Customer Ratings & Reviews
- Model:
- JVM3162DJWW
- SKU:
- 4916912
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the product's strong overall performance, ease of use, and competitive price. Many also value its convenient size, simple installation, and low noise level, along with its functional design. However, some customers have noted issues with the door, particularly scratches, and difficulties with the control panel, display, and keypad.
This summary was generated by AI based on customer reviews.
Great microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great unit. My old unit was 21 years old. I know this will last that long.
I would recommend this to a friend2nd microwave of this type
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought 2 of these microwaves only for the fact that I knew this model would fit in the area that it was mounted but after about a year and a half to 2 years it will short out and stop working. Dont waste your money unless you enjoy spending $200 every year and a half or so on a new microwave.
No, I would not recommend this to a friendNot the old GE quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If this oven is on more than three minutes it starts to make a groaning, buzzing sound. From decades in IT and around electronics this sounds like bad caps or power supply in a unit that is only a month old. Not happy and I wish I'd bought another brand. We'll see if I can get a replacement or repair.
No, I would not recommend this to a friendGreat while it lasted
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Get extended warranty, mine started tripping my circuit breaker after a year and a month, just missed the 1 year warranty mark.
No, I would not recommend this to a friendHorrible experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience, microwave was missing bracket and screws, installation was scheduled 3-4 times, brackets were never delivered, finally ended up returning back to best buy. Worse customer service experience as these department don't talk to each other
No, I would not recommend this to a friendBroke after 15 months only. Not recommended.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke down after 14 months of use. So disappointed. It was working fine then suddenly after 14 months . Then vent turned on by itself touch pad not working and it microwave is very hot without any use.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out with your review. We are so sorry to hear that your microwave has stopped operating properly so soon into its lifespan. Your frustration with this is understood and something we would love to look into further as this is not the ownership experience we strive so hard for. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA
Over range microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buttons a little hard to push but over all good value for the money.
I would recommend this to a friendDO NOT BUY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.absolute junk. I knew taking it out of the box it was flimsy and cheap. It died in 90 days. GE support makes repairs beyond difficult to the point you just throw it out and buy something else that's NOT GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're so sorry to hear that your microwave died after just 90 days. We'd never want this for any of our consumers so we can only imagine the level of disappointment you felt. If you're still needing it repaired, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We're wishing you the best and we appreciate you reaching out to us. - Guy@GEA
Open box items scam
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy is selling used items brought in through trade and advertising them as open box items , when the product never even came from their store
No, I would not recommend this to a friendBroken Heating
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after less than a year.. heating stopped.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We are sorry to hear that your unit has quit working and can understand your disappointment as this is not what we would normally expect from our units. We would suggest taking advantage of your warranty and reaching out to our service team for an appointment. You can reach them at the phone number here- 833-426-3393 Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed. We are confident they will be able to help properly diagnose the issue.
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heats food so much faster than my old microwave, easy to keep clean.
I would recommend this to a friendEnjoyed Microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoyed this microwave. It has really satisfied my needs.
I would recommend this to a friendNot good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped heating after about 15 months of owning very disappointed
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The time display is too small and close together, very difficult to read time. Also I saw a print of this and the numbers were green, which is the color I want. They are blinding white on the one I got.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, and thank you for taking the time to reach out to us - we hate to hear you're not satisfied with your microwave. This model's clock display is not designed to have a space between the numbers and colon, so the numbers are indeed closer together than with some other models. Regarding the color, the pictures on our GE website show the model with both a white light display and green light display; we regret that you didn't receive the color you were wanting, and are dissatisfied with the microwave's display. Your feedback will certainly be sent to our Microwave Design team for future review; we appreciate you sharing your insight, as we always want to be aware of our consumers' concerns. If you have any other concerns or questions, we're glad to help. -Sarah@GEA
Doesnt work after 7 month
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was using my microwave and it turned off without warning. Check breaker and power to the outlet everything is fine.
No, I would not recommend this to a friend- Cons mentioned:Keypad
keypad not working after two months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.junk product, keypad is not responding after just two months.
No, I would not recommend this to a friend Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s just ok. You have to put the kitchen lights in just to read what to press! In the daytime.
No, I would not recommend this to a friendOnly lasted two years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this microwave two years and it just started tripping the circuit every time I use it. It would be $200 to repair when the microwave only cost me $200 to purchase. I will be buying a new microwave and it will not be GE.
No, I would not recommend this to a friendMr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 42 days, called for a repair, going to be 5 or 6 days before they can schedule someone to come over to look at it, meanwhile I have purchased a counter top microwave, until they can fix or repair it, so 8 am out another 62 dollars
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there,
We're so sorry to hear that your microwave stopped working and definitely understand how much of a pain that is. We're glad to know you took advantage of your warranty to schedule service. We'll be sure to share this information with the development team. Stay well! Mike@GEA
This product is unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a little over a year ago. It already broke. It keeps tripping the breaker and now it just completely stopped working. I replaced this one with an old one that lasted 15 years! Whatever happened to good reliable products??
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Wendy - thank you for reviewing your microwave. We are very sorry to hear that it stopped working. If it is just at a year old, please email us using our "Contact Us" page on our website. We may be able to offer additional trouble-shooting assistance. Thank you for providing your feedback. NANCYatGEA