Customer Ratings & Reviews
- Model:
- JNM7196FLDS
- |
- SKU:
- 12615110
Customer reviews
Rating 4.5 out of 5 stars with 1761 reviews
(1,761 customer reviews)Rating by feature
- Performance4.6
Rating 4.6 out of 5 stars
- Cook Settings4.6
Rating 4.6 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are pleased with the overall performance of this microwave, which many users find superior to standard countertop models. Owners frequently highlight the generous capacity, intuitive operation panel, and quiet noise level as standout features that improve their daily experience. While the unit fits well in various kitchen spaces, some users have noted that the buttons require a firmer touch to operate effectively.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Solid product and good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good oven for its price range and has the basic features anyone needs.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Black stainless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.looks great as a replacement for my 14 year old original.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Purchased 9/2017 and no longer works 11/2019.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No longevity. Will not heat anymore after 26 mos of use. We did not use daily, kept clean and the microwave quit working already. Expected a little more out of the product. We bought the entire kitchen suite so forced to decide what to replace it with.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We are sorry to hear of your frustration. We appreciate you taking the time to write your review. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. Thanks for the feedback. -Mikayla@GEA
Rated 2 out of 5 stars
Pick a different model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works but it is really loud when cooking and the vent fan is very loud. The components are very cheap and have a poor feeling and sturdiness about them. Does not cook as efficiently as similar microwaves.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
No, I would not recommend this to a friendRated 5 out of 5 stars
works great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GE over-the-range microwave oven works great. It fits in tight space.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent price! Great value! Great service too!!!!!!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendRated 5 out of 5 stars
Great microwave
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This microwave works really well. The settings are easy to use.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
Good Microwave but difficult installation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is good but installation is a nightmare. This is a complete different microwave than what GE used to manufactured 5 years back. The back support panel/ bracket has just 2 holes to support, so we had to remove our old bracket. The top holes were also little far from the old models so we had to drill new holes.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friendBrand response from GE Answers
Posted .Thank you for taking the time to leave your review. We are sorry you didn’t have a great experience with your install and hope this has since been resolved. If you should need additional help we would recommend reaching out to our service team at (833-426-3393) Monday – Friday: 8 a.m. – 8 p.m. ET Saturday – Sunday: Closed.
Rated 3 out of 5 stars
GE Microwave
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an average microwave, nothing bad or especially great about it
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
I would recommend this to a friendRated 5 out of 5 stars
GE Microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a GE Profile microwave for 18 years. They are very expensive now. Sales man said if I don’t do any extravagant cooking in there I really didn’t need the Profile. The one He recommended works great. It also got good reviews.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
I would recommend this to a friendRated 3 out of 5 stars
Just a microwave
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons are very hard to see, especially at night. They should be lit up in some way.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendRated 5 out of 5 stars
Like microwave
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far no complaints about new microwave. Easy to use.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friend- Pros mentioned:Size
Rated 3 out of 5 stars
Good. Not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size. Looks great. Only downfall is some kind of sensor keeps saying add food. Sometimes takes 2-3 try’s to get it to actually microwave something.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello, thank you for your review. While we're glad to hear that you have been pleased with the size and design of your new microwave, we are sincerely sorry that your microwave is not cooking your food properly. We understand how that would be frustrating and would love to look into this further as this is not the ownership experience we strive for. If you haven't done so already, we recommend you schedule service with us by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET or by visiting the "Schedule Service" link under the "Owner Support" tab on our website. -Chris@GEA
Rated 1 out of 5 stars
I can no longer trust GE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In 2017, we bought a new house that was only a year old . All appliances (Microwave, dishwasher, stove) in the house were GE. After 6 months, the microwave stopped heating up. I gave the brand a fair amount of trust, went ahead and replaced it with another GE microwave. Less than a year later, the new GE replacement has become a fire and health hazard in my house. Couple days ago, after I turned the microwave on, it started making a clicking noise, then smoke . The entire house started smelling electric burnt. The smell is very strong and toxic. Also, my GE dishwasher has been repaired more than 3 times in the space of 2 years. I am very disappointed in GE.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
No, I would not recommend this to a friendRated 3 out of 5 stars
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The microwave is cheaply made. I was disappointed in its quality.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Black
No, I would not recommend this to a friendRated 3 out of 5 stars
Loud when closing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Closes loudly, door on microwave. Other than that ok.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendRated 4 out of 5 stars
Works great, looks very nice.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice if manufacturers would all have the same product sizing & installation set up. This microwave looks great & seems to work just fine. But once again have another set of holes in my cabinet as every manufacturer makes the bolt holes in a different spot.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking - Black Stainless Steel
I would recommend this to a friendRated 1 out of 5 stars
DO NOT BUY GE MICROWAVES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product - the handle is not stainless steel and will melt leaving your food below with a nice silver flake coating. GE warranty will not cover replacement - they will though sell you a new door for $150. This is my 2nd one and both handles flaked off.
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Stainless Steel
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Thank you for bringing this to our attention. We'd appreciate the opportunity to review your cases and address any concerns you have. Please reach out to us (GE Appliances) via private message on Facebook, X, or Instagram and make sure to include your full serial and model numbers, any service confirmation or case numbers you have, along with a copy of this review.
Rated 5 out of 5 stars
Fast cooking!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am one that uses a microwave several times a day, so when mine broke a month ago I was freaked out....we ended up getting all 4 appliances since all the other ones were almost 20 years old as well. I figured it was time- so we splurged! I am so glad to have all matching pieces!
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Sensor Cooking and Steam Cleaning - Slate
I would recommend this to a friendRated 2 out of 5 stars
meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have noticed a few things before buying this microwave 1.) The panel is hard to read(its really dark and could use a light 2.) No potato, rice or vegetable instant cook button (out last one had it and now i miss this!)
This review is from GE - 1.9 Cu. Ft. Over-the-Range Microwave with Steam Cleaning - Black Slate
No, I would not recommend this to a friend




