Customer Ratings & Reviews
- Model:
- JVM3162DJWW
- SKU:
- 4916912
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the product's strong overall performance, ease of use, and competitive price. Many also value its convenient size, simple installation, and low noise level, along with its functional design. However, some customers have noted issues with the door, particularly scratches, and difficulties with the control panel, display, and keypad.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Control panel
Can't see
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The control panel is not backlit - can't see it Trying to return the product was a nightmare
No, I would not recommend this to a friend Still new. Solid basic unit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got this as an open box item. Took a little time to install as the mounts from the old GE didn't line up. But other than that, it works just fine. Nothing special, but it's a microwave. I don't need it to do backflips.
I would recommend this to a friendOk Microwave with Basic features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is an ok microwave The clock digits are spaced closed together Making it hard to read Buttons do not light up No pre programs
I would recommend this to a friendAbsoute Junk! Do not buy GE!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage! Just had the second one of these die in 3 years. This time it died in under 11 months. Getting a hold of GE service is worse than dealing with the DMV. I wish I could give this negative stars. I will never buy a GE product again after the quality issues with this microwave and their even worse customer service.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Rick, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Returned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong size -for built in-should have asked for person to come and measure at home Returned
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Your feedback is important, and we do appreciate you taking the time to share it with us. -Vikki@GEAppliances
- Cons mentioned:Display
GREAT MICROWAVE, IF .............................
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.IF YOU USE A FLASHLIGHT TO SEE THE CONTROL NUMBERS. DISPLAY IS TOTALLY DARK. HAD TO RETURN IT.
No, I would not recommend this to a friend Microwave Not Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, this microwave broke. It stopped working on 11/10/22. The warranty is not available, because it was good for only a year. I need to find someone to either fix it or buy another one. I would not recommend buying this brand microwave.
No, I would not recommend this to a friendThe whole family it happy again.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We wanted and got a simple microwave that appears to he reliable. We only need the basic functions and this one has it.
I would recommend this to a friendGE is garbage!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave for a year and 1 month. Died while using it. I did some research and replaced the fuse still nothing. GE will not do anything for you after the year warranty. Total garbage!!! I do not recommend this microwave or brand!
No, I would not recommend this to a friendDid not work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fan motor never worked..right out of the box it was broken. We will not buy another GE microwave again because of this experience. Best Buy manager did accept return and was very apologetic and professional but it was a huge inconvenience for us to have to return it and we are still looking for a replacement. It will never be a GE that’s for sure.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there,
We're so sorry to hear that your microwave did not work. That is certainly not the quality we expect from our products and can understand your disappointment. We'll be sure to pass this information to our product team for future developments. We're sorry to hear you leave us and do hope you'll consider us in the future. Mike@GEA
Replaced
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this micro and after 1.5 years it broke. Loved it until it stopped working. More expensive to fix, than to replace. Trying round two, hoping to have better luck with this one.
I would recommend this to a friendNot a good microwave.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this microwave 9 months and it already has an issue. The microwave inside gets HOT even when it hasn't been in use for hours, or days. I am trying to figure out how to get a refund/replacement but that is not easy...
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Product was damaged in shipping
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product was damaged during shipping. For the product itself so far it’s works.
I would recommend this to a friend Only worked for two years...
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has stopped working after a little over two years. Before that, the stove light half worked and cut off randomly. I know appliances don't last like they used to, but I expected to get more than two years out of it. What a disappointment...
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. The first six numbers on the keypad add the corresponding minutes instantly, which is a timesaver.
I would recommend this to a friendDo not purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It barely works now and it hasnt even been 8 months. It hasnt even been used daily.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're glad you reached out. Please PM/DM us on Facebook/Instagram/X with a copy of your review, any service confirmation/case numbers you may have, and the complete model/serial numbers of your unit so we can further investigate. -Don@GEAppliances
Not worth to buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one month of buying this it break down. You cant heat up the food . They said the magnetron is not working. The sad thing is it happened after 30 day that you cant return it to best buy. But I called the GE and they repaired it after 2 weeks.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We’re terribly sorry the microwave stopped working so shortly after purchasing it. This certainly isn’t the experience we expect for you and can imagine your disappointment. Thanks for letting us know our techs were able to get your unit repaired. We’re confident your microwave will be with you for many years to come. We’re always available should you need additional assistance. -Gina@GEA
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It heats things up real nice! Buttons push well. If you pull on the handle the door opens. What do you want from me?
I would recommend this to a friendMr
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the GE 1.6 cu ft Over-the-Range Microwave-Stainless Steel on June 9, 2021. It stopped working on January 6, 2022, seven months after my purchase. Fortunately, it happened within the 12 month manufacturer warrantee which covered the repair, but, I am very disappointed in the poor reliability of this product.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're incredibly sorry your microwave stopped working so soon after purchase. This certainly isn't the experience we expect as our products are built to last. Thanks for letting us know what happened and that you were able to get a replacement using your warranty. We appreciate having you as part of our GE Appliances family. -Gina@GEA
Not happy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the microwave arrived with the dent on the side and the digital numbers are not working. Was not very happy with this plus I had to pay for them to install it.
No, I would not recommend this to a friend