Customer Ratings & Reviews
- Model:
- JVM6175EKES
- SKU:
- 5268702
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, installation, and performance of this 1.7 Cu. Ft. Over-the-Range Microwave. Many appreciate its size, price, and the various features it offers, along with its attractive appearance and quiet operation. However, some customers have noted concerns about the door's sturdiness and the control panel's ease of use and susceptibility to scratches. A few also mentioned issues with fingerprint smudging and the microwave's light.
This summary was generated by AI based on customer reviews.
Good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My selection fits my kitchen great and the installation was a quick one by my friend. It’s simple to operate and gets the job done.
I would recommend this to a friendmicrowave installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after an extended wait, I finally got my unit installed. Installer were fantastic and one out of his way to make sure I was free I would recommend him to anyone.
I would recommend this to a friendStopped working after 21 months of use.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit stopped heating after 21 months. My last microwave lasted 13 years. Unit started smoking and caused all the smoke detectors in the house to go off. No visible burning inside, I will have to disassemble to find cause of smoke.
No, I would not recommend this to a friendNot the best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not have power feel very cheap, flimsy and not the best quality
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate you sharing your thoughts. If you’re concerned about the heating performance of your microwave, we recommend visiting the GE Appliances website and searching for the article titled “Microwave - Performance Test” for a helpful step-by-step guide. If service is needed, you can also schedule a repair appointment online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed. Lauren@GEAppliances
Handle is delaminating after 11 months
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this microwave from Best Buy and like some of the other reviewers, my handle is also delaminating. The microwave has a 12 month warranty, but after speaking to GE customer service "cosmetic issues" are not covered. So this must be what GE expects from their products. I will not be purchasing another product from GE.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're very sorry to see you're experiencing some delaminating issues with your microwave handle. We can certainly imagine how aggravating this is for you, so we appreciate you letting us know so we can work to make sure this doesn't happen again. Your feedback is appreciated and we're wishing you the best. - Guy@GEA
Good Size & Looks great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced older model GE microwave. Silver front looks great & updated the kitchen. Exhaust fan works well & light covers store nicely to view stove top. Enjoy the melt button & preheat. Good size interior.
I would recommend this to a friendIt was a Lemon
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple sensors blew and now as 10/25/23 it stopped heating and it appears the magnetron is cooked... Less than year... The sensors and design appear to be very flawed in this unit. Whatever you do, don't cook a baked potato, something went every time I tried to cook one for 10 minutes.
No, I would not recommend this to a friendGE
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is loud and does a humming noise when in use.
No, I would not recommend this to a friendTerrible Product.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this 2 years ago. Within a few days, it had a sensor error and would not heat. Had to have someone come repair it. The handle fell off shortly later, and we had to super glue it back on. The light underneath burnt out in just a couple months, and we only used that at night. We just had the sensor error return, and it’s no longer heating. Worst waste of money.
No, I would not recommend this to a friendSkip this one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great product. Seem cheaply made. Some of the buttons had stopped working but living with it because its a pain to uninstall. Not a good buy
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - Thanks for the review. We hate to hear that you aren't pleased with your microwave and of your difficulty with the buttons. This is not something we would expect from a new unit and we do apologize. Please make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737. We hope this helps. Thanks again for the feedback! -Mikayla@GEA
good size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned due to over the counter light located at the rear of the microwave making hard to see the front of the stove top. Also , turntable is much smaller than the 1.6 or 1.9 units.
I would recommend this to a friendGE Microwave Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The G.E. Microwave is an excellent choice. I really like the "Reheat" function. They really did a great job with this oven.
I would recommend this to a friendDisastrous customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave came without the plate. I spent four hours at the Best Buy spin Columbia Heights in Washington, and nobody was able to help me. They said i had to return the entire thing but I had already paid installation. And nobody helped me further.
No, I would not recommend this to a friendIncorrect product description
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Description says that it comes with oven wire rack. Neither the microwave came with rack nor microwave has hook to place a wire rack. I realised this after installing the microwave and bestbuy wont help as the installation is not through geeksquad. Horrible service
No, I would not recommend this to a friendSTAY AWAY!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit I bought was terrible. Within the first year I had to replace the door switch. I've owned this unit for 2 years & 20 days. Now the Magnetron (the part that creates the microwaves) is defective. OF COURSE it only comes with a one year warranty. Pretty sad... the unit looks as good as the day I bought it and is nothing more than a paper weight.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are very sorry that your microwave stopped operating properly so soon into its lifespan and that it needs a new magnetron. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience this may have caused. We sincerely hope to have a chance to earn back your trust and business in the future. -Chris@GEA
Good and bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's good and bad in this review. This Microwave lasted 28 days. Just stopped working. That's the bad. The good is Best Buy handled this situation great. I got another Microwave (a cheaper one) , installed it and it's still working great.
No, I would not recommend this to a friendVent motor burned out right after installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spent hours installing it only to have the vent motor completely burn out within 2 minutes, which blew smoke into the kitchen. I didn't have to do anything with the vent motor either since it was already configured the way I needed it. Complete waste of time. Don't feel confident trying another one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Chris, thank you for your review. We are sincerely sorry that you have not been pleased with your new microwave. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Looks sharp
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice and was priced better than anywhere else in town. Only complaint is the vent fan is loud even on low setting
I would recommend this to a friendPoor Quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only a year it started to act weird. Turning on by itself. Keeping the fan and light running when a cycle was finished. Not recommended.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Install was good. Working good. Seems like it takes a little longer to heat food
I would recommend this to a friend
