Customer Ratings & Reviews
- Model:
- JVM6175SKSS
- SKU:
- 5268301
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers frequently mention the ease of use, installation process, and overall performance of the 1.7 Cu. Ft. Over-the-Range Microwave. Many appreciate its price, size, and array of features, as well as its appealing design and appearance. However, some customers have noted concerns regarding the noise level and power, while others have mentioned issues with fingerprints and the control panel's susceptibility to scratches.
This summary was generated by AI based on customer reviews.
Loudest Ever Microwave/Vent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud and high pitched fan. By loud I mean really really loud. Louder than any other vent fan I've heard. And it comes on whenever you microwave. I'd stay away from this one.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there,
We're awfully sorry to hear that your microwave is incredibly loud and can understand how much of a headache that is. We definitely take your comments seriously and do use them to make quality improvements. Thanks for being part of the GE family. Mike@GEA
Good Replacement from My Earlier GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to Use & Good Match with other GE Aplliances in the House.
I would recommend this to a friendQuit working after less than 7 months
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased September 24, 2020 and less than 7 months later will not heat or defrost anything. Low quality, would encourage you to shop around.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We are sincerely sorry that your microwave stopped operating properly so soon into its lifespan. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you take advantage of your warranty and schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
product my requirements
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE was the only microwave that had express time feature.
I would recommend this to a friendJunk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Zero stars! The vent fan didn’t work from day one. And tonight the microwave just quit completely. We’re completely disappointed, and wouldn’t recommend it to anyone.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Good day,
Oh no! We're awfully sorry to hear that the vent fan did not work on your microwave and it died. We can certainly understand your frustration. If you haven't done so, we recommend scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737. Stay safe. Mike@GEA
Steam sensor stop working after one year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steam sensor stop working after one year. I like the unit and seems to be well built however just after the warranty ran out the steam sensors stopped working
No, I would not recommend this to a friendLove
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s the best thing that I purchase my food is hot
I would recommend this to a friendGE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed, had this GE microwave one year and one month and it just stopped lights went out and something smelled hot. Not working at all. GE- 1.7 Cu Ft slate color
No, I would not recommend this to a friendmicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my microwave has quit working it is only 4 months old they are coming tomorrow to see if they can fix it don't know yet what is covered and what it will cost me may need to buy another microwave it will not be this ge brand
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Barbie - thank you for providing a review of your microwave. We're sorry to hear that it is not working after only four months of use. This is certainly not the outcome we would expect and we apologize for your inconvenience. You do have a one year warranty for any manufacturing defects for which there would be no charge for repair. We hope this helps! We appreciate you choosing GE Appliances! NANCYatGEA
Still waiting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave was to be delivered & installed 6 days ago. BB has not been able to reschedule yet, has never contacted me - I have had to make calls to check on the status.
No, I would not recommend this to a friendMicrowave stopped working
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in Jan 2019 and it just broke. It does not heat anything. I had an earlier one that lasted 18 years.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Broken, thank you for your review. We are sincerely sorry your microwave stopped operating properly so soon into its lifespan. We truly understand how that would be frustrating. Please know that this is not the ownership experience we strive for. We hope we will have the opportunity to earn your trust back in the future. -Chris@GEA
Failed after one week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after one week. Repaired under warranty and has died once again. I got a lemon.
No, I would not recommend this to a friendMicrowave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure in this item yet as jnstallation has been double checked and microwave is smoking from the inside. Having it looked at again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello there, we're so sorry to hear you're seeing smoke from your microwave. We're sure this is worrisome and we're happy to help. First-time usage of a microwave may produce some smoke. This is typically a very small amount and is perfectly normal. However, if this persists we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this information is beneficial to you and we're wishing you the best. - Guy@GEA
Turn off tje fan!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Help. The fan goes on when we try to heat up coffee. Do loud !!
No, I would not recommend this to a friendLooks nice in the box.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I dont know how it works,your installer still has not come as promised. Have called every oter day and still no installer.
No, I would not recommend this to a friendToo Fing LOUD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LOUD LOUD AND LOUD. It turns the fan on while using the microwave! Cant even talk to some one while its on!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello- We appreciate you sharing this feedback. We will be sure to share this with our engineering and design teams. It is normal to hear fan sounds, but you should still be able to carry on a conversation. Please take a look at the following troubleshooting link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15900 If you still feel there is an issue, we recommend taking advantage of your warranty and reaching out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
Bad microwave
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its worked just 18 months, And I have to buy a new one . Bad Company.
No, I would not recommend this to a friendGE microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this microwave on December 28, 2021. Here it is February 4,2022 and it has gone out.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for reaching out with your review. We are so sorry to hear that your microwave has stopped operating properly so soon into its lifespan. Your frustration with this is understood and something we would love to look into further as this is not the ownership experience we strive so hard for. In this case, if you haven’t done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. Again, we apologize that this has happened and hope this helps. -Chris@GEA
Poor oven
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst oven we ever owned. Weak light. Door hard to open and close. Confusing controls. Buttons very hard to push.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Pooroven, thank you for your review. We hate to hear that you have not been pleased with the design of your new microwave. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Stay away from this garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage, stop working after 4 months. Lightly and gentlely used.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're so sorry that your microwave stopped working after only 4 months. This is not what we'd expect to happen and would love to help. In this case, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. If you have any other comments or concerns for us, let us know. We're here for you. -Chris@GEA