Customer Ratings & Reviews
- Model:
- JVM7195DKWW
- SKU:
- 5291511
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers recognize the 1.9 Cu. Ft. Over-the-Range Microwave as a good quality product that is easy to use. Many appreciate its perfect size, painless installation, and numerous features, while also noting its quiet operation and sleek design. However, some customers have expressed concerns about the door quality, light brightness, fan functionality, and keypad sensitivity. Overall, the microwave is well-received for its performance and value.
This summary was generated by AI based on customer reviews.
Lacks same quality as previous model
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for an older model that died suddenly. It seems as if it’s a cheaper model. The wattage is lower which is unfortunate as there was no alternative wattages. I do not like the black interior as it is not as easy to tell if you’re cleaning it thoroughly. It seems as if GE is giving less quality at the same price. It’s still very easy to use despite lesser quality. This is an over the stove model, not vented
I would recommend this to a friend- Pros mentioned:Features
GE microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice microwave with adequate power and basic features.
I would recommend this to a friend Great features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave has lots of good features that I’ve not used before. I like that you can turn off the turntable and the presets are good. The light is nice and bright, despite what others have said.
I would recommend this to a friendBetter than expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave met all my expectations and more! It Cooks fast and evenly. I like that it has two light settings as well as multiple fan settings. I can't say enough good things about it!
I would recommend this to a friendDefective Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug in Microwave immediately after pursuing. We didn't do that and once we installed it there is really loud noise coming out of it. We missed the return/exchange time and now it's a nightmare to get it fixed. Will have to pay for the warranty to fix it now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for reaching out to us. We are truly sorry to hear about the difficulty you are having with your microwave as this is not the experience we want for you. Your microwave is covered by a one year manufacturer's warranty. Please call 1-800-432-2737 to schedule an appointment with GE service to have the microwave repaired. Kind regards - Vikki@GEA
Broke less than 3 years later!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased all new GE appliances installed microwave on 6/20/18, quit working 3/7/21! our last microwave still worked after 10 years should have stuck with that one. won't buy GE again.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello JAXLP, thank you for your review. We are sincerely sorry that your microwave has stopped operating properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave works great. In comparison to my old one the buttons are a little clunky. I feel like I need to push 6 or 7 buttons to microwave for 15 seconds.
I would recommend this to a friendWorth the money!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely a great buy. I would say it heats up food pretty fast and conveniently. I’ve used GE for majority of my kitchen appliances and have never been disappointed!
I would recommend this to a friendWorks great
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had it for about 6 months and it works great. I only wish it had a shelf like the old one it replaced did. But this is still a great upgrade/replacement item.
I would recommend this to a friendMissing Parts
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave was/is missing internal hardware to secure microwave to the cabinet above the unit.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thanks for leaving a review. We're sorry to hear that parts were missing upon delivery! We'd recommend reaching out to Best Buy to se if they're able to assist with the situation. If you have already, and are still experiencing issues, feel free to reach out to us on social media with your complete model and serial numbers. Hope you're staying safe. -Michael@GEA
Lemon?
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this thing for 2 years and it’s already shorting out. Right after the 1 year warranty expired it started giving us problems. The light shorts out and sometimes the beeps and buttons stop working. Really disappointed because GE is supposed to be a respectable brand
No, I would not recommend this to a friendReplaced Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything works well. Installation was a breeze. Cooks faster than our previous model.
I would recommend this to a friendBroken Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received on 11Sep24 and on 12Nov24 the microwave stopped working. It stopped heating the food. Would not buy again
No, I would not recommend this to a friendBrand response from GE Answers
Posted .If your microwave runs but is not heating, there could be one of many components that is not working properly. Please make sure the “Timer” function was not inadvertently used. Also check to ensure the door is closed securely; open the door and close it firmly. This confirms the engagement of the door's safety mechanisms. -- If the issue persists, we recommend scheduling service online by visiting the GE Appliances website or by calling 833-4BODEWELL (833-426-3393) M-F 8AM-8PM ET, Sat-Sun: Closed.
GE - 1.9 Cu. Ft. Over-the-Range Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! I did a Google review also,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friendMark from California
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new microwave. It cooks the food evenly and heats it really fast
I would recommend this to a friendBroke upon arrival
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't know if this microwave works or not because the key pad was broken after being installed. Waiting on replacement now
No, I would not recommend this to a friendGe mircowave
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super sleek , build quality is very good, color of the Microwave is very nice , making my kitchen look very fancy / expensive
I would recommend this to a friendMicrowave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Purchased for family member! They love the microwave
I would recommend this to a friendGE microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product better than our last microwave which is a Samsung
I would recommend this to a friendRidiculous wait time to get item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for item…put an order in a while ago and nothing yet
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We're sorry to hear you haven't received your order yet. We encourage you to reach out to Best Buy directly, by calling your local store, for additional information on when the item will be delivered. Best Buy is truly best equipped to assist you in this case.