Customer Ratings & Reviews
- Model:
- JVM7195DKWW
- SKU:
- 5291511
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had ro buy this item to replace a identical one thay only lasted a couple of years. not great quality. impossible to find someone to fix it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you have not been pleased with the quality of your new microwave and have been unable to find a servicer near you who can repair it. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
GE - 1.9 Cu. Ft. Over-the-Range Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! I did a Google review also,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friendTried to pass off an open box item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this delivered, when I open box found all mounting hardware missing and exhaust fan filters also missing. I looked closer at the box it had been resealed with inspected by Best Buy tape. I was delivered an open box item. I'm a total rewards member I would better than this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your microwave. -Don@GEAppliances
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice, does its job, but has a loud rattle in the fan.
No, I would not recommend this to a friendGreat microwave, underwhelming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 10 year old microwave from GE looks almost identical.
I would recommend this to a friendFinally a microwave that actually heats up food!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again GE has not let us down. The microwave does exactly what we wanted it to do. We had an LG before this and it didn't work as well. The light was weak, the vent fan wasn't as strong and it took entirely too long for food to cook. So when we ordered this, we still had our concerns, but luckily those went away immediately. The stove light has two settings. The vent hood has 4 strength settings and most importantly, the cooking power cooks food really fast. So far no complaints!
I would recommend this to a friendA little upset with Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was originally supposed to be delivered February 21st, then delayed until March 7th. Now delayed until March 16, if it arrives by then, we'll see. If we had known it would have been a month to get it, we would have shopped elsewhere.
No, I would not recommend this to a friendToo noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had no idea this new GEmicrowave would be so noisy when it’s running. We thought it would be quieter, like our own old GE microwave - which we had for about six years.
No, I would not recommend this to a friendInept Appliance Department
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person sold me the wrong unit. After going over, at length, the space dimensions, microwave it was to replace, all the facts and specs and he got it wrong. Worst of all, the appliance manager at that particular store, Danvers, MA, was totally abrasive, confrontational and totally unprofessional. Never dealt with a total "tool bag" like this guy. Will NEVER purchase another appliance at BB, sorry, brutal experience. To be clear, unit is fine in its performance, just doesn't fit the space appropriately and no one would help remedy the situation.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, BGRoss - We're so sorry to hear of your experience purchasing this microwave. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience this has caused. We suggest reaching out to Best Buy's customer service at 1-888-237-8289 to voice your concerns. We hope this helps! -Mikayla@GEA
Bad experience
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This prodect was fine but Best Buy and GE were horrific to deal with.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear that the customer service received for your microwave didn't go as expected. We will be sure to share this information with our team. Please call the Best Buy team directly at 888-237-8289 to share your feedback regarding this matter.
Quality is low.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cheap quality microwave. Not excited. Best Buy delivered very fast and thank you very much.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We appreciate the feedback and regret hearing you were not impressed with the quality of your microwave unit. We are always looking for ways to improve so appreciate you bringing this to our attention and will forward to our product team to review.
not for me
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.quality has dropped some what since the last one I purchased had to return because door did not match evenly with side panel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your microwave's side panel. We recommend calling the Best Buy team directly at 888-237-8289.
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Purchased for family member! They love the microwave
I would recommend this to a friendVery nice performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having a GE microwave for over 20 years this model is working very well. It is powerful and very easy to operate.
I would recommend this to a friendGreat Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my product its pretty and easy to use. The quality is superb . I have always been a GE fan,
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, Thanks for leaving a review! We always appreciate hearing from our loyal customers and we're glad you like the microwave oven. Getting a new appliance is always exciting, and we're glad this model could meet your needs with its design. If you have any questions please let us know. We'll be happy to help! -Sylvia@GEA
Not the same as previous model!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was to be a replacement for a microwave--using the exact same model number and identifying information as the the first one. Despite the reorder of the same microwave, they were quite different. The worst part was the way in which the unit mounted to the wall and cabinet, as the two mounted in substantially different ways. If this was not to be an exact replacement, I would have rated it higher.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, DengJie - Thanks for taking the time to write a review. We hate to hear of the difficulty you had with installing your microwave and that this unit was not a direct replacement. As we always work to improve our products, we'll be sure to share your comments with our product design team. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
Good microwave for the functions that it has.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave functions fine. it was one of the few models that came in the "bisque" color to match my other kitchen appliances.
I would recommend this to a friend1 Star for every year of it's life.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's fair to grant the microwave 1 star for every successful year of it's life. After a custom cabinet installation this microwave has lasted about 13 months. We are 2 people using it in a house that we spend 4 days a week at - so it's not like it's been overworked. I'm really disappointed in this.
No, I would not recommend this to a friendGreat microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean and doesn’t leave finger prints everywhere. Heats food quickly and evenly.
I would recommend this to a friendLove it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish and very functional! Was a piece of cake to install. Tons of room inside and plenty of power!
I would recommend this to a friend