other with neither taking any responsibility. Have had my call dropped and even sent to the general Bset Buy number. Been on hold for over 2.5 hours total. Still no resolution ... don't buy this model or get the Geek Squad Protection Plan.

Warning! Do not purchase this microwave. The numbers and letters on key pad are so light its impossible to see key pad. It is not back lit. I had to have it swapped out which was a waste of time. Why and how its produced this way is idiotic!

The numbers and words on the front of the microwave are too dark, making it difficult to read them.

great price but noisy product. i wish I could have heard it before buying. Installers did a good job.

It stopped working several times I've had to replug it in I'm actually taking it down and bringing it back. The second microwave I've had to bring back to Best buy. I just want my money back because I've had to pay somebody twice to put it up and now it will be a third time I don't want to go to Best buy ever and I don't think I ever want a GE or in a bandana again because those are the two I bought and the two that were broken

Solid performance. Sturdy. Decent power. Robust interface.

Installed today, not sure I will keep. Biggest complaint is the button labels cannot be read unless you are about 3 inches from them ! They look readable online, and there was not one on display in a store close by to see in person. Digital clock is bright white and stands out like a sore thumb; should have been muted more and button labels matched with same intensity.

It's functional but it's loud and you can tell it's definitely NOT of the best quality. I didn't know how spoiled I was by the whirlpool one we had before this. All I can say is you get what you pay for.

Microwave is fine BUT the install was and still is a nightmare!!! The oven below has had problem since they installed the microwave and they never came back to fix things. When I called the said oh… the install was fine and the case is closed now. I called and spent 1/2 hr online to get a person who was curt and told me I would get a call back, this never happened.

Way cheaper version of the exact same model it replaced. Hollow and cheap plastic. Encountered a problem the first week of use with error codes coming up. Unplugged and plugged back in. Seems ok so far. Way too difficult of an install to bring back.

I'm so disappointed in this microwaved. I've had it for almost 14 months and it just quit working. I was warming up my breakfast and it worked for 5 seconds and then it just lost all power. Before I purchased this GE microwave I had another over the range GE microwave that lasted over 10 years. I was hoping this one would last just as long. Save yourself some money and avoid purchasing this microwave. Because based on other 1 star reviews it seems like it tends to break shortly after the 1-year warranty is over.

We've had this microwave for 3 years now. Segments of the numbers on the screen have quit working so you really can't read anything on the screen. GE quit selling the overlay that would replace that and makes you buy a whole new control piece that's $170 (when the microwave new is only $200). There's only a 1 year warranty so no help there. Our previous microwave was 30yrs old and all numbers still worked. Really disappointed in this and that GE doesn't have a better solution to replace such a simple piece to fix.

We bought this September 30, 2017, installed it in October. Today, January 30, 2019, the handle simply broke off completely at both ends in my hand when I tried to open it. It's 4 months past warranty. The previous GE model it replaced had lasted for over 10 years without any such problem. Obviously, like much that is manufactured in China today, quality has suffered greatly. So while the machine itself continues to work and we can open and use it by pulling on the bottom of the door, we're left with an annoying and unsightly kitchen appliance.

Poor quality when compared to previous version that we replaced

This is a poor quality microwave and I am so disgusted with it. I have had it 3 years and the handle is peeling. It is wrapped in cheap jar plastic. The light doesn’t stay lit on one side even if you change the light bulb. This microwaved hasn’t gone through and extra ordinary wear and tear. The cheap hard plastic was peeling on the handle and when I went to open it I cut my finger on the plastic. I paid over $200 for this microwave. I am going to replace it with a LG brand

We box an "excellent condition" open box product. The box arrived with a seal saying Best Buy inspected and approved, but the microwave arrived with heavy damage. The corner was smashed in, a filter was broken, and the door and side had been smashed in so that the door didn't open properly. Never trusting an open box again.

My control panel stopped showing the numbers correctly after 2 years. It works fine but not seeing the timer is aggravating.

Chintzy vent flap made it hard to install w/o bending into my vent duct. Then it died in a major way after just 2 years light use. Internal fuse blew; I replaced. Worked for a week and fuse blew again; I replaced. Worked for another week and blew out entirely (completely dead now). Nothing obvious so I'm guessing its the magnetron or HV cap or HV rectifier. Major repair, not worth it. Don't buy GE. Last microwave I had lasted 20 years.

Door handle is very delicate, broke with in 3months

The first time I bought this, it lasted for a couple years and then there was a big flash one day and it was dead. I went ahead and replaced it with the same model. Well guess what - barely one year of use, and another big spark and a flash and it's dead. Fortunately this time it's within the warranty period, but I have to wait 10 days for a service visit so they can tell me that it's (obviously) dead and needs to be replaced. I would strongly recommend NOT buying this GE product, now that I have been a victim of this defective product TWICE.