Customer Ratings & Reviews

Purchased in October 2020. Quit heating January 2022. See reviews that this model has a history of this malfunction. Cheaper to purchase a replacement since the price has doubled on this current model.

This item is an adequate replacement for our previous unit.

Control panel is not very readable in the best lighting. When low light on in kitchen you need a flashlight to see controls. Whole panel needs a backlight,,,,

Very disappointed that this microwave only lasted about 1 1/2 yrs. It's only my husband and I that use it - other microwaves that we have purchased lasted many years. Will never buy another GE microwave again.

This microwave makes a horrible fan noise. Very annoying. Non instructions. Express does not have a way to measure all items for weight

after an extended wait, I finally got my unit installed. Installer were fantastic and one out of his way to make sure I was free I would recommend him to anyone.

I purchased this microwave from Best Buy and like some of the other reviewers, my handle is also delaminating. The microwave has a 12 month warranty, but after speaking to GE customer service "cosmetic issues" are not covered. So this must be what GE expects from their products. I will not be purchasing another product from GE.

Unit stopped heating after 21 months. My last microwave lasted 13 years. Unit started smoking and caused all the smoke detectors in the house to go off. No visible burning inside, I will have to disassemble to find cause of smoke.

returned due to over the counter light located at the rear of the microwave making hard to see the front of the stove top. Also , turntable is much smaller than the 1.6 or 1.9 units.

Not a great product. Seem cheaply made. Some of the buttons had stopped working but living with it because its a pain to uninstall. Not a good buy

The microwave came without the plate. I spent four hours at the Best Buy spin Columbia Heights in Washington, and nobody was able to help me. They said i had to return the entire thing but I had already paid installation. And nobody helped me further.

Multiple sensors blew and now as 10/25/23 it stopped heating and it appears the magnetron is cooked... Less than year... The sensors and design appear to be very flawed in this unit. Whatever you do, don't cook a baked potato, something went every time I tried to cook one for 10 minutes.

Description says that it comes with oven wire rack. Neither the microwave came with rack nor microwave has hook to place a wire rack. I realised this after installing the microwave and bestbuy wont help as the installation is not through geeksquad. Horrible service

Worst oven we ever owned. Weak light. Door hard to open and close. Confusing controls. Buttons very hard to push.

The microwave is loud and does a humming noise when in use.

The unit I bought was terrible. Within the first year I had to replace the door switch. I've owned this unit for 2 years & 20 days. Now the Magnetron (the part that creates the microwaves) is defective. OF COURSE it only comes with a one year warranty. Pretty sad... the unit looks as good as the day I bought it and is nothing more than a paper weight.

Spent hours installing it only to have the vent motor completely burn out within 2 minutes, which blew smoke into the kitchen. I didn't have to do anything with the vent motor either since it was already configured the way I needed it. Complete waste of time. Don't feel confident trying another one.

It looks nice and was priced better than anywhere else in town. Only complaint is the vent fan is loud even on low setting

After only a year it started to act weird. Turning on by itself. Keeping the fan and light running when a cycle was finished. Not recommended.

There's good and bad in this review. This Microwave lasted 28 days. Just stopped working. That's the bad. The good is Best Buy handled this situation great. I got another Microwave (a cheaper one) , installed it and it's still working great.