Customer Ratings & Reviews
- Model:
- JNM3163DJWW
- SKU:
- 4916905
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product's excellent overall performance, ease of use, and competitive price. They also appreciate its perfect size, simple installation, low noise level, and functional design. However, some customers have noted concerns regarding the door quality, with reports of scratches. Additionally, issues have been raised about the control panel being hard to read, the display of time being poor, and the keypad lacking illumination.
This summary was generated by AI based on customer reviews.
New microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has not been installed yet so cannot review
I would recommend this to a friendPoor service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not yet arrived - will be a month after I was told it would be installed...
No, I would not recommend this to a friendBasic cheap microwave for $300
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not even convection! Cannot microwave if using the timer.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that you've not been pleased with the design and features of your new microwave. We've made sure to pass your comments on to our microwave design team for future improvement and consideration. If you have anything else we can help with, let us know. We are here for you. -Chris@GEA
All those positive reviews on a GE...fact check?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer BEWARE! Didnt last 10 days. No heating. Junk
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you reporting this to us – we sincerely hate to hear your microwave isn’t heating. We know how frustrating that would be, especially when you’ve only had the unit such a short time. This isn’t the experience we want for you, and we’d like to assist. You may want to make sure the door is able to close securely and nothing is blocking it at all, so the safety mechanisms can engage. Unplugging the microwave for a couple minutes before reconnecting to power may help, as this resets the electrical components. If the Timer function is in use, clearing that can help. We hope those tips are useful, and additional troubleshooting information is available on page 18 of the manual (which can be viewed on our GE website when you look up the model number and go to the product page). Warranty information is also available on page 20 of the manual. If you are not able to resolve this issue, our Service Department is available at 1-800-432-2737. We don’t recommend trying to repair the microwave yourself, because of the internal high voltage capacity and for safety reasons. A technician would be able to diagnose and repair the issue. We hope this is resolved for you soon, so you can properly enjoy your new microwave. If you have any other concerns or questions, we are happy to offer assistance any time. -Sarah@GEA
Terrible microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT PURCHASE! No longer working after 6 months.
No, I would not recommend this to a friendPiece of junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is first Samsung product and the last. Had this for 2 months. Does not heat consistently-sometimes still cold. Shuts itself off for 30 to 60 minutes at at time. Blank screen??? Later it is back on. Was told at BB to call Samsung. Sorry pulling it out sending it to the dump and buying a new one. Not a Samsung and not at Best Buy. I am probably done with Best Buy no customer service follow through
No, I would not recommend this to a friendDisapponted
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stove top light does not work, changed lamp but still doesn't work.
No, I would not recommend this to a friendHave a flashlight handy at all times
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keypad contrast is horrible. Cannot read panel to operate. Who ok'd this design??
No, I would not recommend this to a friend