Customer Ratings & Reviews
- Model:
- JVM7195EKES
- SKU:
- 12362713
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
Vent barely works when recirculating.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works well but the vent is insanely loud and yet doesn't pull much air at all from under the stove. Odd. I pulled it down and double checked to make sure the fans were in the correct orientation and they were... Still barely pulls any air at all through the lower vent. Steam just floats up around it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hey there, we're glad to know your microwave is working well, but we're sorry its vent fan isn't working well. We can certainly see why this would be so annoying and we're happy to help. The tissue test below can be used to check proper draw of the vent: Turn the vent fan on HIGH and hold a tissue or paper towel under the vent area. The suction should hold the tissue or paper towel in place. The draw is equal on both sides. It is normal to have some air blowing out of the top grill. If the unit does not hold the tissue or paper towel, check for proper installation of the fan ductwork. Refer to the installation instructions for complete instructions. If your microwave is vented internally we recommend replacing the charcoal filter every 6-12 months depending on usage. If the vent is installed properly and is still not drawing, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737). We hope this information is found useful and we're wishing you the best. - Guy@GEA
Bad experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In 4 years this microwave has been repaired 3 times now. Poor quality
No, I would not recommend this to a friendQuit at 1.5 years old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So my whole kitchen suite is GE. Have been really happy about them.....until now. The microwave completely died at 1.5 years old. GE wants nearly as much as a new microwave to fix. Extremely disappointed in what I thought was a good company that built reliable products. Will be going with a whirlpool now. DO NOT BUY.
No, I would not recommend this to a friendDoesn't last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in Nov. 2016. Lasted less than 2 years. Just stopped working one day. The cost to repair was almost same as replacing. Very disappointing. No discount offered from BB or GE to replace. I guess GE is no longer a quality brand. Will check other stores and brands.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello waves59 - thank you for providing feedback regarding your microwave. We're sorry to hear that it stopped working. It is not what we would expect to hear and we apologize for your inconvenience. If it is still not working properly, please feel free to email us using our "Contact Us" page on our website. We may be able to offer additional trouble-shooting assistance. It is our goal to keep you as a loyal customer now and in the future. Thank you for providing your feedback. NANCYatGEA
TRASH
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TRASH... IF YOU WANT MOST DETAIL JUST BUY IT. It didn't last more than 2 years...
No, I would not recommend this to a friendGood for exactly 6 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As far as form function and value, it is the less expensive of microwaves its size. It has good functionality, do not expect it to last more than 6 years I have had 2
No, I would not recommend this to a friendjunk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.waste junk wont workwaste junk wont workwaste junk wont workwaste junk wont workwaste junk wont workwaste junk wont work
No, I would not recommend this to a friendFailed at 16 months. Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive microwave now does not heat. Left to fix it ourselves after just 16 months. Buyer beware.
No, I would not recommend this to a friendNoisy Microwave but it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy in start up mode and then it normalizes but scary every time to start
No, I would not recommend this to a frienddead in the water
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Goes through the motions, but stopped cooking anything after just three weeks of very light use. Pathetic.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Cloudrunner - We appreciate you choosing GE Appliances. We are disappointed to hear about your experience with this microwave and hope you have taken advantage of the warranty. If not, please call 1-800-432-2737 and our service department will be happy to help. - John@GEAppliances
Absolutely Horrible Product and Worse Service!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As an Elite Plus member, I purchased this microwave from Best Buy Online and it has been a FIASCO from the very beginning!!!. First I was called the night before the scheduled initial delivery date that the machine was on backorder; I had taken time off from work to be at the house for delivery. It finally was delivered two weeks later (1 month after ordering) and the machine died the FIRST TIME it was used, just warming up vegetables!!! Overheated, no fan, never came back on. The store honored the reorder, but we are now again waiting for the machine to be delivered. The first delivery date was set and they called again the afternoon before delivery to tell me it was backordered. The next delivery date was set and the same drill happened!!! Now we have another delivery date set for 3 weeks out; over 2 months after the order was made. Although I was told a supervisor was going to call me to discuss the situation, no one has called. What is the story with their inventory control and manufacturer communications?This is absolutely ridiculous and totally uncalled for! HORRIBLE customer service and bad, inexcusably poor technology!
No, I would not recommend this to a friend