Customer Ratings & Reviews
- Model:
- JNM7196FLDS
- SKU:
- 12615110
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance of this microwave, which many users find superior to standard countertop models. Owners frequently highlight the generous capacity, intuitive operation panel, and quiet noise level as standout features that improve their daily experience. While the unit fits well in various kitchen spaces, some users have noted that the buttons require a firmer touch to operate effectively.
This summary was generated by AI based on customer reviews.
Great microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great microwave with lot of functionalities. Value for money
I would recommend this to a friendIt works!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven't used everything yet but it heats things up thoroughly.
I would recommend this to a friendMacro Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new GE microwave. Steam cleaning is such a bonus
I would recommend this to a friendMrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Microwave quality is good, but received ,microwave with scratches and several dents on it. So I was disappointed
I would recommend this to a friendPoor Microwave oven
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor this GE Microwave quality, stopped working at 6 months use,, would not recommend anyone, please get some other brands, don't waste money on this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .We want to help you with your microwave not working. We recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Sleek!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over the range microwave with sleek black stainless steel look. It has nice short cut buttons for easy cooking as well a higher power exhaust fan. I was able to install easily.
I would recommend this to a friendLacks same quality as previous model
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a replacement for an older model that died suddenly. It seems as if it’s a cheaper model. The wattage is lower which is unfortunate as there was no alternative wattages. I do not like the black interior as it is not as easy to tell if you’re cleaning it thoroughly. It seems as if GE is giving less quality at the same price. It’s still very easy to use despite lesser quality. This is an over the stove model, not vented
I would recommend this to a friendBest Value on the Internet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the price and quality of this item.
I would recommend this to a friendThank goodness for turntables that work!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally a new microwave where the turntable actually works! So far, we love it. It takes some getting used to.
I would recommend this to a friendBrand response from GE Answers
Posted .Hey, there! Thanks for giving us your feedback. We are so happy to hear that you are satisfied with your microwave! If you ever need anything in the future, please feel free to reach back out. Welcome to the GEA family! -HannahGEA
Difficult to install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to install by own. GE changed the supporters frames that hold. Got to remove the old ones and re-install. Best Buy helped a lot.
No, I would not recommend this to a friendBroke my Stove Installing the Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installers broke the top of my stove when they installed the microwave. I did not notice the cracks (the top is black ceramic) until cooking that evening. They had to know they broke it, as they vacuumed and cleaned the stove top before leaving. I contacted Best Buy about it, but the most they would do is give me a $25 gift card. Which I found insulting and declined. I am not shopping at Best Buy anymore. Which is sad, because their customer service is great (in the store), and I like their prices and their products.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi MaryA, thanks for leaving a review. We're sorry to hear about the issues that you had with delivery. If you'd like, you're free to reach out to us via social media with the model number of your range. We'd like to help as best we can. We hope that this is helpful and that you're staying safe. Best wishes. -Michael@GEA
Defective Microwave
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Plug in Microwave immediately after pursuing. We didn't do that and once we installed it there is really loud noise coming out of it. We missed the return/exchange time and now it's a nightmare to get it fixed. Will have to pay for the warranty to fix it now.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi - Thank you for reaching out to us. We are truly sorry to hear about the difficulty you are having with your microwave as this is not the experience we want for you. Your microwave is covered by a one year manufacturer's warranty. Please call 1-800-432-2737 to schedule an appointment with GE service to have the microwave repaired. Kind regards - Vikki@GEA
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very neat and professional installation.
I would recommend this to a friendGE 1.9 Cu. Ft. Over-the-range Microwave w/ Sensor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fan is too far in the rear to effectively take up steam from stove top,
No, I would not recommend this to a friend- Cons mentioned:Button responsiveness
Loving the New Appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My only complaint on this microwave is the key pad is not as sensitive as I was used to. Must really press to get the key pad to respond
I would recommend this to a friend DO NOT BUY!!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The absolute worst experience DO NOT BUY! This Microwave has stopped working three times since we purchased. We bought the extended warranty and the technicians seem mystified on how to fix. Customer service is terrible and will not allow us to return / replace until the technician indicates it is unrepairable. We have had issues with GE washer/ dryer, stove and now this microwave. Best Buy does not have the expertise or desire to provide support after the sale.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
Quality microwave
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality microwave! I paid for install and that was well worth it too! Working great and if matches my GE black slate appliances!
I would recommend this to a friend Not what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average performance. It is not what I expected. Doesn’t heat up as my previous one. GE is manufacturing lower quality products
No, I would not recommend this to a friendGE Microwave
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking product, Hope it last longer than the previous GE microwave which was more expensive & lasted only 2-1/2 years.
No, I would not recommend this to a friend- Pros mentioned:Overall performance
sleek look
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice looking microwave. Just install a few days ago ourselves. It's very quiet when in use. The color is very sleek.
I would recommend this to a friend