Customer Ratings & Reviews
- Model:
- JNM7196FLDS
- SKU:
- 12615110
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance of this microwave, which many users find superior to standard countertop models. Owners frequently highlight the generous capacity, intuitive operation panel, and quiet noise level as standout features that improve their daily experience. While the unit fits well in various kitchen spaces, some users have noted that the buttons require a firmer touch to operate effectively.
This summary was generated by AI based on customer reviews.
BAD PRODUCT
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.PURCHASED THIS MICROWAVE IN APRIL 2024. WITHIN A COUPLE MONTHS OF PURCHASE STARTED TO NOTICE AN UNUSUAL SOUND LIKE SOMETHING WAS LOOSE IN THE MICROWAVE. THEN THE SOUND CHANGED AND GOT WORSE. AFRAID TO USE IT NOW AS I DON'T KNOW IF IT HAS A SAFETY OR FIRE HAZARD. I'VE REACHED OUT TO GE AND CURRENTLY AWAITING RESPONSE TO SEE HOW THEY PLAN TO ADDRESS. ALSO THIS MODEL DOES NOT PROVIDE FOR CHANGING THE POWER LEVEL ALL THOUGH A BUTTON EXISTS. SAY;S IT IS NOT AVAILABLE AT THIS TIME. NOTHING WAS PROVIDED IN ADVANCE TO INDICATE THIS FEATURE WAS "NOT AVAILABLE". VERY DISPLEASED WITH THIS PRODUCT FOR THE PRICE (ALMOST 300.00)
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention, as we take safety concerns very seriously. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Height is not as described in specs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Height listed in specs is incorrect. This microwave is 151/2 inches in height, not 161/2 as listed. We ordered based on the 16 1/2 height so there would not be a gap between the backsplash and microwave. Anyone else buying should be aware of this. Other than that, the microwave itself is fine.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello – Thank you for sharing your honest feedback with us! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience this unit’s dimensions has caused you. This microwave is listed at 16 5/16” tall; however, we will be happy to share this information with our product team. Thank you again for your feedback, as it allows us to learn the best methods to improve our products in the future. Should you ever need assistance, please know that you can always reach out to us. All the best – Matthew@GEA
Nice microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great. Easy to use. Larger turntable is worth it.
I would recommend this to a friendClean looking microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is like any other microwave. Very clean looking and sturdy.
I would recommend this to a friendOver counter microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heats up food quick. Good microwave for the asking price
I would recommend this to a friendGot it for the good price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the purchase and it served the purpose that I needed.
I would recommend this to a friendDoes everything you really need a microwave to do.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There isn't anything I wanted to do with this microwave that it can't do well.
I would recommend this to a friendGood looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the touch pad you have to push the buttons hard
I would recommend this to a friendBest microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If your looking for White appliances. This microwave is best we've ever used.
I would recommend this to a friendWattage is only 1000W.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave wattage for this model is 1000W. The specs on Best Buy site are incorrect. The input electrical is 1580W which is different that microwave wattage. I checked the GE web site to verify that the microwave wattage is 1000W. Not sure it is worth the price.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We would like to clarify some information regarding the microwave wattage for this model. This model has a 1000 Watts (IEC-705 test procedure) when microwaving. It also has a power rating or electrical requirement of 1580 Watts.
Microwave received was not one we looked at in sto
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We looked at multiple microwaves in store and decided ln this one base on inside features. When we received Nd installed and opened door the inside was not what was in store. Apparently GE updated but store had old model on display and did not tell us. Had we known we would have purchzded cheaper LG microwave with similar interior. No help from store regarding issue, just that GE changed model and we could uninstall the new one we had and trade for floor model (which has been opened and closed a 1000 times. Microwave seems to work ok just very disatisfied with model changes and not being advised they had happened
No, I would not recommend this to a friendLooks good, works great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned GE products for many years. Good reviews.
I would recommend this to a friendGreat size
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Live that I can get regular size plates in here &it Cooks so fast
I would recommend this to a friendGREAT SELECTION
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.THE SELECTION OF SIX APPLIANCES MATCHED OUR COLOR SELECTION
I would recommend this to a friendShort Term Crap
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it for 18 months. Then stopped working. But don't worry, you can have Best Buy come out and diagnose for $103 if you have their worthless Total Care. That of course doesn't include parts and labor.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your microwave not working. We recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
over the range microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the product but need more time. The fan has arbitrarily turned on and we have trouble turning it off.
I would recommend this to a friendGood Brands and Good Retailers are not always GOOD
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was missing the capmounting nut for top screw. Have to turn off, then back on turn table before it will start. Sometimes upto 9 times. Tried moving the turntable manually a bit - doesn't work. Wasn't pleased with Total support. Would have to pay to have unmounted - place a sticker on it outside my front door for pickup, wait for refund to process, then purchase another one. OR I could unmount it myself and exchange it at the store. Total weight is 50+ pounds. Either way I am spending money for a defective product. Oh - store didn't have any in stock. I could have one shipped to me for 99 dollars but installation is not available. With 2 key features broken or missing - out of the box - this item is not worth the hassle.
No, I would not recommend this to a friendVery Low Power
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but I need to warm something for two minutes that I used to pop in for one minute in my last microwave. A little disappointed.... Fan is INCREDIBLY LOUD.
No, I would not recommend this to a friendQuality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the color and GE is the best in my opinion.excited
I would recommend this to a friendMicrowave reviews
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Given wrong microwave did not fit the door opened to 180 degrees
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Our over-the-range microwaves require a minimum distance from the door hinge side to an adjacent wall equal to 1/2" to facilitate a 98° door opening. These models do not open to 180°. -Vikki@GEAppliances