Customer Ratings & Reviews
- Model:
- JNM7196FLDS
- SKU:
- 12615110
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Cook Settings
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance of this microwave, which many users find superior to standard countertop models. Owners frequently highlight the generous capacity, intuitive operation panel, and quiet noise level as standout features that improve their daily experience. While the unit fits well in various kitchen spaces, some users have noted that the buttons require a firmer touch to operate effectively.
This summary was generated by AI based on customer reviews.
Tried to pass off an open box item.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this delivered, when I open box found all mounting hardware missing and exhaust fan filters also missing. I looked closer at the box it had been resealed with inspected by Best Buy tape. I was delivered an open box item. I'm a total rewards member I would better than this.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thanks for letting us know what happened. We encourage you to reach out to Best Buy directly for assistance with this concern by calling: 1-800-433-5887. If Best Buy is unable to assist, please PM/DM us on Facebook/Instagram/X with a copy of your review, and the complete model/serial numbers of your microwave. -Don@GEAppliances
Microwave Addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave has been a good addition to ou home. It looks amazing in our kitchen.
I would recommend this to a friendreplacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.had ro buy this item to replace a identical one thay only lasted a couple of years. not great quality. impossible to find someone to fix it.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. We hate to hear that you have not been pleased with the quality of your new microwave and have been unable to find a servicer near you who can repair it. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. We truly value you as a customer and hope that you will give us the opportunity to earn your trust back in the future. -Chris@GEA
Finally a microwave that actually heats up food!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once again GE has not let us down. The microwave does exactly what we wanted it to do. We had an LG before this and it didn't work as well. The light was weak, the vent fan wasn't as strong and it took entirely too long for food to cook. So when we ordered this, we still had our concerns, but luckily those went away immediately. The stove light has two settings. The vent hood has 4 strength settings and most importantly, the cooking power cooks food really fast. So far no complaints!
I would recommend this to a friend- Pros mentioned:Overall performance
GE - 1.9 Cu. Ft. Over-the-Range Microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic! I did a Google review also,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
I would recommend this to a friend - Pros mentioned:Overall performance
Great microwave, underwhelming
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced 10 year old microwave from GE looks almost identical.
I would recommend this to a friend Mirowave is fine, but service was unacceptable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has now been a month since I purchased an over the range microwave from Best Buy, with delivery, installation, and haul-away included, but I am in the process of scheduling my fourth appointment, and still do not have my microwave installed. I have also been required to pay 2 outside handymen to uninstall the old microwave, and then to remove a plate from the concrete wall, for a total of 5 appointments, and still no working microwave. I have been a Geek Squad member and now TotalTech member for years and have until now always been very satisfied with their service, but I find their current service unacceptable.
I would recommend this to a friendInept Appliance Department
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person sold me the wrong unit. After going over, at length, the space dimensions, microwave it was to replace, all the facts and specs and he got it wrong. Worst of all, the appliance manager at that particular store, Danvers, MA, was totally abrasive, confrontational and totally unprofessional. Never dealt with a total "tool bag" like this guy. Will NEVER purchase another appliance at BB, sorry, brutal experience. To be clear, unit is fine in its performance, just doesn't fit the space appropriately and no one would help remedy the situation.
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, BGRoss - We're so sorry to hear of your experience purchasing this microwave. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience this has caused. We suggest reaching out to Best Buy's customer service at 1-888-237-8289 to voice your concerns. We hope this helps! -Mikayla@GEA
- Pros mentioned:Capacity
Love the large interior.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am able to reheat large dishes in the microwave. I like the turntable feature, first time having this. I would recommend.
I would recommend this to a friend A little upset with Best Buy.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item was originally supposed to be delivered February 21st, then delayed until March 7th. Now delayed until March 16, if it arrives by then, we'll see. If we had known it would have been a month to get it, we would have shopped elsewhere.
No, I would not recommend this to a friendVery nice performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After having a GE microwave for over 20 years this model is working very well. It is powerful and very easy to operate.
I would recommend this to a friend- Pros mentioned:Overall performance
Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome! Purchased for family member! They love the microwave
I would recommend this to a friend - Pros mentioned:Overall performance
Great Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my product its pretty and easy to use. The quality is superb . I have always been a GE fan,
I would recommend this to a friendBrand response from GE Answers
Posted .Hello, Thanks for leaving a review! We always appreciate hearing from our loyal customers and we're glad you like the microwave oven. Getting a new appliance is always exciting, and we're glad this model could meet your needs with its design. If you have any questions please let us know. We'll be happy to help! -Sylvia@GEA
Not the same as previous model!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was to be a replacement for a microwave--using the exact same model number and identifying information as the the first one. Despite the reorder of the same microwave, they were quite different. The worst part was the way in which the unit mounted to the wall and cabinet, as the two mounted in substantially different ways. If this was not to be an exact replacement, I would have rated it higher.
I would recommend this to a friendBrand response from GE Answers
Posted .Hi there, DengJie - Thanks for taking the time to write a review. We hate to hear of the difficulty you had with installing your microwave and that this unit was not a direct replacement. As we always work to improve our products, we'll be sure to share your comments with our product design team. Thanks again for the feedback, we truly appreciate it! -Mikayla@GEA
- Pros mentioned:Overall performance
Good microwave for the functions that it has.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave functions fine. it was one of the few models that came in the "bisque" color to match my other kitchen appliances.
I would recommend this to a friend Microwave lasted only 3 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave looks great, but unfortunately lasted only 3 weeks. It stops warming the food and started making louder noise when using it.
No, I would not recommend this to a friendTerrible sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I installed this OTR microwave. Install needed 2 people as expect, not hard to install. Took about 1 hour. I did need to rotate the dan blower to the front exhaust. Tried heating 1 cup of water. Horrible rattling noise sounded like a space shuttle launching in my kitchen. I took it down, brought it back. Best Buy in Enfield was wonderful. I now have a whirlpool which is fantastic
No, I would not recommend this to a friendGreat microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to clean and doesn’t leave finger prints everywhere. Heats food quickly and evenly.
I would recommend this to a friend- Pros mentioned:Overall performance
Easy install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Product a little delay in getting it, but it all worked out
I would recommend this to a friend - Pros mentioned:Overall performance
Excellent Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with promised delivery right on time when we need it on our holidays seasons.
I would recommend this to a friend