Customer Ratings & Reviews
- Model:
- JVM3162DJWW
- SKU:
- 4916912
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers appreciate the product's strong overall performance, ease of use, and competitive price. Many also value its convenient size, simple installation, and low noise level, along with its functional design. However, some customers have noted issues with the door, particularly scratches, and difficulties with the control panel, display, and keypad.
This summary was generated by AI based on customer reviews.
Did not last 90 days
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installed June 21, 2021 and it ceased working on September 20, 2021
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We are so sorry to hear your microwave stopped working so soon after purchase. This is not the ownership experience we want for you and your family. If you haven't called yet, we recommend taking advantage of your warranty by calling GE Consumer Service at 1-800-432-2737. We apologize for your inconvenience and hope this is resolved for you soon. Joyce@GEA
No longer worked after 13 months.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appliance broke down after 13 months. Disappointed.
No, I would not recommend this to a friendLasted less than 24 months.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 1/30/19 and microwave stopped working in November of 2020.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi KXC4, thanks for your review. We're sorry to hear that your unit malfunctioned. We understand how frustrating that must be. If you still have your unit and are still having issues with the unit operating, take a look at the following information to see if it helps: - If the control panel lights up and you hear the beeping sound when you press the buttons, but the oven does not turn on when you touch start, check to be certain that the door is securely closed. If a dish touches the door when the door seems closed, it actually may not be firmly closed. Unless the door is closed to engage the safety interlocks, the microwave energy cannot come into the oven. If the microwave still does not work, you can try to unplug it for 30-minutes and try the above again. Otherwise, service may be required. If you have other questions or concerns, you're always free to send us an email or reach out to us via social media. Stay safe. -Michael@GEA
Broken Exhaust
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Defective piece sent , the exhaust fan is making a weird noise
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, Thanks for the review! We appreciate you choosing GE Appliances. We're sorry to hear about the issues you're having with your model, and we know how frustrating this must be. We strongly suggest contacting the retailer and taking full advantage of your warranty. If there are any further questions let us know. Thank you for your time and have a great day! -Sylvia@GEA
Ge microwave
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan does not work well. Would not recommend this microwave
No, I would not recommend this to a friendStopped working after 2 months.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 2 months. Dissatisfied is an understatement.
No, I would not recommend this to a friendStoped working in 18 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Trash stoped working in 18 months $300 to fix it I will make sure never buy GE again
No, I would not recommend this to a friendExhaust fan stopped working exactly after two year
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Exhaust fan stopped working exactly after two years. I don't recommend at all.
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s over heating when we cook. Vent fan Mkes more noisy (sound)
No, I would not recommend this to a friendNot working properly when delivered
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad magnitron required replacement. New oven suppose to come this Tuesday.
No, I would not recommend this to a friendWorst Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst purchase ever. It does not work after 1.5 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi Binod, thanks for your review. We're sorry to hear that your microwave malfunctioned. We can certainly understand how this would be frustrating. You are free to take a look at an article on our website titled "MICROWAVE POWER IS OFF" to see if the tips inside help. If you're still having issues with your model, feel free to reach out to us on social media with your service confirmation number. We'd like to review that for you. Hope you're staying safe. -Michael@GEA
Cheap price...big mistake
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only had for a month and the vent have a malfunction...
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello TonTon - thank you for reviewing your new microwave. We're sorry to hear the vent malfunctioned. Please verify the exhaust is directed properly according to the way it is installed. Otherwise, we recommend contacting GE Factory Service at 1-800-432-2737 for assistance. Thanks for choosing GE Appliances! NANCYatGEA
Broken after a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible Microwave. Shorted out and stopped working within a year. Not recommended.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello John, we are sincerely sorry your microwave is not operating properly. This is certainly not something we would expect to hear! We would love to look into this further as this is not the ownership experience we strive for. In order for us to best assist you, please reach out to us at the "Contact Us" link on our website. -Chris@GEA
- Pros mentioned:Installation, Overall performance
Spacious and clean!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this microwave. Looks beautiful and installed easily. We have been using it for months now and no complaints.
I would recommend this to a friend Damaged product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The seams inside are all separated and I fear leakage
No, I would not recommend this to a friendwould not recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The inside is not very bright. I would not recommend this microwave.
No, I would not recommend this to a friendWouldn't buy it again.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a week of use. Waiting to get the replacement.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry your microwave stopped operating properly. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
- Pros mentioned:Installation, Size
Great Microwave for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.installation was easy and straight forward, all parts needed to mount over the range were included. It cooks well and is SIGNIFICANTLY quieter compared to the old one it replaced. On low you almost can't hear it. The size is just right too, a balance of good capacity without hanging too low over the stove. My only complaint is it is very difficult to remove and replace the top grille to get at the air filter, but that isn't something you need to do often, especially if it vents outside vs. recirculating inside.
I would recommend this to a friend Broken after 4 month of light use
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 months of light use stop working not recommended
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello and thank you for writing a review. We hate to hear that your microwave isn't working so soon in its lifespan. We can certainly understrand how this can be frustrating and apologize. Please contact us at 1-800-GE-CARES to utilize your warranty and get this problem addressed. Thanks. -Arnesha@GEA
- Pros mentioned:Overall performance, Size
Microwave
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave fits nicely into the above range space. It performs well. It has easy to read cooking setting buttons.
I would recommend this to a friend