Customer Ratings & Reviews

Previous GE over the range microwave handle broke and cheaper to buy new than repair! We have BB Total so delivery, installation and haul away was no charge. The microwave’s great, offering quick buttons as well as sensor cooking. Easy to transition from previous model to this model. Did not want a Bluetooth enabled product so we stayed with this model and am very pleased with it.

The microwave itself works great and has all of the features we need. However, the surface light gets incredibly hot when on high. It is so hot it heats up the inside of the microwave and is dangerous to touch the light fixture. I don't understand why they used a halogen bulb. I would recommend only using the surface light on low.

The microwave itself is beautiful, and deserves 4 stars (I still like my old one better), so I wish I could do a separate rating for customer service. The 1 star is for Best Buy Geek Squad/installation/customer service. Our microwave somehow got damaged along the way and the door doesn't align with the rest of the microwave perfectly, so that it is a bit crooked. We didn't notice until it was installed. We got our own handyman to install this time, because Best Buy caused a pipe to burst when they installed our washer we got in the Spring. I never complained about it, we just fixed the pipe. I complained about this microwave but they said all they can do is exchange for a new one and charge us for installation again. Fine, but I'm obviously not happy to pay for taking this current damaged one out and installing a new one. We will just deal with it and keep it, although I was hoping for at least a coupon for the fridge I need to buy or something! But I have to say the Geek Squad lady I spoke with in customer service was SO rude. Hung up the phone quickly as I was still talking, without showing any type of care to even keep me as a customer, and I buy all my electronics from Best Buy and am a member of Total Support. I am always using their card, for like 15 years at least now. We need a new fridge. She didn't care. And I was so friendly with her. She asked why I didn't tell them about the washer, and I said because I'm busy with 3 kids and a full time job and didn't want to go through that trouble of waiting on a phone call and having someone back out etc. We just fixed the pipe, which was easiest. She scoffed rudely and compared her ONE kid to my three saying she wouldn't have been too busy to call. Just overall extremely rude, flat tone, conversation. The AI bot I chatted with previously was friendly though (eye roll). I'm fine keeping this microwave, but it would have been nice to have a better conversation with someone instead of getting rudeness and being hung up on. If I hung up on someone in my job I would be fired.

Both Enrique & Devon were professional and gave excellent customer service to help fix an issue with a previous delivery no show

Nice looking with modern features. Great value for the price.

Microwave works as advertised. Lots of features and quiet.

Love it! Perfect size and so far so good. Just wish Best Buy had told me the correct trim kit to order so here I sit and wait for it to come.

Works great clean easily and quiet. Does everything as it should

Nice microwave! Beautiful inside and out. Looks sleek and easy to keep clean.

Nice unit, does all the things I need and very quit which is not what I had with my last Samsung... easy install too.

Great looking. Performs as advertised. Very versatile. All family is using microwave. Easy to use.

Seems to do a good job. Looks clean and modern. Didn't burn my popcorn like my previous microwave did. The only thing I am unhappy about is the lack of a vegetable setting.

Works as advertised Easy installation Good buy for the price

So far , been a great unit and was at a great price at BB !

Huge inside of microwave. It's quiet and so far love it.

Arrived on time installed professionally working as expected

I'm happy with my purchase. I would suggest this item to anyone.

Nice over range microwave. Plenty of room inside, cleans easily. To install I would recommend paying the extra couple bucks to have Best Buy do it. Saves you time. It is a little heavy for one person (although I did).

This my third Slate GE microwave, last two were the 1.7's first lasted about 3 years, stopped working didn't have warranty. Got another on sale and great price so got 5 year warranty. it lasted two years. After long back and fourth on repair or not to repair they concluded they would replace, warranty only paid what I paid, no more which was $150 difference to replace, so just happens the 1.9 also slate color and more features goes on sale and wow I can get for same warranty price, also got 5 year warranty. Another story about installation but microwave works and looks great so far.

Great microwave, buttons are easy to use, nice looking and quiet.