Customer Ratings & Reviews
- Model:
- JVM3162DJWW
- SKU:
- 4916912
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the product's strong overall performance, ease of use, and competitive price. Many also value its convenient size, simple installation, and low noise level, along with its functional design. However, some customers have noted issues with the door, particularly scratches, and difficulties with the control panel, display, and keypad.
This summary was generated by AI based on customer reviews.
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clearly on the cheaper end, but functions as advertised.
No, I would not recommend this to a friendOnly lasted 1.5 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a year and a half before the LCD broke and repairs are as costly as a new microwave.
No, I would not recommend this to a friendVery good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very solid microwave. Only minor complaint is the location of the surface light button is less intuitive than I’d like. Harder to find in the dark than it could be.
I would recommend this to a friendGE disappointment
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave isn't working promptly, and needs to be replaced very disappointed that now I need to have someone come back, and replace this one with another I've always good luck with GE but thinking about changing in the future.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you for reaching out to us! We're sorry to hear about the issues that you've had with your microwave. We're sure that this is frustrating for you. We're happy to hear that this model is being replaced with another so that you can properly use your microwave. If you have other questions or concerns, please feel free to send us an email or reach out to us via social media. We hope that this helps and that you're staying safe. -Michael@GEA
Microwave is a DUD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave straight up died after 1 month of light to moderate use. It didn’t trip the breaker or anything. The plug it was plugged into still works just fine. We are on the phone with GE now, but I don’t know how helpful they will be. I don’t think I’ve ever bought an appliance and gotten 1 month out of it. Makes me nervous about the oven we bought with it!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave stopped operating properly so soon into its lifespan. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We're glad you have been able to speak with our representatives over the phone about this issue, though. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Bad purchases
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only 3 months of use and it breaks down, didn't get extended warranty from best buy so i will have to try GE limited warranty, if you buy this get the extended warranty
No, I would not recommend this to a friendPurchase different brand. Do your research.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not recommended. Purchased this based on the model in the store, and had it installed. Does not look the same, GE changed the model but use the same sku number. So beware of a purchase based on demo's in the store. The one that came, is cheaper looking and sound like a tin can. I cant give it more than two stars, since I was duped. Do better GE.
No, I would not recommend this to a friendJust ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little flimsy. Wasted space inside. No rack. On the cheap side.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Lulu - thank you for providing a review of your new microwave. We are sorry to hear that you believe it is a little flimsy and that there is wasted space inside. We appreciate your feedback. The additional space is to accommodate taller items. We hope you enjoy using it. Thanks for providing a review! NANCYatGEA
Broke after a few weeks. Warranty repair sucks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It started to spark a few weeks after it was installed. GE sent a repair person out, made an appointment to come back in 2 months was necessary parts would be in for the repair. TWO MONTHS!
No, I would not recommend this to a friendmicrowave is fine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't much appreciate the cockroaches that came in the box.
No, I would not recommend this to a friendGood microwave, poor installation instructions
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced old unit with this new one. Either installation instructions are incorrect or product is mis-designed. No one available at GE Customer Service competent enough to resolve problem. Problem not corrected.
No, I would not recommend this to a friendMicrowave doesn't work properly.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwaves vent is not sucking the air in as it suppose to. The microwave does not come on automatically as it should when there is smoke on the oven.
No, I would not recommend this to a friendVery easy and smooth process
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The order process was very smooth, and the new microwave was installed very quickly and without any issues. I am very pleased with the product and the delivery/installation.
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install Once installed has worked well
I would recommend this to a friendNeeds extra clearence for door
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door hinge requires extra room to open, so if the hinge is on the side of a wall the door can’t open.
No, I would not recommend this to a friendNeeds A Longer Electrical Chord!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the electrical chord was on the right side and too short to reach my outlet on the left side
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate your feedback on the cord placement and length, as it’s helpful for future design considerations. We’re sorry this model didn’t work for your setup and hope you find one that’s a perfect fit for your space. Lauren@GEAppliances
basic microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.needed a new microwave and you had a white one perfect
I would recommend this to a friendmeh
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was cheap on sale for $190. It's starting to fall apart after 2 years. The wiring is going out for the underneath stove lighting. It's the wiring not the bulb.
No, I would not recommend this to a friendNot happy with the service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I call the store my microwave don’t work well does not heat correctly and I call the store they say someone will call me back and I still waiting
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Replaced samed model from 2017!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, why would I buy the exact same model as I purchased in 2017 that failed so miserably? Because I did not want to re-invent the wheel. I wanted the new to fit the same footprint as the previous. I originally purchased this model (not from Best Buy) in 2017 and it failed shortly after the warranty expired. The cost to fix and install was almost as much as a new one. So if you buy this model, buy the 5 year warranty.
No, I would not recommend this to a friend