Customer Ratings & Reviews
- Model:
- JVM6175EKES
- SKU:
- 5268702
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the ease of use, installation, and performance of this 1.7 Cu. Ft. Over-the-Range Microwave. Many appreciate its size, price, and the various features it offers, along with its attractive appearance and quiet operation. However, some customers have noted concerns about the door's sturdiness and the control panel's ease of use and susceptibility to scratches. A few also mentioned issues with fingerprint smudging and the microwave's light.
This summary was generated by AI based on customer reviews.
Bought and returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you turn on the exhaust fan, it had an unbearable whistling sound. We were told by the installer that they all did that. I said, nope! We were also told that one from another manufacturer would be quieter so we bought the LG. Our rating is already posted for that unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello warmsmeallup, thank you for your review. We are sincerely sorry your microwave's exhaust fan was making a whistling noise. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Miguel provided excellent service. Knew his job.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced unit with the same model had the original one for 10 years, was very happy with it.
I would recommend this to a friendSmall but efficient
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For a small family like ours or for a single person is a great choice!
I would recommend this to a friendDo not buy this unit.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware of this unit, we purchased it May 3, 2021, and it is dead already after minimal use. Very disappointed.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there - We are so sorry that you over-the-range microwave stopped working so soon in its lifespan. This is not something we would expect from this unit and we completely understand your disappointment. We recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your microwave. You can schedule service online through our website or by calling 1-800-GECares (1-800-432-2737) Monday through Friday from 7 a.m. to 10 p.m. ET or Saturday and Sunday from 8 a.m. to 6 p.m. ET. We look forward to working with you to resolve this issue. Be well, Kelsey@GEA
worthless product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worthless product! Had for just over 2 years and it quit working. A lot of money for only 2 years worth. Called Geek Squad and they are unwilling to help figure out what needs to be done to get it working.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Oh no! We hate to hear the microwave has quit working so early in its life. This is very frustrating and we understand how inconvenient this must be. If Best Buy is unable to repair the microwave, please call our service technicians at 1-800-432-2737. They will be happy to take a look. Thanks. - John@GEA
Loudest Ever Microwave/Vent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud and high pitched fan. By loud I mean really really loud. Louder than any other vent fan I've heard. And it comes on whenever you microwave. I'd stay away from this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're awfully sorry to hear that your microwave is incredibly loud and can understand how much of a headache that is. We definitely take your comments seriously and do use them to make quality improvements. Thanks for being part of the GE family. Mike@GEA
Good Replacement from My Earlier GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to Use & Good Match with other GE Aplliances in the House.
I would recommend this to a friendQuit working after less than 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased September 24, 2020 and less than 7 months later will not heat or defrost anything. Low quality, would encourage you to shop around.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you take advantage of your warranty and schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
product my requirements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE was the only microwave that had express time feature.
I would recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars! The vent fan didn’t work from day one. And tonight the microwave just quit completely. We’re completely disappointed, and wouldn’t recommend it to anyone.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Good day,
Oh no! We're awfully sorry to hear that the vent fan did not work on your microwave and it died. We can certainly understand your frustration. If you haven't done so, we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737. Stay safe. Mike@GEA
Steam sensor stop working after one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steam sensor stop working after one year. I like the unit and seems to be well built however just after the warranty ran out the steam sensors stopped working
No, I would not recommend this to a friendLove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best thing that I purchase my food is hot
I would recommend this to a friendGE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, had this GE microwave one year and one month and it just stopped lights went out and something smelled hot. Not working at all. GE- 1.7 Cu Ft slate color
No, I would not recommend this to a friendmicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my microwave has quit working it is only 4 months old they are coming tomorrow to see if they can fix it don't know yet what is covered and what it will cost me may need to buy another microwave it will not be this ge brand
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Barbie - thank you for providing a review of your microwave. We're sorry to hear that it is not working after only four months of use. This is certainly not the outcome we would expect and we apologize for your inconvenience. You do have a one year warranty for any manufacturing defects for which there would be no charge for repair. We hope this helps! We appreciate you choosing GE Appliances! NANCYatGEA
Still waiting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was to be delivered & installed 6 days ago. BB has not been able to reschedule yet, has never contacted me - I have had to make calls to check on the status.
No, I would not recommend this to a friendMicrowave stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Jan 2019 and it just broke. It does not heat anything. I had an earlier one that lasted 18 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Broken, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Failed after one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after one week. Repaired under warranty and has died once again. I got a lemon.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure in this item yet as jnstallation has been double checked and microwave is smoking from the inside. Having it looked at again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're so sorry to hear you're seeing smoke from your microwave. We're sure this is worrisome and we're happy to help. First-time usage of a microwave may produce some smoke. This is typically a very small amount and is perfectly normal. However, if this persists we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this information is beneficial to you and we're wishing you the best. - Guy@GEA
Turn off tje fan!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Help. The fan goes on when we try to heat up coffee. Do loud !!
No, I would not recommend this to a friendLooks nice in the box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know how it works,your installer still has not come as promised. Have called every oter day and still no installer.
No, I would not recommend this to a friend
