Customer Ratings & Reviews
- Model:
- JVM7195DKWW
- SKU:
- 5291511
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
Good microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a little getting used to because our previous microwave cooked a bit differently. For example, "melt" means just what it says -- it does not "soften" frozen butter. It heats very evenly.
I would recommend this to a friendMicrowave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The underlight is not very bright and it's a halogen. GETS HOT !!! Otherwise it cooks fine. Still trying to get used to the button locations.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your honest feedback with us! We’re so sorry to hear that there are parts of this microwave that did not meet your expectations. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Because of this, we would like to apologize for any inconvenience or disappointment this microwave has caused you. Please know that we’ll be happy to share this information with our product team so that they can investigate this as well. Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. If you ever need assistance, please know that you can always reach out to us. Kind regards – Matthew@GEA
Great Microwave
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked this microwave AND it was on a great sale. It has the steam clean feature and it is literally never dirty! I highly recommend this type of over the range microwave.
I would recommend this to a friendReplacement for 15 year old GE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it's a solid replacement for our prior GE microwave. It's slightly taller (which required some shaving down of the tile backsplash) and slighting deeper (but not obtrusively so) than the older model.
I would recommend this to a friendBad product, bad company
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave died after only 11 months, only 2 adults in household, and minimal use. Contacted Best Buy only to be directed to their very expensive repair department. Not the first time purchased something from Best Buy that had issues. Done with this company.
No, I would not recommend this to a friendMicrowave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave arrived with installers. Installers opened box to discover microwave scratched in multiple areas. Refused microwave as installers suggested. Installers have not returned with replacement therefore: This serves as notice to cancel this order in its entirety and refund the full amount paid on my visa credit card for the microwave, installers fee and all taxes. Spencer Schnacky
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello Spence - We are very sorry to hear about this frustrating experience. This is certainly not something we would expect to occur. Our hope is that you were able to get set up with a replacement unit, without any damage. - TREY@GEA
Sudden Death
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave suddenly died on us after four years while cooking some frozen vegetables. I guess they do not make things like they used to. For the price point, I expected more.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - We are so very sorry to hear about the issue you are having with your microwave. We can appreciate your disappointment and apologize for any inconvenience this may have caused you. We would encourage you to reach out to us on social media if you would like to discuss this further. In the meantime, we will gladly share your concerns with our microwave design team. All our best! Vikki@GEA
Good buying experience but installer didn't show u
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did our research and had a good buying experience at the Menifee location. After waiting 3 weeks for our install date, the installer did not show up. We tried to get help from the service 800#, but its only an automated voice. Tried to call our local store, but automated operator said all staff busy, call later. Finally drove to the store to cancel our order and had to wait for days for store to verify microwave was no longer "in transit" to our house. Can't keep blaming poor service on covid.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello there, we couldn't be more sorry to hear you had such a poor experience, that your installers didn't show up, and that you had to drive over to cancel your order. We know how valuable your time is so we never want to hear such a thing from our consumers. If you're still needing help getting an appliance ordered, we suggest messaging us on social media. All the best. - Guy@GEA
Over the range micro.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave, only problem is that the handle gets very hot when cooking from the stovetop. Hopefully the hard plastic doesn’t start to melt. Other than that, very satisfied!
I would recommend this to a friendNot the Best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave only lasted 2 yrs and 2.5 months. NOT GOOD!! This is the second one that did this from GE. Never again!
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello PDubs - Thank you so much for being part of the GE Appliances family. We're sorry to hear it is not been a great experience and are surprised to learn about the problems you have described. We hope you will reach out with any concerns and we have the opportunity to earn your trust back. - John@GEAppliances
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the smudge proof of this item had a stainless steel looked horrible when grubby kids touched all over it replaced every appliance with this
I would recommend this to a friendThis Is The One
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My last GE microwave lasted about 16 years. It was a sure thing to purchase another GE microwave. It runs smooth and is quieter. The sensory cooking is great and heats my food to perfection. Still learning about this one and really like it.
I would recommend this to a friendNew microwave GE 1.9 Cu. Ft. over the range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the performance and the heating speed. The melt choice is a plus to avoid butter spilling inside the microwave.
I would recommend this to a friendGlad GE still has microwaves.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good microwave. Only problem is you have to push the buttons a little harder than I'm used to. The color is not exactly black, more like dark grey.
I would recommend this to a friendTcr
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s was just installed yesterday and were happy with it because it came & installed before Christmas. I can’t give much review bec we just got it.
I would recommend this to a friendGreat Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you would expect from this microwave. The extra functions really make a difference when reheating food and doing specialty heating. Way better than my old microwave.
I would recommend this to a friendVery Low Power
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but I need to warm something for two minutes that I used to pop in for one minute in my last microwave. A little disappointed.... Fan is INCREDIBLY LOUD.
No, I would not recommend this to a friendWorks fine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Not the exact color I wanted, but looks fine. I wanted glossy but didn’t want to wait another month. Got the black stainless steel.
I would recommend this to a friendGreat so far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far very happy with it, a month later. Wonder what that piece is made of that covers the side opening inside. Looks like cardboard, no one mentions it anywhere.
I would recommend this to a friendBrand response from GE Answers
Posted .Hello Oven, thank you for your review. We’re happy to hear that you have been enjoying your new microwave. The cardboard cover on the right top or side wall of the microwave interior is there by design. The cardboard (mica) covers the waveguide system that feeds microwave energy into the cavity and should not be removed. The microwave should not be used for any function if this cardboard cover is not in place. If removed, it would require service to replace. If you have any questions regarding your microwave, please feel free to reach out. We're always happy to help. -Chris@GEA
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is great but had to call the technician out when I first got it because the plate on the inside drags when spinning. It was fixed though with a little maneuvering.
I would recommend this to a friend